1、 CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 0 CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 1 Table of Contents SECTION DESCRIPTION PAGE A 1 GUEST ROOM SUPPLIES MATRIX 2 1.1 Bedroom Amenities / Equipment 2 1.2 Mini Bar Supplies Standards 8 1.3 Coffee & Tea Suppli
2、es Standards 11 1.4 Bedding System 12 1.5 Bedroom Linen 13 1.6 Printed Items 15 1.7 Bedside Shopping On Loan Items 17 1.8 Furniture and Dcor 18 B 2 GUEST ROOM BATHROOM SUPPLIES MATRIX 21 2.1 Bathroom Linen 21 2.2 Bathroom Amenities 23 2.3 Bathroom Supplies 24 C 3 BABY COT 26 CROWNE PLAZA BRAND PRODU
3、CT SPECIFICATIONS AND AMENITIES MANUAL 2 A1 Guest Room Supplies Matrix A1.1 Bedroom Amenities and Equipment ITEMS QTY FOR EACH ROOM A1.1.1 Location: Wardrobe (a) Iron & Ironing Board, with holder (i) Iron: to weigh at least 2 lbs, min. 1,000 watts and be full size with steam and dry ironing modes, a
4、utomatic shut-off after 15 minutes of no movement and a power light indicating when unit is on or off (ii) Ironing board: full-size only at 52.5” (L) X 13” (W) X 36” (H) when extended, steel construction with durable paint finish (baked or epoxy finish), no sharp edges and covered with pad and secur
5、ely fitted cover 1 set (b) Torch Light (i) Battery operated unit. Installed on inside panel (ii) Not required if guest room has emergency light supply during power failure (iii) For hotels in China, this would still be required for the purpose of applying satellite TV licence 1 (c) Safe Deposit Box
6、(mounted on shelving) (i) Min. size: 0.6 cu ft to accommodate laptop, camcorder, wallets / documents and camera (ii) Electronic operation with key pad, 4-6 digit PIN code, anti-tamper auto-relock function and external power supply with battery back up (iii) Solid arc welded case and door (iv) Accept
7、able brands (no other brand may be used unless prior approval is obtained from technical services - Asia Pacific): Elsafe Tesa Safeplace Chubbsafe 1 CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 3 (d) Laundry Bag with pull tie-string display in wardrobe drawer / closet (i) Size: 45c
8、m(W) x 60cm(L) with drawstring (ii) Construction: Environmental friendly synthetic fibre / linen (iii) Colour: White (iv) Logo: No 2 (e) Slippers (disposable) (i) 27.8cm (open toe) (ii) Construction: 50g non-woven paper on vamp (iii) 2 mm knit cotton on footbed with 5 mm foam sole and piping (iv) Co
9、lor: White, plain with logo (v) Overall Length: 280 mm (vi) Piping: Thread hemming Please Refer to Crowne Plaza Brand Identity Manual for guidelines 2 pairs (f) Wooden Hangers Regular (i) Wooden with securely fastened metal hanger (size to fit closet rod) (ii) Overall width approximately 17 or 44 cm
10、 (iii) Indentation for loops provided in garments. (iv) Natural lacquered finish (v) Clips to be padded on inside to avoid indentation on clothing (vi) No logo on all hangers (vii) Security hanger and removable open hooks are not permitted 8 in total 5 with trouser bar 3 with trouser clips (g) Satin
11、 Padded Hangers Regular (i) White satin padded hanger in matching ribbon bow and chrome hook (ii) Size: 38 cm wide 2 (in suite and club rooms only) (h) Shoe Shine Basket (i) To include 1 shoe polisher (ii) Instruction on use should be provided Please refer to Crowne Plaza Brand Identity Manual for g
12、uidelines 1 CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 4 (i) Shoe Horn (i) Natural lacquered finish (ii) Size: 38 cm 1 (in suite and club rooms only) (j) Clothes Brush (i) Natural lacquered finish (ii) Size: 38 cm 1 (in suite and club rooms only) (k) Mobile Luggage Rack (i) (For
13、all suites) or standard rooms without build-in luggage rack 1 A1.1.2 Location: Bedside (a) Alarm Clock/Radio (i) Must be digital with LED display, easy to program, snooze feature and ability to wake to alarm or radio (not required if clock is available on bedside panel) (ii) If radio channels are no
