1、Attendance:Shift Leader:Due Out:Group Due In:Non-guarantee:Due In:Group Due Out:Out Of ServiceOCC%:Event In House:Out Of Order06:50yes noyes noyes no07:00yes noyes noyes noyes noyes no07:15yes noyes noyes noyes noyes no Letter Head Paper Room Key Card Normal / Group / MR Guest Key Card Holder P Memb
2、er Welcome Amenity Form MR upgrade room Notice PKG flyer Mini Bar Check Official Receipt Miscellaneous Form EDC Voucher Check-out Folder Envelope Staple Stapler Official Invoice Room Move Form Foreign Exchange Memo Take Me to Card etc.yes noyes no07:40yes no07:45yes no08:15Check rooms assigned for e
3、arly arrival, VIP, Regular, MRW and long-staying guest, guests with specialyes no requests and groups, make sure room key and RC are prepared.Double check the group orders and group keys which were handed over from last night shiftyes noAssign the room for all arrival guests.yes no09:00Check the Per
4、manent Folio of group or banquetyes noCheck the due out group status.yes no09:30Check on the status of out of order rooms with housekeeping.yes noFollow up outstanding issue from overnight shift.yes noGet Back the Due Back from General Cashieryes no10:15Take part in the F/O morning briefing from FOM
5、yes no10:30Ensure the lunch break is scheduled by shift leaderyes no13:00Coordinate with HSKP to clean the rooms according to the time for arrivalsyes noEnsure due out rooms are the late departure only if the situation is allowed. yes noEnsure the late C/O is reasonable and the reason is adhered in
6、systemyes no14:00Handling C/O in the PSB systemyes noCheck and rebate the Mini-Bar Interface Lost yes noCheck and rebate the unpaid Unicef donation.yes noPut the reservation form in guests bucket accordinglyyes noEnsure that there are no “not-updated” registration cards on the desk;Ensure profiles i
7、n opera are input correctlyyes noEnsure each intraday checked-in guests information has been sent to PSByes noTidy up the reception desk and ensure next shift has enough stationaryyes noCheck the buckets for all room move,make sure all RC in right place.Check the folio buckets by floor to ensure all
8、 old dockets forms for C/O rooms have been removedyes no15:00Organise the shift banking yes noCount the cash float and itemized account according the journal reportyes noAsk for shift leader checks your paperworkyes noAsk for GSM / FOM to Sign the paid out/ rebate voucheryes noFile cashier report in
9、to folderyes noFax “Credit Card Authorization Cancellation” to bank.yes noStay at the desk while the supervisor gives handover to the afternoon teamyes no15:30Close your cashieryes noDrop the Cash to General Cashieryes noDrop the itemized folio to income audityes noSign Outyes noMR Enrollment:Signat
10、ure By FDM/GSM:Upselling Revenue:Front Desk Check-list前台核对表前台核对表Morning Shift (07:00-15:30)早班早班Sign In签到Check grooming and hygiene before you are on duty.上班前检查仪容整洁和卫生Read all the Notice Board, MEMO, Event Orders and Logbook.阅读所有布告栏、备忘录、活动指令和日志。To attend the department morning briefing.参加部门晨会Note dow
11、n the information from briefing.把简报中的信息记录下来。Familiarise with preceding occurrence during night shift and yesterday.熟悉夜班和昨天发生的事情。Familiarise with conferences and groups in the hotel today 熟悉酒店内的会议和团队Familiarise with expected arrivals / departures, VIP & Group arrivals / departures . 预计到达/离开，VIP及团体到达/
12、离开。Hand over with night shift GSA. 交给夜班的GSA。Take note the issues what need us to follow up 1 .请注意需要我们跟进的问题Count float cash and ensure you have enough change 清点现金，确保有足够的零钱Check all operation equipment whether is in gear(computer, printer,EDC machine, Key encode machine, invoice printer, 检查所有操作设备是否正常(
13、电脑、打印机、EDC机、密钥编码机、发票打印机、photocopy machine, PSB scaner, POS etc) 影印机、PSB扫描机、POS机等)Ensure the adequate supplies of following stationaries at workstation 确保工作站上有足够的文具供应Tidy up the reception desk and ensure you have enough stationary 整理前台，确保有足够的办公用品Check the guest safety deposit box. Ensure the used Saf
