1、 April 2004 InterContinental Hotels & Resorts InterContinental Hotels & Resorts Brand Standards Audit Document Instructions April 2004 InterContinental Hotels & Resorts InterContinental Hotels & ResortsInstructions for the AuditThe purpose of this document is to provide a summary of compliance and n
2、on compliance against theInterContinental Hotels & Resorts Brand Standards and enable the production of both an action plan and futurebudget.Phase One:General Manager together with the Hotel Executive Team carry out an audit against the brandstandards.IMPORTANTEnsure your macro security is set to ME
3、DIUM. To do this, go to the Tools manu, click Macro and then Security. Select MEDIUM, then press OK.Step 1 - Select World (A4) button if printing to A4 (210 x 297mm) paper OR select US (Letter) button if printing to Letter (8.5 x 11in) paper.POINT AND CLICK ON THE APPROPRIATE PAPER SIZE NOWStep 2 -
4、Save the Excel file by going to the File Menu and clicking Save As. Give the file a meaningful name.Step 3 -Select the Audit Document from tabs at the bottom of the Excel screen (grey bar). If only an instructions sheet is visible then you have not yet selectedyour paper size.Step 4 - Print the Audi
5、t Document (approx 80 pages).Step 5 - Distribute each section of the printed copy to the relevant manager.Step 6 - Complete all sections (numbered 3-10) referring to the standards manual for specific standard descriptions. Step 7 - On completion of the audit, the findings should be entered into the
6、corresponding sections of the Audit Document in Excel. The summary sheet willautomatically calculate totals and compliance percentages.Step 8 - When completing the Audit Document in Excel, numeric 1 should be used against each standard placed EITHER in the compliant box or non-compliantbox, do not e
7、nter in both. No other numeric figures should be input into the spreadsheet as this will cause miscalculations on the summary page.Step 9 - Where a 1 is entered in the non compliant field, the Manager should make a selection from the Actions i.e. A, B, C or D and enter a 1 in the relevant box,see ph
8、ase two below for a description of actions A-D. The 1 in the non compliant field will remain red until 1 is entered in either A,B,C or D.Step 10 - Fields that can be edited will be blank and all other fields within the Audit Document are locked.Step 11 - When the Audit is complete the summary page w
9、ill show totals and compliance percentages.Step 12 -Save the Excel file regularly when inputting the results of the audit.Phase Two:General Manager and Hotel Executive Team complete the Action Plan with specific actions anddeadlines.A - Action in 2004Where action is to be taken this year enter 1 ben
10、eath A and the relevant Manager should write what action is to be taken and the deadline date, on theAction Plan.B - Budget in 2005Where a 1 is entered under B, the Manager should obtain an estimate of cost and enter the action steps, cost and deadline on the Action Plan.C - Subject to refurbWhere t
11、he reason for non compliance is entered under C, enter action to be taken or scheduled refurb dates if applicable on the Action Plan.D - Unable to complyWhere you indicate D, please provide an explanation on the Action Plan.Completing Action PlanTo save time completing the Action Plan in Excel use p
12、re-defined shortcuts (see below) to copy the standard number and description from the AuditDocument onto the relevant department Action Plan. After typing a 1 beneath non-compliant and a 1 beneath the relevant action A,B,C,D. Press Ctrl A(Ctrl key held down and the letter A. key pressed) (Ctrl A) -
13、this copies the Standard number & description onto the relevant Action Plan. You can nowcomplete the action to be taken and deadline (or leave for later discussion with GM). To return to the place you were working in the Audit Document pressCtrl R (Ctrl key held down and the letter R pressed).Final ActionGeneral Manager to discuss the Action Plan with RGM/DOO or as directed for the Region.World (A4)US (Letter)
