1、GroupTYPESTANDARDBrandRemarksBusinessCentreEssentialExperienceBusiness Centre - Equipment and Features - Summary Brand Standards Manual Section 4 J4.4 (b)An unmanned business centre must be available for guests 24 hours per day, seven days per week.CrownePlazaRestaurantEssentialExperienceFood & Beve
2、rage - Food & Beverage Offerings - Guest Service Standards Manual Section 13 - B3.1Continental and full breakfast, as well as specialty items (e.g. popular egg dishes, healthy options, etc.) available a la carte.CrownePlazaRestaurantEssentialExperienceFood & Beverage - Food & Beverage Offerings - Gu
3、est Service Standards Manual Section 13 - B3.2Buffet breakfast, featuring the following :(a) Egg station(b) Cereals(c) Fresh fruits and freshly squeezed fruit juice selections(d) Cold cuts and cheese selection(e) Selection of freshly baked breadCrownePlazaRestaurantEssentialExperienceFood & Beverage
4、 - General Standards - Guest Service Standards Manual Section 13 - D1.1Room service must be available 24 hours daily or minimally from 0600 hours to 2300 hours. If room service is not available 24hours a day, a limited menu must be available for guests upon request (i.e., sandwich, salad, items that
5、 can be pre-made andrefrigerated).CrownePlazaRestaurantEssentialExperienceFood & Beverage - Key 2: Connections Village - Meet & Eat - Food & Beverage Needs - Summary Brand Standards ManualSection 3 B1.2.1 (b)At least one area within the hotel (most likely lobby lounge area) should be established wit
6、h the following characteristics tofacilitate informal meetings:Food and Beverage Needs(i) Food items in the MEET and EAT menu should be of smaller portions that are neat and easy to eat (preferably able to eat withonly one hand and cutlery to complement).(ii) A range of beverages that is consistent
7、with beverage offers that are readily available in the hotel outletsCrownePlazaGuest RoomsBath ZoneEssentialExperienceGuest Room - Bath Zone - Bath Linen - Bath Mat - Brand Product Specifications and Amenities Manual - Guest Room BathroomSupplies Matrix B2.1.3 (b)- 56cm x 86cm- 414g- 100% Combed Cot
8、ton Yarn- WhiteCrownePlazaGuest RoomsBath ZoneEssentialExperienceGuest Room - Bath Zone - Bath Linen - Bath Towel - Brand Product Specifications and Amenities Manual - Guest RoomBathroom Supplies Matrix B2.1.3 (b)- 76cm x 152cm- 635g- 100% Combed Cotton Yarn- WhiteCrownePlazaGuest RoomsBath ZoneEsse
9、ntialExperienceGuest Room - Bath Zone - Bath Linen - Hand Towel - Brand Product Specifications and Amenities Manual - Guest RoomBathroom Supplies Matrix B2.1.3 (b)- 46cm x 81cm- 205g- 100% Combed Cotton Yarn- WhiteCrownePlazaGuest RoomsBath ZoneEssentialExperienceGuest Room - Bath Zone - Bath Linen
10、- Minimum Quantity - Brand Product Specifications and Amenities Manual - Guest RoomBathroom Supplies Matrix B2.1.3 (a)Each hotel must provide the following terry items in each guest bathroom:(i) 2 x Bath Towels(ii) 2 x Hand Towels(iii) 2 x Face Towels(iv) 1 x Bath MatCrownePlazaGuest RoomsBath ZoneE
11、ssentialExperienceGuest Room - Bath Zone - Bath Linen - Minimum Quantity - Set-Up - Summary Brand Standards Manual Section 4 B3.3 (a)The following towelling items must be provided in each guest bathroom :(i) 2 x Bath Towels(ii) 2 x Hand Towels(iii) 2 x Face Towels(iv) 1 x Bath MatCrownePlazaGuest Ro
12、omsBath ZoneEssentialExperienceGuest Room - Bath Zone - Bath Linen - Wash Cloth - Brand Product Specifications and Amenities Manual - Guest RoomBathroom Supplies Matrix B2.1.3 (b)Wash Cloths30cm x 30cm50g100% Combed Cotton YarnWHITECrownePlazaGuest RoomsBath ZoneEssentialExperienceGuest Room - Bath
13、Zone - With Our Compliments Program - Guest Service Standards Manual Section 5 - E1.2A professionally prepared sign must be displayed in the vanity area of each guest bathroom, explaining the With Our Complimentsprogram with the following wording : If you have forgotten any essential toiletry item,
14、please contact the front desk. We will bepleased to deliver with our compliments : shaving cream, disposable razor, comb, toothbrush or toothpaste.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Linen - Duvet cover (separate) - Brand Product Specifications and Amenities
15、Manual A1.5.2 (h)Combed percale with minimum 250 thread counts / sq inch, 80% Cotton, 20% PolyesterCrownePlazaCrowne PlazaPage 1Guest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Linen - Duvets - Brand Product Specifications and Amenities Manual A1.5.2 (g)Duvet casing:- White duvet in
16、sert constructed of 100% cotton, down proof fabric, 230 thread count, white colour, plain weave, constructiondouble needle stitch with white piping.- Fill: 200 grams per m2 15% Goose Down / 85% Goose FeatherFormula to calculate width of duvet:- Mattress Width + (2 x Mattress Height) + 2” (or 5 cm)-
17、Lengths for all sizes to be 12.5 or 32 cm longer than actual mattress.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Linen - Mattress Pads - Brand Product Specifications and Amenities Manual A1.5.2 (j)One is required for each pillowtop mattress. (i.e. Mattresses that ar
18、e not covered by a mattress topper).Only first quality materials: Quilted type, 50% Cotton, 50% Polyester, 3.4 oz white must be used.Must be sized to fully cover the top of the mattress after normal shrinkage due to laundering.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone -
19、Bed Linen - Mattress Topper - Brand Product Specifications and Amenities Manual A1.5.2 (i)Each bed must have a mattress topper containing 24 oz fill per square yard bonded Polyester. Tick must be a minimum 230thread count top fabric, 100% Cotton; and 50% Cotton, 50% Polyester bottom fabric. Mattress
20、 topper should have minimum 1-1/2”elastic anchor bands.Mattress toppers are required for all non-pillowtop mattresses. Mattress toppers must fit size of beds.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Linen - Sheets - Brand Product Specifications and Amenities Manua
21、l A1.5.2Combed percale with 250 thread count minimum, 80% Cotton, 20% Polyester. Ensure that bed sets are accurately measured toguarantee proper fit.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Linen - White - Brand Product Specifications and Amenities Manual A1.5.1 (
22、a)Colour is white for all bedroom linenCrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Bed Set Up - Brand Product Specifications and Amenities Manual A1.5.2 (f)Duvet with cover including bottom sheet (middle sheet is optional)CrownePlazaGuest RoomsBed ZoneEssentialExperience
23、Guest Room - Bed Zone - Bedding System - Brand Product Specifications and Amenities Manual A1.4a. Brand of Mattress: Sealyb. Sealy Specification 8601 Executive Pillow Touch Healthcarec. Other accepted brands but with comparable specification of Sealy- Simmons- King Koil and Slumberland (for China on
24、ly)d. Only 3 sizes are to be used:- King Single (1050 x 2030 mm)- Double XL (1250/ 1390 x 2030 mm)- King (1810 x 2030 mm)- King Zip (1810 x 2030 mm) bed can be split into 2 singlesCompliant with current version of British Standard BS 7177 MEDIUM HAZARD or higher National StandardCrownePlazaGuest Roo
25、msBed ZoneEssentialExperienceGuest Room - Bed Zone - Pillow - Minimum Quantity - Brand Product Specifications and Amenities Manual A1.5.2 (b)Minimum number (on bed):Twin/Full: 2Queen: 4King: 2/2CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Pillow - Minimum Size - Brand Pro
26、duct Specifications and Amenities Manual A1.5.2 (b)Minimum size:Twin/Full: 50cm x 66cm / 20ins x 26insQueen: 50cm x 66cm / 20ins x 26insKing: 50cm x 66cm (20ins x 26ins) (Standard Size)50cm x 90cm (20ins x 36ins) (King Size)CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Pil
27、low Cases - Brand Product Specifications and Amenities Manual A1.5.2 (e)Combined percale with minimum 250 thread count, 80% Cotton, 20% Polyester.CrownePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Pillow Composition - Brand Product Specifications and Amenities Manual A1.5.2 (c)
28、Standard / King Size PillowsMinimum specifications: 30ozs.of filling material, 50% Goose Down, 50% Goose Feather. Processed to meet the hypoallergenicstandardCasing: 100% Cotton, down proof fabric, 230 thread count minimum, white colour, plain weavePillow protectors are required for each pillowCrown
29、ePlazaGuest RoomsBed ZoneEssentialExperienceGuest Room - Bed Zone - Pillow Options - Brand Product Specifications and Amenities Manual A1.5.2 (d)In addition to the above standard pillow requirement, each hotel must offer the following pillow options, upon guests request:(i) Synthetic - Soft 28 oz(ii
30、) Synthetic Medium weight, cluster fill, 100% Polyester, micro-denier blowable fibre, 0.7 D-Tex solid siliconised, core cut length12mm.(iii) Synthetic Firm 36 oz(iv) 50% Goose Down / 50% Goose Feather Firm 36 ozCrownePlazaGuest RoomRefreshmentZoneEssentialExperienceGuest Room - Refreshment Zone - Hi
31、gh ball glasses - Brand Product Specifications and Amenities Manual A1.1.4 (d)Two Highball glasses, covered with paper / plastic glass cap(i) 12 oz.(ii) Caps required (No logo)CrownePlazaGuest RoomRefreshmentZoneEssentialExperienceGuest Room - Refreshment Zone - Minibar - Brand Product Specification
32、s and Amenities Manual - A1.1.4 (a)(i) 40 litres/1.4 cu ft capacity and must have adequate clearance from the wall for ventilation(ii) Approx. 18.5” (W) X 20” (D) X 32.5” (H)(iii) Equipped with freezer compartment and automatic defrost(iv) Recommended brand: Domestic HiPro 4000CrownePlazaGuest RoomR
33、efreshmentZoneEssentialExperienceGuest Room - Refreshment Zone - Mugs - Brand Product Specifications and Amenities Manual A1.1.3 (c)Two, neatly arranged next to kettle and tray(i) Ceramic or standard hotel china(ii) Size: 12 ozCrownePlazaPage 2Guest RoomRefreshmentZoneEssentialExperienceGuest Room -
34、 Refreshment Zone - Tea and Coffee Items - Brand Product Specifications and Amenities Manual A1.3.2(a) Instant Coffee 2 sachets(b) Decaffeinated Coffee 2 sachets(c) English Tea 2 sachets(d) Green Tea 2 sachets(e) Creamer (non diary) 2 sachets(f) White sugar 4 sachetsCrownePlazaGuest RoomRefreshmentZ
35、oneEssentialExperienceGuest Room - Refreshment Zone - Tea Spoons - Brand Product Specifications and Amenities Manual A1.1.3 (d)Two (i) Stainless steelCrownePlazaGuest RoomRefreshmentZoneEssentialExperienceGuest Room - Refreshment Zone - Water Kettle - Brand Product Specifications and Amenities Manua
36、l A1.1.3 (a)One, placed near an electrical outlet(i) Capacity approximately 1 litre - 1.25 litre(ii) Kettle to be separate from base plate(iii) Base plate to be flat to avoid collection of water(iv) Automatic shut off when water has boiled(v) Colour WhiteCrownePlazaGuest RoomWork &EntertainmentEssen
37、tialExperienceGuest Room - Work & Entertainment Zone - Entertainment - Summary Brand Standards Manual Section 4 A3.3 (b)BOSE Wave Music System.Amenities SpecificationsA1.1.5 Location: EntertainmentBOSE Wave Music System(i) Model: Wavemusic SystemCrownePlazaGuest RoomWork &EntertainmentEssentialExper
38、ienceGuest Room - Work & Entertainment Zone - Television - Summary Brand Standards Manual Section 4 A3.3 (a)LCD Television 37 inches.Amenities SpecificationsA1.1.5 Location: Entertainment(a) Flat-screen 37” TV / LCD with remote controlCrownePlazaGuest RoomWork &EntertainmentEssentialExperienceGuest
39、Room - Work & Entertainment Zone - Waste Basket - Brand Product Specifications and Amenities Manual A1.1.6 (g)One, placed below writing deskWaste Basket(i) Must be flame retardantCrownePlazaGuest RoomWork &EntertainmentEssentialExperienceGuest Room - Work & Entertainment Zone - Writing Desk - Brand
40、Product Specifications and Amenities Manual A1.8b. Double / Twins Guest Room1 writing desk and 1 ergonomic desk chair, with arms, 5 wheels and adjustable heightc. King Guest Room1 writing desk and 1 ergonomic desk chair, with arms, prong base with casters appropriate for carpet and adjustable height
41、CrownePlazaLobby &ReceptionEssentialExperienceLobby & Reception - Express Check Out - Guest Service Standards Manual Section 5 - C3.1A secure Express Check-Out deposit box will be visibly located by the front desk. There should also be a dedicated signage tomark the Bill Collection Point so that gue
42、sts know where to pick up their bill upon departure.CrownePlazaLobby &ReceptionEssentialExperienceLobby & Reception - IHG & Crowne Plaza Mandatory Programmes - Signage and Applications - Summary Brand StandardsManual Section 5 - C1.1.1 (a)Priority Club point-of-purchase signs and applications must b
43、e displayed in the registration area of each hotel.CrownePlazaGymEssentialExperienceRecreational Facilities - Fitness Centre - Guest Service Standards Manual Section 15 - B1.1A fully enclosed, on-site fitness centre is required at each hotel. If a hotel does not have a fitness centre, the hotel must
44、 offer freetransportation to and from a nearby local fitness centre.CrownePlazaOpeningInterviewGeneralDocumentation / Procedures - Great Hotel Guest Love WheelThe hotel has displayed an updated Great Hotel Guest Love Wheel at the back of house, including action plans.CrownePlazaOpeningInterviewGener
45、alDocumentation / Procedures - OperationsHotel has an updated GM Monthly Engineering ChecklistCrownePlazaOpeningInterviewGeneralDocumentation / Procedures - OperationsHotel has Energy Management Committee in place.CrownePlazaOpeningInterviewGeneralDocumentation / Procedures - OperationsHotel has ESC
46、AP system in placeCrownePlazaOpeningInterviewGeneralDocumentation / Procedures - OperationsProof of the Engineering ESCAP Self AuditCrownePlazaGuest RoomCorridorsReputationProtectionStandards -KeyGuest Corridor - Risk Management - RM03.40Hose reels are installed. They are serviced and inspected ever
47、y 6 months.CrownePlazaGuest RoomCorridorsReputationProtectionStandards -KeyGuest Corridor - Risk Management - RM07.29The signage In the event of fire;do not use the elevator; use stairs is provided in elevator lobbies.CrownePlazaGuest RoomCorridorsGeneralGuest Corridors - Guest Service Standards Man
48、ual Section 11 - B3.4On non-smoking floors, a no smoking sign must be placed visibly near the elevator landing.CrownePlazaGuest RoomCorridorsGeneralGuest Corridors - Guest Service Standards Manual Section 11 - B3.7Each floor, whether smoking or non-smoking, should have at least one ashtray placed on
49、 the console table by the elevatorlanding. However, it is recommended not to place ashtrays in non-smoking floor corridors.CrownePlazaGuest RoomCorridorsGeneralGuest Corridors - Guest Service Standards Manual Section 11 - B3.8Ash cans should be placed at the elevator doors on smoking and non-smoking
50、 floors and cleaned continually.CrownePlazaPage 3Guest RoomsBath ZoneGeneralGuest Room - Bath Zone - Amenities - Brand Product Specifications and Amenities Manual - B2.2 (f)The individually packaged amenities required for “With Our Compliments”:(i) Shaving cream no sachet(ii) Razor(iii) Toothpaste m