14、ety Deposit Boxes are recorded. 检查客人的保险箱。确保使用过的保险箱被记录。Check the rooms availability of today查一下今天是否有空房Print out the Trace Report and follow up accordingly. 打印出跟踪报告，并进行相应的跟踪。走在路上Front Desk Check-listAfternoon Shift (15:00-23:30)Attendance:Shift Leader:Due Out:Group Due In:Non-guarantee:Due In:Group Du
15、e Out:Out Of ServiceOCC%:Event In House:Out Of Order14:50Sign Inyes noCheck grooming and hygiene before you are on duty.yes noRead all the Notice Board, MEMO, Event Orders and Logbook.yes no15:00To attend the department afternoon briefing.yes noNote down the information from briefing.yes noFamiliari
16、se with preceding occurrence during morning shift and yesterday.yes noFamiliarise with conferences and groups in the hotel todayyes noFamiliarise with expected arrivals / departures, VIP & Group arrivals / departures . yes no15:15Attend 15 minutes daily Trainingyes no15:30Hand over with morning shif
17、t GSA. yes noTake note the issues what need us to follow upyes noCount float cash and ensure you have enough changeyes noCheck all operation equipment whether is in gear(computer, printer,EDC machine, Key encode machine, invoice printer, yes nophotocopy machine, PSB scaner, POS etc)Ensure the adequa
18、te supplies of following stationaries at workstationyes no Letter Head Paper Room Key Card Normal / Group / MR Guest Key Card Holder P Member Welcome Amenity Form MR upgrade room Notice PKG flyer Mini Bar Check Official Receipt Miscellaneous Form EDC Voucher Check-out Folder Envelope Staple Stapler
19、Official Invoice Room Move Form Foreign Exchange Memo Take Me to Card etc.Tidy up the reception desk and ensure you have enough stationaryyes noCheck the guest safety deposit box. Ensure the used Safety Deposit Boxes are recorded.yes no15:40Check the rooms availability of todayyes no15:45Print out t
20、he Trace Report and follow up accordingly.yes no16:15Follow up the due out room and check their billingyes noCheck and re-assign the room and double check the group room keys, special for expect VIP arrivalyes noFollow up outstanding issue from morning shift.yes noEnsure due out rooms are the late d
21、eparture only if the situation is allowed. yes noEnsure the late C/O is reasonable and the reason is adhered in systemyes noCoordinate with HSKP to clean the rooms according to the time of arrivals.yes noCheck on the status of out of order rooms with housekeeping.yes noCheck is anything guest waitin
22、g for their room and report the status to GSMyes no16:30Ensure the Dinner break is scheduled by shift leaderyes no18:00Check Non-GTD reservations and release as necessary.yes noCheck the folio buckets by floor to ensure all old dockets forms for C/O rooms have been removedyes no19:00View next day fo
23、recast and occupancy to adjust manpower accordingly expected group C/O of tomorrow & Check group paymasteryes noCheck and prepare guest letter and guest folio for the next day departure guests and deliver to guest room before 8:00 pmyes noMake reservation after the reservation department duty off.ye
24、s no20:00Distribute all in house group information list to concerned department.yes noPut the reservation form in guests bucket accordinglyyes noDouble check all completed registration card are completed correctly. yes noEnsure that there are no “not-updated” registration cards on the desk;Ensure pr
25、ofiles in opera are input correctlyyes noEnsure each intraday checked-in guests information has been sent to PSByes noCashier starts checking the bills of next days departure.yes no22:30Tidy up the reception desk and ensure next shift has enough stationaryyes no23:00Organise the shift banking yes no
26、Count the cash float and itemized account according the journal reportyes noAsk for shift leader checks your paperworkyes noAsk for GSM / FOM to Sign the paid out/ rebate voucheryes noFile cashier report into folderyes noFax “Credit Card Authorization Cancellation” to bank.yes noStay at the desk whi
27、le the supervisor gives handover to the afternoon teamyes no23:30Close your cashieryes noDrop the Cash to General Cashierandyes noDrop the itemized folio to income audityes noSign Outyes noMR Enrollment:Signature By FDM/GSM:Upselling Revenue:Front Desk Check-listOvernight Shift (23:00-07:30)Attendan