14、t programmed and made available from the television: Clock to have AM and/or PM indicator Radio to have AM/FM modes Must meet the frequency requirements of respective countries 1 (b) Single-Line Telephone (i) With touch-tone, speakerphone, message light indicator and dataport (ii) Telephone faceplat
15、e according to IHG guidelines (iii) Voicemail system must be interfaced/integrated with PABX including calling line ID and interface to PMS. Storage capacity has to be sufficient for a minimum of 20 minutes message text per room (iv) Approved guest room handset models: Telematrix Euro and Marquis 1
16、(c) Notepad and pen (logo required) Please refer to Crowne Plaza Brand Identity Manual for guidelines 1 set placed next to each telephone (d) Religious publications (e.g. Bible, Quran, etc.) (i) May be placed at hotels discretion but must be available in Housekeeping if not placed in room 1 set, pla
17、ced in bedside table drawer CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 5 A1.1.3 Location: Tea/Coffee Setup (a) Water Kettle (i) Capacity approximately 1 litre - 1.25 litre (ii) Kettle to be separate from base plate (iii) Base plate to be flat to avoid collection of water (iv) Aut
18、omatic shut off when water has boiled (v) Colour White 1, placed near an electrical outlet (b) Container for Coffee/Tea sachets (i) Refer to Section 1.2 Coffee and Tea Supplies for product details 1 (c) Mugs (i) Ceramic or standard hotel china (ii) Size: 12 oz 2, neatly arranged next to kettle and t
19、ray (d) Tea Spoons (i) Stainless steel 2 A1.1.4 Location: Minibar (a) Refrigerator (i) 40 litres/1.4 cu ft capacity and must have adequate clearance from the wall for ventilation (ii) Approx. 18.5” (W) X 20” (D) X 32.5” (H) (iii) Equipped with freezer compartment and automatic defrost (iv) Recommend
20、ed brand: Domestic HiPro 4000 1, fitted under the counter (b) Wine glasses, covered with paper / plastic glass cap (i) Caps required (No logo) 2 (Only if wine is provided in minibar) (c) Wine / bottle opener 1 (Only if wine is provided in minibar) (d) High ball glasses, covered with paper / plastic
21、glass cap (i) 12 oz. (ii) Caps required (No logo) Please refer to Crowne Plaza Brand Identity Manual for guidelines 2 (e) Brandy balloons, covered with paper / plastic cap (i) 10 1/2 oz. 2 (if required) CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 6 (f) Coaster Please refer to Crow
22、ne Plaza Brand Identity Manual for guidelines 1 per glass (g) Cocktail stirrers 4 (h) Ice bucket (ii) 2.75 qt. (2.6 litre) vinyl covered, insulated ice bucket with liner 1 A1.1.5 Location: Entertainment (a) Television (i) Flat-screen 37” TV / LCD with remote control (ii) Must offer commercial cable
23、and local channels, radio, hotel information and PayTV (iii) Channel selection will be based on local research to ensure that programming is in keeping with guest needs and superior to the local competitions offer Where 5% or more of the guests are from any one country, the hotel will provide a mini
24、mum of one news channel from that country Where 10% or more of the guests are from any one country, the hotel will provide a minimum of one news channel and 1 sports channel from that country Where 20% or more of the guests are from any one country, the hotel will provide a minimum of 2 news channel
25、s, 2 sports channels and 1 movie / entertainment channel from that country 1 (b) BOSE Wave Music System (i) Model: Wavemusic System 1 A1.1.6 Location Writing Desk (a) Single-Line Telephone (i) With touch-tone, speakerphone, message light indicator and dataport (ii) Telephone faceplate according to I
