1、Reception Morning Shift Check-listTimeDaily WorksSignatureRead Log Book and Sign inHandover with Night ShiftVIP due-out billing re-check9:0012:0014:50Check the MR enrollment acheaive 5GSO hand over invoiceMEMO:7:00Make sure GSA have enough cash float&exchange memoCheck facilities and stationaries an
2、d cleanessChinese Invocie check8:00Show room key refreshPrint A136 & R126 for Trace and Specials Forecast F/UArrival rooms assignment re-checkPrint A112 to handling with Due-out rooms14:30Print D140 for GSA billing check accordinglyAsk shift leader to recheck and sign on D140GSO Email Check and F/U
3、accordinglyGSO ensure Departure PSB check out15:15.Close CashierDrop cash and folio to FinSign OutDate: Checked By: Reception Afternoon Shift Check-listTimeDaily WorksSignatureRead Log Book and Sign inArrival rooms assignment re-checkClose Open Folio and Due-out PM roomsReservation form filling-inCh
4、eck the MR enrollment acheaive 5GSO hand over invoiceMEMO:15:00Handover with Morning ShiftMake sure GSA have enough cash float&exchange memoCheck facilities and stationaries and cleanessChinese Invocie check16:00Ensure the late C/O are reasonable and the reason isadhered in PMSPrint A136 for Trace F
5、/U 18:00Assign room for next day arrivals20:00Print A106 for high balance check Print P112(next day VIP only) for VIP rebate22:30Print B102 and A192 for PSB & Bucket check (Supervised by GSO particularly)GSO Email Check and F/U accordinglyPrint D140 for GSA billing check accordinglyAsk shift leader
6、to recheck and sign on D140Handover with night shift23:15Close CashierDrop cash and folio to FinSign OutDate: Checked By: Reception Night Shift Check-listTimeDaily WorksSignatureRead Log Book and Sign in0:00POS machine settlement and rechargeRecheck Hotel N Air group key and voucherC/O due out PM ro
7、oms and add on for next dayPackage and Promations rebate7:05Hand over invoiceMEMO:23:00Handover with Afternoon ShiftMake sure GSA have enough cash float&exchange memoCheck facilities and stationariesChinese Invocie checkBefore Night AuditRebate 9001 (B114) and 9500 accordinglyPrint B202 and T122 for
8、 arrivals room and vacant roomsDuring Night AuditCheck PSB With FD110 check INHPut All Outlets receipts together in conter No.1After Night AuditEnsure all PM rooms checked in as below:9001 9020 9049 9500 9501 9502 95039518 9600 9504 9505 9506 9507 95089511 9512 9513 9514 9515 9516 9517Due out Rooms
9、City Ledger (P102)Group room key holder preparationPrint reports for outlets as below:A102*2 A130 A134*2 A162*2 A164 A174 B102 Includ package guest in house new (for IRD)Tidy up the reception areaEnsure next shift has enough stationary7:00Print D140 for GSA billing check accordinglyAsk shift leader
10、to recheck and sign on D140Handover with morning shift7:15Close CashierDrop cash and folio to FinSign OutDate: Checked By: file:/F:/2021酒店新发布/已发 CHECKLIST/国际酒店管理 接待核对表Reception check list.xlsShiftDaily Works9:009:209:3010:3014:0014:2015:0015:3016:0016:3017:3018:00CommentsMEMO:Anything unfinished mus
11、t be handovered accordingly.未完成的工作必须相应移交。GSO Check-listGSO 检查清单检查清单Short briefing from GSM GSM简报Counter set up, cleaness check 准备好，清洁检查Job distribution according to GSA check list 根据GSA检查表进行工作分配Lunch organize 午餐组织Departure & Room Arrangement Review 离开和房间安排审核Afternoon briefing prepare 下午准备简报Check the
12、 D140 of A shift 检查A班的D140Room move report check & bucket check 房间移动报告检查和桶检查Check the RC,modify, PSB,upsell of morning shift控制中心，修改，PSB，早班上岗Check the MR enrollment acheaive 10 检查MR登记达到10Review morning shift check list and handover to GSM.审核早班检查表并移交给销售部。Handover with B shift B班交接file:/F:/2021酒店新发布/已发
13、 CHECKLIST/国际酒店管理 接待核对表Reception check list.xlsChecked By: Date:file:/F:/2021酒店新发布/已发 CHECKLIST/国际酒店管理 接待核对表Reception check list.xlsSignature走在路上file:/F:/2021酒店新发布/已发 CHECKLIST/国际酒店管理 接待核对表Reception check list.xlsGSO Check-listShiftDaily WorksSignature14:20Short briefing with Morning shift GSO14:40A
14、ttendent Afternoon shift briefing 15:30Counter set up, cleaness check 15:40Job distribution according to GSA check list16:00Room assignment review16:30Dinner organize18:00Handover with Morning shift19:00Check the invoice of departure VIP on next day20:00Room assignment for next day arrival21:00Highbalance review21:40Check the RC,modify, PSB,upsell of afternoon shift22:20Check the MR enrollment acheaive 1022:40Review Afternoon shift check list and handover to GSM.23:00Handover with Night shiftCommentsMEMO:Anything unfinished must be handovered accordingly.Checked By: Date:
