1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Foreign ExchangeEffective Date:1st June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that foreign exchange are handled in the most eff
2、icient manner and to ensure staff recognizes the different types of foreign currencies accepted by the designated bank to be exchanged in the hotel.PolicyIt is the policy of Hyatt Regency Dongguan that the hotel accepts foreign currencies as deem exchangeable by the designated bank. Only hotel guest
3、s will be allowed to change money. All other foreign currencies transactions should then be directed to the bank located opposite the hotel.Procedures1. We can ONLY perform foreign exchange with hotel in-house guests.2. Determine if the guest is registered with the hotel by asking for his name and r
4、oom number. Guest MUST provide name and room number together as there are occasions when tricksters used only room number to change counterfeit monies.3. Explain to the guest the exchange rate and seek his approval before proceeding with the transaction.4. The Guest Services Agent must examine the c
5、urrency carefully and ensure it is of good quality and not fake. They must use the sample guidebook provided at the cashiers to help them in identifying the real money. Currency should not be torn, scotch-taped, faded, too dirty and crumpled.5. There is a general limit of USD$200 per day per room fo
6、r foreign exchange.6. When in doubt, always check in the “Opera” system to ensure that the foreign currency about to receive is being registered with the bank for such operation.7. As with Travelers cheque,- ensure that guest countersigns all cheques in the presence of the Guest Services Agent - Gue
7、st Service Agent must carefully compare the latest signature against the original8. All acceptable travelers checks must have two identical guest signatures.9. All acceptable travelers checks must be stamped at the front accordingly before submitting to accounts.10. The official print out of Forex w
8、ill be a “sui-tan”.11. Three sections will be automatically printed for each transaction.12. The top and middle section is to be presented to guest for signature.13. This signed copy is then attached with the foreign cash for submission to accounts.14. The bottom section, which is without the signat
9、ure, is to be given to guest as receipt.15. Should the guest request to exchange RMB into his foreign currency, we will then advise the guest to do it at the Bank of China at the airport together with the “sui-tan”.16. When in doubt, always check with the senior to see if the currencies are accepted.17. Do not release pen to guest for signature on Travelers checks before confirming guest is in-house guest or for that matter if the checks are acceptable.Prepared byJames FanDate01 Jun 2006Approved byDate Page 3
