1、INDEXButler 01. Answer an internal call 应答内部电话Butler02. Answer an external call 应答外部电话Butler03. Making an internal call 拔打内部电话Butler04. Making an external call 拔打外部电话Butler05. Checking the logbook 检查工作记录本Butler06. How to handling guest complaint 如何处理客人投诉Butler07. Guest belongs care & handling 关注客人的行
2、李Butler08. How to escort guest and sent a guest at the table how to do 如何为客人引位Butler09. How to serve food to the guest 如何为客人提供食品服务Butler10. How to serve the drink to the guest 如何为客人提供饮料服务Butler11. Housekeeping terminology 客房部术语Butler12. Baby sitter service 保姆服务Butler13. Lost and found procedure 失物招领
3、Butler14. Guest laundry packing 客衣打包Butler15. How to handle guest laundry express and pressing service 如何处理客衣加快服务和熨烫服务Butler16. Guest laundry delivering 送洗衣Butler17. D.N.D room guest laundry service 请勿打扰房洗衣服务Butler18. Guest room amenity & supplies set up 客房用品的摆放Butler19. Guest welcome tea service 欢迎
4、茶服务Butler20. Room “no not disturb” procedure 请勿打扰房的服务程序Butler21. Clean room procedure 房间清洁程序Butler22. How to clean the bath room floor 如何清洁卫生间地板Butler23. How to make up bed 怎样做床Butler24. How to clean glasses 清洁玻杯Butler25. How to vacuum the carpet 地毯吸尘Butler26. Guest shoe shine service 擦鞋服务Butler27. Extra bed and baby cot procedure 加床和婴儿床服务程序Butler28. Guest laundry pick up during room check 洗衣收取Butler29. How to assist guest with luggage / package 帮客人拿行李Butler30. Mini bar daily replenishment 迷你吧耗用情况检查Butler31. How to handle “open door” request 如何处理“开门”的要求Butler32. Turn down service 开夜床