26、HG guidelines (iii) Voicemail system must be interfaced / integrated with PABX including calling line ID and interface to PMS. Storage capacity has to be sufficient for a minimum of 20 minutes message text per room (iv) Approved guest room handset models: Telematrix Euro and Marquis 1 CROWNE PLAZA B
27、RAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 7 (b) Crowne Plaza Guest Stationery Folder (i) Must contain sets of standard hotel stationery (refer to Section 1.5 Printed Items) Please refer to Crowne Plaza Brand Identity Manual for stationery guidelines 1 (c) Desk Lamp (i) Minimum 100w or energy
28、saving equivalent (ii) Light bulb must be candescent soft-glow 1 (d) Marketing Collaterals (i) Must be professionally prepared and printed according to Crowne Plaza standards and style guides (ii) Limited to: Crowne Plaza services and facilities, Crowne Plaza advertising, programs, and promotions, O
29、ther IHG hotels properties Please refer to Crowne Plaza Brand Identity Manual for collateral guidelines 1, placed on desk top (e) Ashtray (for smoking rooms) 1 (f) Matches (for smoking rooms) 1 box (g) Waste Basket (i) Must be flame retardant 1, placed below writing desk A1.1.7 Location: Coffee Tabl
30、e (a) Complimentary Magazines (i) Must include current English news magazine (e.g. The Economist, Time, Newsweek, etc.) (ii) Must include at least 1 local language lifestyle/fashion/ general interest magazine (e.g. Vogue, Cosmopolitan, Tatler, etc.) Up to 4 magazines CROWNE PLAZA BRAND PRODUCT SPECI
31、FICATIONS AND AMENITIES MANUAL 8 A1.2 Mini Bar Supplies Standards A1.2.1 General Standards (a) Miniature hard liquor bottles should be stocked in guest rooms. Liquor selection should be set according to demand, local custom and competition. (b) All consumable items must be appropriately sealed and d
32、isplay expiry dates. (c) All consumed items must be fully re-stocked daily. CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 9 A1.2.2 Inside Fridge Items (a) Provide the following items inside mini bar fridge: Item Quantity Recommended Brands (a) Local bottled distilled water 1 bottle
33、Define by local needs (b) Imported bottled mineral water (still and / or sparkling) 2 bottles (i) Evian (500ml) (ii) Perrier (330ml) (c) Local Beers 2 cans or bottles Define by local needs (d) Imported Beers (offer 2 varieties) 1 can each (i) Budweiser(330ml) (ii) Heineken(330ml) (iii) Asahi (330ml)
34、 (iv) Carlsberg (330ml) (v) Tiger (330ml) (e) Fruit Juices (offer 2 varieties) 1 can / bottle for each variety offered (i) Sunkist Orange (180ml) (ii) Del Monte (240ml) (iii) Spring Valley (250ml) (f) Soft Drinks (offer 2 varieties) 1 can / bottle for each variety offered (i) Coke or Pepsi (330ml) (
35、ii) Coke Light or Diet Pepsi (330ml) (iii) Sprite or 7-Up (330ml) (b) Optional Items : Item Quantity Recommended Brands Non Alcoholic Beverages (g) Sports / Energy Drinks Optional 1 can / bottle if offered (i) Red Bull (250ml) (ii) Lucozade (300ml) (iii) Pocari Sweat (250ml) (h) Ice Coffee / Ice Tea
36、 Optional 1 can / bottle if offered (i) Nescafe (250ml) Alcoholic Beverage (i) White Wine size bottle Optional 1 bottle if offered (i) Define by local needs CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 10 A1.2.3 Above Fridge (a) Each hotel must provide at least the following items:
37、 Item Quantity Recommended Brands (a) Crisp/Chips (offer 2 varieties) 2 packets (i) Pringles (50g) (b) Packed Nuts (offer 2 varieties) Mix nuts 1 packet Nuts - (Cashew or others) (i) Tong Garden (40g) (ii) Camel (40g) (c) Chocolates (offer 2 varieties) 2 bars (i) Dove (47g) (ii) Nestle (35g) (iii) C
38、adbury Dairy Milk (55g) (iv) Kit Kat (35g) (v) M&M (45g) (vi) Mars (60g) (b) Optional Items: Item Quantity Recommended Brands (d) Cookies 1 Loacker (45g) (e) Instant Noodles 1 Maggie Cup (58g) (f) Health bars 1 Define by local needs (g) White wine 1 Define by local needs (h) Red wine 1 Define by loc
