1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Daily Room Availability Effective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that all Front Office staff sells to achie
2、ve maximum occupancy and average rate at all times. PolicyIt is the policy of Hyatt Regency Dongguan that all Front Office Staff must be aware of the daily room availability and the occupancy for the next 7 days. This will provide a clear direction of how many more rooms we can sell in order to maxi
3、mize our revenues.Procedures1. Regular monitor the daily room availability taking into consideration same day reservations, walk-in and guest extensions of stay and unexpected departures.2. Ensure rooms allocation are matched with room type and rate reserved to avoid unnecessary upgrades.3. Upsell r
4、oom types where possible.Oversell1. The oversell limit will be set in the RESERVE system. Front Office and Reservations cannot sell a particular room type over the Oversell limit. It is always set higher than the actual number of particular room type existing in the hotel in order to ensure maximum
5、occupancy taking into considerations for no-show and late cancellations.2. This function defines oversell percentages of the particular room types and overall hotel up to which Reservations or Front Office GSO are allowed to sell.3. Should we try to sell room over the set ceiling the system will sto
6、p them by displaying message warning us of the sold-out situation.4. Setting oversell ceiling is the sole responsibility of the Front Office and Reservations Managers. They are the only person allowed to make reservation or check-in over the set limit.5. The oversell ceiling is changed according to the situation and business demand and checked daily throughout sold-out periods.Prepared byJames FanDate01 Jun 2006Approved byDate Page 2
