1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Room Safe Deposit BoxEffective Date:01 June 2006Revised Date:NilApplicable :Assistant Manager Front OfficeForms to use:Open Room Safe Box LogRefers to :NilPolicyIt is the policy of the hotel to ensure all ma
2、tters pertaining to the Room Safe Deposit Box are handled carefully and professionally with the security of the guests assets in mind. When being requested to assist in this regard, the Assistant Manager Front Office must respond with urgency.ProceduresGuest Presence in Room1. All calls to open Room
3、 Safe Boxes must be channelled to the Front Office 24 hours a day. The Guest Services Officer will then inform the Assistant Manager Front Office immediately.2. Room Safe can only be opened in the presence of Assistant Manager Front Office and a Security Officer.3. For security reason, the DECODER i
4、s to be kept with the Security Department4. The Assistant Manager will call Security for the DECODER who will witness the process.5. Both the Assistant Manager Front Office and the Security Officer will need to meet at a designated place before proceeding to the guestroom.6. Once enter the room, the
5、 Security Officer will pass the DECODER to the Assistant Manager Front Office.7. The Security Officer will then stand at a safe distance away from the room safe with the back facing the room safe.8. The Assistant Manager Front Office will then open the safe according to the default coding pre-progra
6、mmed for emergency opening.9. Once opened, the Assistant Manager Front Office will need to log it down in the Open Room Safe Box Log. Refer to the log to enter the necessary information.10. The Security Officer will also need to log it into their respective Log system.Guest Absence in Room1. Should
7、the guest call to open the room safe without being present in the room, the Assistant Manager Front Office will take the responsibility to decide whether or not to open the safe.2. This can be guest departed from the hotel only to realize that they have left the passport in the safe.3. The above pro
8、cedures will apply.When the room is Vacant1. If the Room Attendant noticed that the room is vacant dirty but the room safe box is locked, the Room Attendant will report to the Front Office - GSO who will in turn report to the Assistant Manager Front Office.2. The Room Attendant will not release the
9、room as vacant clean until the Assistant Manager and the Security Officer has opened the room safe box.3. The Assistant Manager Front Office will need to inform the Housekeeping Floor Team Leader that the safe is opened once they have completed the opening.When the Safe Box Battery is flat1. In the
10、occasion when it is determined that the battery inside the safe is flat, the Engineering must be informed for assistance.2. The Engineering Department will need to break the safe when it is an occupied room where guest requires to obtain the items.3. The Disclaim form, which is available at the Fron
11、t Desk, must be signed by the guest, Assistant Manager Front Office, Security Officer and the concerned Engineering staffThe contact information of the Room Safe Box Company and customer service mobile must be available by the AM for emergency calling should the safe boxes fail to open.Prepared byJames FanDate01 Jun 2006Approved byDate Page 3