39、al needs (i) Intimacy pack condom 1 Define by local needs Note: Local products should be added and defined by local needs to enhance the guest experience, e.g. Thailand (Coconut chips and sliced mango compote) A1.2.4 Pricing (a) Mini bar prices should not be any higher than 20% of local supermarket
40、/ mini mart prices. Note: In-Room Mini-bar is a service that provides convenience to guest. The goal is to achieve high usage attributing to increase in average spend per occupied room whilst maintaining reasonable and realistic price structure and higher customer satisfaction. CROWNE PLAZA BRAND PR
41、ODUCT SPECIFICATIONS AND AMENITIES MANUAL 11 A1.3 Coffee & Tea Supplies Standards A1.3.1 General Standards (a) All product items must be pre-packaged in vacuum sealed bags to retain freshness (b) All supplies must be replenished daily per guest use. Additional coffee and supplies must be provided to
42、 the guest upon request and free of charge. (c) Glassware that are used must be clean during servicing of room or turndown service (d) Supplies must be replenished daily. (e) Napkins, openers, stirrers and coasters must be presented neatly A1.3.2 Tea and Coffee Items (a) Tea and Coffee set up must i
43、nclude the following items: Item Quantity Recommended Brands (a) Instant Coffee 2 sachets Nescafe (1.8g) (b) Decaffeinated Coffee 2 sachets Nescafe (1.8g) (c) English Tea 2 sachets (i) Lipton Tea (2g) (ii) Twinnings (2g) (iii) Dilmah (2g) (d) Green Tea 2 sachets (e) Creamer (non diary) 2 sachets Cof
44、feemate (5g) (f) White sugar 4 sachets Define by local needs CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 12 A1.4 Bedding System A1.4.1 Standard Requirements for Crowne Plaza Hotels and Resorts a. Brand of Mattress: Sealy b. Sealy Specification 8601 Executive Pillow Touch Healthcar
45、e c. Other accepted brands but with comparable specification of Sealy Simmons King Koil and Slumberland (for China only) d. Only 3 sizes are to be used: King Single (1050 x 2030 mm) Double XL (1390 x 2030 mm) King (1810 x 2030 mm) King Zip (1810 x 2030 mm) bed can be split into 2 singles e. Recommen
46、ded to purchase Healthcare Fabric on mattress to protect mattresses against soil and dirt, improving hygiene SPECIFICATION 8601 EXECUTIVE PILLOWTOUCH HEALTHCARE Comfort System Quilt Fire retardant, sanitised, Herringbone Twill Gentle continuous quilting Fibre 25mm Deep SuperSoft Foam Support System
47、PostureTech Triple Offset Coil 2mm wire Twice tempered steel 520 coil count (double size unit) Foundation Timber frame with 7 timber slats Slimline design Lock in legs and castors Comfort Layers 20mm deep foam 23mm + 23mm cushioning foam 12mm Sealy foam Durabond Wrap Edge Support High profile edge g
48、uard 4mm edge wire Extras Healthcare fabric on mattress CROWNE PLAZA BRAND PRODUCT SPECIFICATIONS AND AMENITIES MANUAL 13 A1.5 Bedroom Linen A1.5.1 Standard Requirements a. Colour is WHITE for all bedroom linen b. Manufacture to recommend appropriate pillowcase size taking into consideration shrinka
49、ge A1.5.2 Bedding Standards Crowne Plaza Hotels in Asia Pacific Item Description a Sheets Combed percale with 250 thread count minimum, 80% Cotton, 20% Polyester. Ensure that bed sets are accurately measured to guarantee proper fit. b Pillows Minimum number (on bed) and size: Number of pillows Size
50、(Approximate) Twin/Full 2 per bed 50cm x 66cm (20ins x 26ins) Queen 4 per bed 50cm x 66cm (20ins x 26ins) 2 per bed 50cm x 66cm (20ins x 26ins) (Standard Size) King 2 per bed 50cm x 90cm (20ins x 36ins) (King Size) c Pillow Composition Standard / King Size Pillows Minimum specifications: 30ozs.of fi
