1、国际酒店前厅礼宾部行李服务International Hotel Front office Bell Service SOP-礼宾部Bell Service国际酒店礼宾部标准程序手册International Hotel Concierge Standard Manual国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确
2、保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。STANDARD OPERATION PROCEDURE 标准操作程序Policy No.文件编号: FO027Department部门:Front Office前厅部Section: Bell Service Prepared by 编制人:Signature 签名: Issued by 签发人:Signature签名:GM approval总经理批准:Signature签名:Effective Date 生效日期: Supersedes 替代:Distrib
3、ution 分发: SOPFIT Check-out Procedures结帐手续PurposeGuests check out procedure must be handled in the proper courtesy way. All guest will be thanked for their stay in CP Park View Hotel 客人的退房手续必须全部以适当的礼貌方式办理PROCEDURE1. Obtain room number and number of luggage from guest upon receiving a check out reques
4、t 2. Having report to Concierge or assistant concierge, take the luggage trolley depending on the number of pieces of luggage and go to the relative room by Guest Elevator 3. Knock on the guestroom and greet the guest by saying “Bell Service”.4. To clarify the number of luggage with guest before loa
5、ding luggage trolley.5. Remind guest not to leave any belongings in the room.6. Explain to guest that the luggage will be in the bell counter.7. Meet guest in the Front Desk and offer assistance in loading luggage into vehicles.8. Fill up the FIT Outgoing Luggage Delivery record. -酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家
