1、FINANCE INTRODUCTION 2004 InterContinental Hotels & Resorts Brand Standards Page 6-1 FINANCE 6 FINANCE 6.1 INTRODUCTION ? PAGE 6-1 6.2 METHODS OF PAYMENT ? PAGE 6-1 6.3 DEPOSITS ? PAGE 6-2 6.4 CASH DISBURSEMENTS ? PAGE 6-2 6.5 CURRENCY EXCHANGE ? PAGE 6-3 6.6 GUEST BILLING ? PAGE 6-3 6.7 ACCOUNTS ?
2、PAGE 6-4 6.8 CONTRACTS ? PAGE 6-4 6.9 STATUTES AND LAW ? PAGE 6-5 6.1 INTRODUCTION This section is confined to dealing with Financial and Accounting standards that impact either the guest experience or the reputation of InterContinental Hotels & Resorts good name, either at large or in the local com
3、munity. The section is not concerned with financial processes and does not seek to determine any particular procedure for the Accounting function. 6.2 METHODS OF PAYMENT FN001 All InterContinental hotels will accept, at a minimum: cash, travellers cheques, cashiers cheques, cheques guaranteed by a r
4、ecognised guarantee card, and money orders. Other forms of payment are accepted at the discretion of each hotel. All InterContinental hotels will accept all the following credit cards/debit cards for any transaction, or any other credit card/debit card approved by InterContinental Hotels Group unles
5、s prohibited by specific regulations: American Express Diners Club JCB Mastercard Visa FINANCE DEPOSITS Page 6-2 2004 InterContinental Hotels & Resorts Brand Standards FINANCE FN002 Regional/local card payment schemes accepted by InterContinental Hotels Group are: Eurocard Europe Carte Blanche Weste
6、rn Europe only Switch/Solo UK only Saison Japan Discover North America only FN003 Bill back vouchers that have been issued by InterContinental Hotels Group approved travel agencies will be accepted by all hotels world-wide. This voucher type is merely a form of direct billing. For those bill back vo
7、uchers, an ARC/IATA/TACP number will be included in the reservation and then the hotels will bill the full (gross) amount, except in the Middle East. Commission will be paid to the travel agent on a monthly basis via TACP/ECS. 6.3 DEPOSITS FN004 InterContinental hotels may require guests to pay a no
8、n-refundable advance deposit, including tax, for reservations. Hotels requiring advance deposits will be identified as such in HOLIDEX Plus. FN005 Advance deposits may not exceed the room rate, including tax. They may be set for the entire stay, up to 99 nights, in HOLIDEX Plus. FN006 Certain option
9、al InterContinental Hotels Group rate programmes and promotions require advance payment to be taken. 6.4 CASH DISBURSEMENTS FN007 Where a hotel permits cash disbursements or payouts to hotel guests, and to meet the requirements of Instant Money, there must always be sufficient cash funds or float to
10、 meet guest needs. FINANCE CURRENCY EXCHANGE 2004 InterContinental Hotels & Resorts Brand Standards Page 6-3 FINANCE 6.5 CURRENCY EXCHANGE FN008 Currency exchange will be provided in all InterContinental hotels, save where a government agency is directly involved, or where it is prevented legally or
11、 practically by government restrictions. In all cases, hotels will ensure that rates for the hotels primary markets are updated daily and displayed at the front desk. Where hotels exchange travellers cheques at a different rate from the exchange rate for currency, this will also be displayed. Note:
12、Local legislation on currency exchange must be adhered to. 6.6 GUEST BILLING FN009 Hotels must enable guests to check their bills during their stay, and to check and agree the final bill before departure. FN010 Bills for conferences must be available at the end of the conference or within 24 hours.
13、FN011 All bills must show a breakdown of charged items that is clear, specific and easily interpreted by the guest. FN012 Replacement bills must be made available on request. FN013 Bills must be printed on good quality clean paper, with the hotel letterhead. FINANCE ACCOUNTS Page 6-4 2004 InterConti
14、nental Hotels & Resorts Brand Standards FINANCE 6.7 ACCOUNTS FN014 All charges, payments received and adjustments must be applied to folios within 24 hours of occurrence or receipt. FN015 The following accounts must be paid within 30 days of submission: All Operating an Management contract fees All
15、Franchise and License fees All Reimbursement and Systems costs All Priority Club Rewards fees All HOLIDEX Plus fees All Marketing assessment fees FN016 Travel Agency commission payments will be made in a timely manner, not exceeding 30 days. ? See also Reservations and booking channels on page 7-22
16、FN017 All staff will be paid on a regular cycle as advised in advance including gratuities as appropriate. 6.8 CONTRACTS FN018 All hotels will ensure that competitive bids are called for before the execution of a contract. FN019 Professionally drawn up contracts will exist and be drawn up between th
17、e hotel and guest/organiser for: Groups Meetings, conferences or banquets Local or international company business rates FN020 All meeting, conference or banqueting invoices must be priced and set out in accordance with the contract/function sheet. FINANCE STATUTES AND LAW 2004 InterContinental Hotel
18、s & Resorts Brand Standards Page 6-5 FINANCE 6.9 STATUTES AND LAW FN021 An InterContinental hotel will comply with all necessary legal and statutory: Rules and regulations National, local or municipal codes National laws Legal instruments Reports, reviews or returns Archival or storage requirements
19、FN022 All nationally or locally required tax returns or levies will be promptly paid. These include, but are not necessarily limited to, the following: Tax returns VAT/sales taxes Corporation/profits taxes Payroll taxes Social Security taxes Property taxes FINANCE STATUTES AND LAW Page 6-6 2004 InterContinental Hotels & Resorts Brand Standards FINANCE
