1、 Banquet Captain, Start of Shift Purpose Preparation of team for successful shift Start Beginning of shift Materials Banquet event orders, consumption sheets Actions: This is how we do it: 1. Arrival Arrive to work station in complete uniform and punch in at designated time clock. Ensure all banquet
2、 event orders have a consumption sheet attached. Attend a pre-shift meeting with manager to verify that all special items have been accounted for. Double check consumption sheet against inventory. 2. Pre-Function Meeting Conduct a complete Team line-up when the team members arrive, prior to each fun
3、ction. Inform all Team Members of all pertinent details with regard to the service of a particular function. Inform all bartenders of special items. Identify and review VIPs and special guests with the staff prior to the function. Verify any special needs with group contact. Double check and follow
4、through with any special arrangements. Assign stations according to staffing guidelines and BEO specifications. Rotate and divide stations equally. Assign and verify all duties before, during and after they are completed. 3. Check Environment Check the environment prior to the start of each function
5、 to ensure proper appearance and cleanliness. Ensure that all rooms are being turned as scheduled. Ensure all lights are at the correct setting with no bulbs burned out and the temperature is at the proper setting and comfortable for the guest. Ensure that all music is correct and played at the prop
6、er volume level. Inspect all displays for cleanliness and freshness. Check to ensure mirrors and windows are free of streaks, smudges, cracks or chips. Inspect plants to ensure they are alive and dust free in clean planters. Ensure restrooms are clean, presentable and checked throughout service. Res
7、ult Team is prepared to provide service to the guests expectations Task Organize what is needed for the days events, conduct pre-shift meeting and check the environment. Standards Function room is ready 30 minutes prior to service. Pre-shift meeting is conducted. Learners Page Banquet Captain, Start
8、 of Shift Introduce Yourself, the task, expectations for the learner and how testing is conducted. SALT attributes impacted: Quality of F&B with the Meeting, Helpfulness of the Catering/Banquets Staff, Overall Meeting/Convention Experience Demonstrate When To Start and Materials Start task at the be
9、ginning of your shift. Materials: BEO, Consumption sheet. Use job rehearsal to demonstrate steps and brand attributes to enhance performance Focus learner on what they should notice step by step, including safety. Demonstrate the practical application of each brand attribute for this task. Gracious
10、Honored to be your host; your comfort and well being are our greatest concern. Warm, thoughtful, respectful. Engaging A meaningful and personal dialog. Being genuinely interested, respectful and very responsive. Caring Demonstrate attentiveness, thoughtfulness. Team wide anticipatory concern and dep
11、endability. Make a Difference A moment of truth, a call to action, raising the bar on insightful, proactive problem solving. Even small actions have a profound effect. Demonstrate the Result and Task Standards The team is prepared to meet and exceed guest expectations; the days events are organized
12、utilizing BEOs; needed materials and papers are prepared; pre-shift meeting is conducted; and environment is checked for readiness. Practice for Skill Learner demonstrates and explains each step in the task during practice. Trainer- Check for errors and correct them immediately, review standards. Ta
13、sk is performed and explained to standard independently of trainer to obtain mastery of skill. Test for knowledge . Q. What must you ensure that all banquet event orders have? A. A consumption sheet attached. Q. What must you double check against consumption sheet? A. Inventory Q. What must be condu
14、cted when the Team Members arrive, prior to each function? A. A complete Team line-up Q. What must the staff be informed of? A. All pertinent details Q. What must be identified and reviewed? A. VIPs and special guests Q. What must you verify with contact? A. Any special needs or arrangements Q. How
15、must stations be assigned? A. To staffing guidelines and BEO specifications as well as equally. Q. Why must the environment be checked? A. To ensure proper appearance and cleanliness. Q. What must you ensure? A. That all rooms are being turned as scheduled A. Lights are at the correct setting A. The
16、 temperature is at the proper setting and comfortable A. Music is correct and played at proper volume level A. Displays are fresh Q. What must mirrors and windows be? A. Free of streaks, smudges, cracks or chips Q. What must restrooms be? A. Clean, presentable and checked Follow-up Note: Use the Job Rehearsal as the skill check Task knowledge demonstrated and explained to standard in actual job conditions; observed and approved by manager of department. Department Quiz completed to 100% accuracy. Trainers Page
