1、 Banquet Captain, Bar Set-up Purpose Set up bars for functions Start Prior to service to complete 30 minutes before service begins Materials Bar, standard and special ordered alcohol, mixers, condiments, snacks, consumption sheet Actions: This is how we do it: 1. Glasses and liquor/beer/wine/soft dr
2、inks Ensure appropriate glasses are in place in the designated areas. Inspect the glasses and verify that there are enough glasses for the anticipated need. Set up liquor on the bar as ordered. Ensure all liquor, wine, beer and sodas are recorded on the consumption report. Arrange bottles neatly by
3、type with labels facing front. Set soft drinks in straight rows, with labels facing forward. Group all soda according to type. Wipe soda tops clean. Set up one container of each juice ordered. Set the bar 30 minutes prior to the start of the function. 2. Snacks and condiments Set up snacks throughou
4、t the room. Keep snacks fresh and covered with plastic wrap until 15 minutes before the guests arrive. Ensure condiments are fresh and attractively set. 3. Refreshing bar Refresh condiments and snacks as needed. Replenish ice as needed. Check and replenish the glass supply. Always check if the guest
5、s need another drink or any other assistance. Result Bar is set to standards to include any guest special requests Task Set up and inspect bars for service Standards Proper label facing, bar standard inventory, set and ready 30 minutes prior to service. Learners Page Banquet Captain, Bar Set-up Intr
6、oduce Yourself, the task, expectations for the learner and how testing is conducted. SALT attributes impacted: Quality of F&B with the Meeting, Helpfulness of the Catering/Banquets Staff, Overall Meeting/Convention Experience Demonstrate When To Start and Materials Start task prior to service to be
7、set up 30 minutes before service begins. Materials: Bar, standard and special ordered alcohol, mixers, condiments, snacks, consumption sheet Use job rehearsal to demonstrate steps and brand attributes to enhance performance Focus learner on what they should notice step by step, including safety. Dem
8、onstrate the practical application of each brand attribute for this task. Gracious Honored to be your host; your comfort and well being are our greatest concern. Warm, thoughtful, respectful. Engaging A meaningful and personal dialog. Being genuinely interested, respectful and very responsive. Carin
9、g Demonstrate attentiveness, thoughtfulness. Team wide anticipatory concern and dependability. Make a Difference A moment of truth, a call to action, raising the bar on insightful, proactive problem solving. Even small actions have a profound effect. Demonstrate the Result and Task Standards Bar is
10、set to standards and guest special requests are accommodated. Proper label facing, bar standard inventory, set and ready 30 minutes prior to service. Practice for Skill Learner demonstrates and explains each step in the task during practice. Trainer- Check for errors and correct them immediately, re
11、view standards. Task is performed and explained to standard independently of trainer to obtain mastery of skill. Test for knowledge . Q. What must you verify and ensure regarding the glassware? A. That there are enough glasses for the anticipated need and they are placed in designated areas. Q. How
12、must liquor be set-up? A. On the bar rail as ordered. Q. What must be recorded on consumption report? A. All liquor, wine, beer and sodas. Q. What must all labels be? A. Intact and face the front. Q. How must all soda be grouped? A. In straight rows, with labels forward according to type. Q. What el
13、se must be set up? A. One container of each juice. Q. When must the bar be set? A. 30 minutes prior to the start of the function. Q. What must snacks be? A. Fresh and covered with plastic wrap until 15 minutes before the guests arrive. Q. What must condiments be? A. Fresh and attractively set. Q. Wh
14、at must be refreshed as needed? A. Condiments, snacks, and ice. Q. What must be checked and replenished? A. The glass supply. Follow-up Note: Use the Job Rehearsal as the skill check Task knowledge demonstrated and explained to standard in actual job conditions; observed and approved by manager of department. Department Quiz completed to 100% accuracy. Trainers Page
