1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Deposit for Room and Banquet paymentEffective Date:01 August 2006Revised Date:NilApplicable :All Staff Forms to use:Front Office VoucherRefers to :NilPurposeThe purpose of this policy is to ensure sufficient
2、 amount of deposit is collected from hotel guests or Banquet clients when they request accommodation or function rooms rental from the hotel.PolicyHotel AccommodationIt is the policy of Hyatt Regency Dongguan that all guests requesting room accommodation who has no credit card for payment guarantee
3、has to leave sufficient deposit to cover the entire stay and miscellaneous charges that may incur.Banquet RoomsIt is the policy of Hyatt Regency Dongguan that upon confirmation of function order, a deposit has to be paid. The responsible Sales Manager or Catering staff will determine the deposit amo
4、unt. Deposit of such nature will only be accepted at the Front Office Cashier after office hours. ProceduresRoom AccommodationUpon check-in, staff must ask guest on type of payment. If it is by cash, staff will use the formula below to work out the deposit:(Number of nights X room rate + tax ) + RMB
5、 500 per night (for incidentals)After collecting the cash from the guest, the cashier has to post it into the computer. A FO voucher will be given as deposit slip. Should the guest wish to use foreign currencies as deposit, the staff must explain that any refund will be made in RMB. Guest may change
6、 the money in the bank located at the Airport.Banquet DepositThe GSO - Front Office will collect the deposit on behalf of Finance after office hours. The Sales staff will then surrender the monies or cheque collected at the counter.The Front Office Cashier will then post the amount into a dummy folio. The client may have a copy of the dummy folio however it must be noted that it is not the hotels official receipt which will be finalized and given upon the complete payment of total amount owing.Prepared byJames FanDate01 April 2006Approved byDate Page 2