28、ce:Shift Leader:Due Out:Group Due In:Non-guarantee:Due In:Event In House:Out Of Service:OCC%:ADR:Out Of Order:22:50 Sign Inyes no Check grooming and hygiene before you are on duty.yes no Read all the Notice Board, MEMO, In-house Group BEO and Logbook.yes no23:00 To attend the department night briefi
29、ng.yes no Note down the information from briefing.yes no Familiarise with preceding occurrence during dayyes no Familiarise with conferences and groups in the hotel todayyes no Familiarise with expected arrivals. Early check-out in next day, in-house VIP & Group yes no23:15 Hand over with afternoon
30、shift GSA. yes no Take note the issues what need us to follow upyes no Count float cash and ensure you have enough changeyes no Check all operation equipment whether is in gear(computer, printer,EDC machine, Key encode machine, invoice printer, yes nophotocopy machine, PSB scaner, POS etc) Ensure th
31、e adequate supplies of following stationaries at workstationyes no Letter Head Paper Room Key Card Normal / Group / MR Guest Key Card Holder P Member Welcome Amenity Form MR upgrade room Notice PKG flyer Mini Bar Check Official Receipt Miscellaneous Form EDC Voucher Check-out Folder Envelope Staple
32、Stapler Official Invoice Room Move Form Foreign Exchange Memo Take Me to Card etc. Tidy up the reception desk and ensure you have enough stationaryyes no Check the guest safety deposit box. Ensure the used Safety Deposit Boxes are recorded.yes no23:45 Print trace report and extend trace.yes no00:00
33、Print out and file all in-house groups rooming list with room rate. yes no Ensure each in-house groups room rate is accurateyes no00:10 Check the itemized checks of outlets for the day and file them by room number & guest nameyes no Follow up outstanding issue from afternoon shift.yes noBefore Night
34、 Audit Post the transportation charge of the day to corresponding rooms yes no Print in-house guest Breakfast Report of the dayyes no Print in-house groups rooming list with room No. if group will have breakfast in Feast in next day.yes no Count the cash float and itemized account according the jour
35、nal reportyes no Prepare concern report before Night Audityes no Log off the PMS and then prepare to do night runyes noDuring Night Audit Put the in-house guests detail checks into the bucket accordingly yes no Prepare the next day arrival Group profileyes nomake sure the guest use safety boxes is r
36、ecorded correctlyyes no Cross check wake-up call sheet with GSC, matching names and room numbers (specially for In House Group).yes noTidy up front office back office and make sure reception desk have enough stationaries:yes no Letter Head Paper Room Key Card Normal / Group / MR Guest Key Card Holde
37、r P Member Welcome Amenity Form SPG upgrade room Notice PKG flyer Mini Bar Check Official Receipt Miscellaneous Form EDC Voucher Check-out Folder Envelope Staple Stapler Official Invoice Room Move Form Foreign Exchange Memo Take Me to Card etc.After Night Audit Prepare the group rooms key cards.yes
38、no Print out Manager report and update FO notice board accordinglyyes no Ensure that there are no “not-updated” registration cards on the deskyes no Ensure profiles in opera are input correctlyyes no Ensure each intraday checked-in guests information has been sent to PSByes no Ensure each intraday c
39、hecked-in guests information has been sent to PSByes noyes no05:00 Tidy up the reception desk and ensure next shift has enough stationaryyes no07:00 Organise the shift banking yes no Count the cash float and itemized account according the journal reportyes no Ask for shift leader checks your paperwo
40、rkyes no Ask for GSM / FOM to Sign the paid out/ rebate voucheryes no File cashier report into folderyes no Fax “Credit Card Authorization Cancellation” to bank.yes no Stay at the desk while the supervisor gives handover to the afternoon teamyes no07:30 Close your cashieryes no Drop the Cash to General Cashieryes no Drop the itemized folio to income audityes no Sign Outyes noMR Enrollment:Signature By /GSM:Upselling Revenue:
