1、 ? InterContinental Hotels Group ? Technical Services Procedures ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? China ? ? ? ? ? ? ? ? ? ? ? ? April 2005 2005? ? ? ?4? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?i ? 1 INTRODUCTION TO IHG TECHNICAL SERVICES ?.1 1.1 ORGANISATIONAL STR
2、UCTURE OF IHG (INTERNAL) ! #%$&)(+*-,.1 1.2 ORGANISATIONAL STRUCTURE OF A TYPICAL PROJECT /%0132?4! #%$.2 1.2.1 Lines of Communication 5?6879;:.2 1.2.2 Project Contact Details =?BACEDGF.2 1.3 COMMUNICATION & ROLE OF PROJECT MANAGER H%I%J%1K2?L%M4ONQP.6 2 ROLE OF IHG TECHNICAL SERVICES ?.9 2.1 INTROD
3、UCTION RS.9 2.2 IHG-TS DELIVERABLES TUV%WX4OYZ.9 2.3 IHG-TS APPROVALS PROCESS UV;.10 3 STAGES OF A TYPICAL PROJECT ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?.12 3.1 FROM PROJECT BRIEF TO GRAND OPENING _1K2a%bdc%e%fgh;iBj.12 3.2 SCHEDULE OF CONSTRUCTION k%lm%na%o.14 3.3 HANDOVE
4、R PROCESS p%q%.16 4 CONSULTANTS REQUIRED ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?.19 4.0 INTRODUCTION RS.19 4.1 PRIMARY CONSULTANTS r%stu.19 4.1.1 Architect v8wyx.19 4.1.2 Local Design Institute (LDI) zB|.19 4.1.3 Structural Engineer ;BBx.20 4.1.4 Mechanical/Electrical/Plumbing (MEP) Engineer ?%yx.20 4.1.5
5、 Interior Designer |?x.20 4.1.6 Kitchen & Laundry Consultant y.20 4.1.7 Quantity Surveyor/Cost Consultant ddBBx/?.21 4.2 SPECIALIST CONSULTANTS d1tu.21 4.2.1 Landscape Designer |?x.21 4.2.2 Lighting Designer |x.21 4.2.3 Audio Visual / Communication / IT Consultant d/9E5/O6;GB.22 4.2.4 Acoustic Consu
6、ltants .22 4.2.5 Traffic Consultant d9G.22 4.2.6 Faade Consultant dT?.22 4.2.7 Lift & Escalator Consultant -K-Gd!.23 4.2.8 Building Maintenance Unit Consultant vQwQ88|!-.23 4.2.9 Spa Consultants (if Spa Facility provided) Gdd-|.23 4.2.10 Water Features Consultants %B.23 4.2.11 Signage & Graphics Con
7、sultant yO.24 4.2.12 Uniform Designer |x.24 4.3 PROJECT DELIVERY PROCESS 1K2?%.25 4.4 PRIMARY CONSULTANTS SCOPE OF WORK AND STAGE DELIVERABLES r%stu4Ol%JQG%YZ.27 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?ii ? 4.4.1 Primary Consultants Scope of Work GB.27 4.4.2 Primary Consultants
8、Stage Deliverables GQG;.35 4.5 PROJECT TEAM PRIMARY DESIGN RESPONSIBILITY MATRIX 1K2-!r%s%aNd.74 5 APPENDICES .84 5.1 SUNDRY DEFINITIONS 1d.84 5.2 SAMPLE MEETING AGENDA K?%.90 5.3 SAMPLE MEETING NOTES ;s%.91 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 1 - ? Development LegalTechnicalServi
9、ces Food & BeverageSales & MarketingFinanceEngineering Human ResourcesHotel General Manager ?Operations ?HumanResources? Marketing? Finance?IHG HEADS OF DEPARTMENTASIA PACIFIC REGION?1 Introduction to IHG Technical Services ? 1.1 Organisational Structure of IHG (Internal) ! #%$&)(#*)+%,! #%$&)(#*)+%
10、,! #%$&)(#*)+%,! #%$&)(#*)+%,.-0/21/21/21/2143333 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 2 - ? 1.2 Organisational Structure of a Typical Project 5#6)798;:&)(#*#+5#6)798;:&)(#*#+5#6)798;:&)(#*#+5#6)798;:&)(#*#+ 1.2.1 Lines of Communication =?#ACB=?#ACB=?#ACB=?#ACB 1.2.2 Project Contac
11、t Details 798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I Owner/Owners Representative JCKJCKJCKJCK/JCK)L#MJCK)L#MJCK)L#MJCK)L#M: Company Name NCOP!Q%R Contact Person SCT)U? Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address CR Advisors,FeasibilityConsultants etc._a?bcdefhg_a?iConsultantQuantity S
12、urveyorjklmnArchitectopnLocal Design InstituteqrstvuEngineers jwnOther DesignConsultantsxystzaProject Manager|Owner/Owner sRepresentative/InterContinental Hotels Group -Technical Services (IHG TS)v?SubContractorsSuppliersMainContractor0? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 3 - ? 1.2
13、 Organisational Structure of a Typical Project (Contd) 5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+-?43333 1.2.2 Project Contact Details 798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I-?3333 Project Manager 77778E#8E#8E#8E#: Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%
14、R Fax X#Y%R E-Mail V;ZOZ%R Address CR IHG Technical Services (IHG-TS) ! #%$#)C! #%$#)C! #%$#)C! #%$#)C Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address CR Architect ! Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C ? ? ? ? ? ? ? ?
15、? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 4 - ? 1.2 Organisational Structure of a Typical Project (Contd) 5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+-?43333 1.2.2 Project Contact Details 798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I-?3333 Local Design Institute !: Company Name NCOP!
16、Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C Structural Engineer +#)+#)+#)+#): Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C MEP Engineer ): Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V
17、;ZOZ%R Address C ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 5 - ? 1.2 Organisational Structure of a Typical Project (Contd) 5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+5#6)798&)(#*#+-?43333 1.2.2 Project Contact Details 798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I798EDCF)G)H#I-?3333 Interiors D
18、esigner /!/!/!/!: Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C Kitchen & Laundry Design )#C!)#C!)#C!)#C!: Company Name NCOP!Q%R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C Quantity Surveyor )C)C)C)C): Company Name NCOP!Q%
19、R Contact Person SCT)UR Telephone V2W%R Fax X#Y%R E-Mail V;ZOZ%R Address C R ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 6 - ? 1.3 Communication & Role of Project Manager ?#A?#A?#A?#A798E#:798E#:798E#:798E#: Main duties include r%sN%)#R 1. To work with the Owner and IHG-TS to develop the
20、Project Brief. jdrJ%!U#V;c,)%;1K2b;ce 2. To prepare and update the overall Project Master Programme (from Project Brief through to Final Completion). Updates shall clearly identify planned versus actual progress and, where progress is slipping, shall identify all actions necessary to recover any tim
21、e lost. The Project Manager has a clear obligation to communicate all actions to the parties responsible for following up. !%J#1K2Bmn#)%(_%Ga%bdc%e%f!l.#)!%#a%o%JCTOm%n!m%n#!W#)dl!dk132LMC!B2#)X)#mds)% 3. To establish an initial project budget with the Cost Consultant (Quantity Surveyor). Ctu(l!C!C.
22、2O!%1K2C!#% 4. To review with the Owner the need for, and make recommendations for, the appointment of consultants. jdr!2#)#4OtuJ? 5. Recommend, in conjunction with the Quantity Surveyor, a procurement strategy for the project. l)#)#?dW!132!#? 6. To lead the project, chair or attend all project meet
23、ings and to act at all times as the Project Manager. Specific responsibilities shall include: 1K2?L%M?%1K2%r?J?)#%132?N%)#R Issuing invitations and the meeting agenda to all attendees well in advance of the meeting date. %3 ?!?#8*C?$?O?%?&%J%K? Ensuring that the meeting agenda is clearly understood
24、by all parties (refer to Sample Meeting Agenda at Section 5.2). ?(#?)GM?*%K?(+?5.2,%3%.! Ensuring that all outstanding actions have been cleared prior to the meeting. ?(#?-Cs*/.84;u10CG? ?*/. Chairing the meeting. r? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 7 - ? 1.3 Communication & Ro
25、le of Project Manager (Contd) ?#A#798E#:?#A#798E#:?#A#798E#:?#A#798E#:-?43333 Issuing Meeting Notes (refer Sample Meeting Notes at Section 5.3) within 3 business days. ?2?3l%y*4?%ds(?5.3,%;s%) 7. To control the information flow between the Owner, consultants and contractors. 5Mj%r76OtuJ?8!:9;=/?BH%I
26、% 8. To ensure that the design consultants are co-ordinating the design during each design phase and work with the Owner to sign off and approve the design as prepared by the design consultants at each critical design stage (i.e. Concept, Scheme, Developed and Detailed). :(?a;%adtu?;#BA:CQaQld%j;r:?
27、a?DT(FE#?G?H76?76I?JJdk%l&d.1K?LJdM;Ga%tu1M?N4Ga&) 9. To assist the Owner and consultants in preparing all submissions in accordance with the state and local authorities requirements and obtaining approval to commence work on site. Co-ordinate with the Local Design Institute. A?O%j%rJtu;P?QR?SJ)C?T?
28、Us#?V%q!CXW&%?Y?Z?dil?A?C;GauJ?8)?9 13. To prepare regular progress reports for information, discussion and action required to keep the Owner aware of progress and to highlight major decisions to be made. The reports will include but not be restricted to:- h?i?4?jl?k?lg6?0%JCs!dkm%n?mnjdr?op%lm?q?k?
29、l?rs?4s.t?mu#(wv:xgysj.!R Planning Progress and Approval Status Uo%mn%J?Y?k?l Design Progress and Status a%m?qJ?z?l ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 8 - ? 1.3 Communication & Role of Project Manager (Contd) ?#A#798E#:?#A#798E#:?#A#798E#:?#A#798E#:-?43333 Programming Status (Pla
30、nned progress against actual progress) Bm%n?z?l(aoTOm?q. Procurement Status !?k?l Budget and Cost Status #%JCz?l Quality Assurance Matters (?|?1 General Progress Bm?qk?l Possible delays and non-performance will be highlighted in the project reports. Project acceleration of critical activities will b
31、e considered together with cost implications. Re-scheduling of work activities will be recommended to rectify the effects of delays and non-performances. :m7/s? ? ? ? ? ? ? ? ? ? ? ? ?- 9 - ? 2 Role of IHG Technical Services ? 2.1 Introduction ? InterContinental Hotels Group Technical Services is on
32、e of the many consultants involved in this project. IHG-TS comprises one architect and one engineer per project. Technical Services is responsible for collecting data from the various other departments within IHG, and providing it to the Owner and consultants so that they may design the hotel in acc
33、ordance with IHG standards. 7?7?/?:?1?/?/?/?s:?:?:X7/4?7?!?#$&% Information ( Project Stage )+*-,/.)+*-,/.)+*-,/.)+*-,/. 1. Brand Positioning Statement 0214354687 Project Brief 9:-?-A Project Brief 9:;-= 3. Recommended Consultants List B-C-DFEHG-I Project Brief 9:;-= 4. Facility Programme J8K-L8M ?
34、Area Requirement? N4PO-QSR ? Room Mix Requirement T-U8VFWXQSR ? Suite Requirement YSU8QSR ? F&B Requirement and Summary Z8-QSR8-7 ? Back of House Planning Criteria Flow Diagram 8_-L8MSQacbd Project Brief 9:;-= 5. M&E Requirement Summary eFfXQSR8-7 Project Brief 9:Su-J8i Scheme Design vSw-J8i 10. Ext
35、erior Signage Manual x-y8Su8-A Scheme Design vSw-J8i 11. IT Requirement Summary z48QSR8-7 Scheme Design vSw-J8i 12. Construction Handover Schedule KS|8S8SI Scheme Design vSw-J8i 13. Pre-Opening Checklist c-?S8lSm8n Scheme Design vSw-J8i ? ? ? ? ? ? ? ? ? ? ? ? ?s? ? ? ? ? ? ? ? ? ? ? ? ?- 10 - ? 2.2
36、 IHG-TS Deliverables (Contd) ? These documents will be handed over in a progressive manner as the design and construction moves forward. ? ?/?7? Typically, in the early stages of the project, IHG-TS will attend meetings on an as-needed basis. At these meetings IHG-TS will review and comment on the d
37、esign work, and issue more information to illustrate the next level of detail required. ?!7sP:g?7?F?/F#$!? ? In particular, IHG-TSs approval is required for the following : ?!?g? Selection of Architect, Interior Designer, Landscape Designer, Kitchen and Laundry Designer, Audio Visual/Communications/
38、IT Consultants. ?:-?/?-?8?/?c&/?/#$? Selection of Lifts, Door Locks, Hotel Operating Equipment (TVs, mini-bar, safes etc), Kitchen & Laundry Equipment, PABX system, IT hardware & software. ?a:aB?4?7a?s? ? ? ? ? ? ? ? ? ? ? ? ?- 11 - ? 2.3 IHG-TS Approvals Process (Contd) ? Guest room & corridor mock
39、-up construction and fit-out. ? Interior and Exterior Signage. ? Pre-Opening of Hotel. ? The approval of each stage of the design is required in writing from both Owner and IHG-TS. ?g? IHG-TSs signature of approval is required following the pre-opening inspection. Without this signature of approval,
40、 the hotel opening cannot be authorized. ?7? ?!? ?!s? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 12 - ? 3.0 Stages of a Typical Project ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 3.1 From Project Brief to Grand Opening ()*)+?,-?.?/0?1?23()*)+?,-?.
41、?/0?1?23()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23 PROJECT BRIEF c?/?4? CONCEPT DESIGN 5?6?/? SCHEME DESIGN ?7?/? DEVELOPED DESIGN 8?9?/? 60% CONTRACT DOCUMENTATION 60%:?; 100% CONTRACT DOCUMENTATION 100%:?; Design Phase ?& TENDERING ?=? Procurement Phase /? GRAND OPENING &? Operations Phase ?& Note: See
42、primary consultants stage deliverables (Section 4.4.2) for details. % ?4.4.2A4? B?C ? ? ? ? ? ? ? ?s? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 13 - ? 3.1 From Project Brief to Grand Opening (Contd) ()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?
43、23 Project Brief D4? : A comprehensive list of information which shall, as far as reasonable, define the requirements of the Owner and Operator. ?E?FG4:?gIH?J?#:?4? Concept Design 5?6?/? : An initial design which incorporates concepts and ideas. Single-line plans and variations of buildable schemes,
44、 indicating the relationships of all hotel components, entry and exit points, staircase and elevator locations, driveway circulation, ramps and loading bays. K?L5?66M?N?7?O?P?Q?R?S9?774?T?7?UWV?XY?a?Zg?T?7?_ba Scheme Design (or in PRC statutory terminology “Preliminary Design”) ?7?/?dc?efbgBh ?/? :
45、A further refinement of the concept selected by the Owner; presenting all floor plans, exterior elevations, building sections and exterior colour perspectives. ?i5?6?j?k?8?9lK?mZ7s?no?p? Developed Design (DD) (or in PRC statutory terminology Extended Preliminary Design) 8?9?/?dc?efbgBh q?/? : Based
46、on the approved schematic design documents, further detailed drawings and outline specifications describing all aspects of the hotels size and character, including architectural, structural and MEP. ?tuos? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- 14 - ? 3.1 From Proje
47、ct Brief to Grand Opening (Contd) ()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23()*)+?,-?.?/0?1?23 Tendering ?=? : The stage where tenderers are invited to submit quotations for a defined scope of work. ?|=?ig?v=?y Pre Opening ? : The stage when the hotel manager is appointed, pre-opening of
48、fice is established, staff recruited and trained operation equipment identified, sourced and purchased. Phased handover from contractor to Owner. ?b%?zk47G?G/? : When all areas are furnished with operating equipment and in trial operation. ?a%?x?ga?74?y Grand Opening &? : Fully furnished and equippe
49、d and in full operation with all major defects rectified. ?7?f?F?x?&?y 3.2 Schedule of Construction ?+?+?+?+? Owner shall complete each and every one of the following stages of the construction in accordance with InterContinental Hotels Group Standards and in compliance with the following time deadl
50、ines (time being of the essence): ?H?7?!?b?s:?BX?x?Fy (a) the Site mobilized and prepared, including the clearing of vegetation and existing structures, construction of hoarding, fences, signage, access roads, site storage areas and site offices; ?x?F?K?m?F?G?g?, ?ay (b) the substructure completed,
