1、 SHANGRI-LA HOTEL, STANDARD OPERATION PROCEDUREDEPARTMENT:HOUSEKEEPINGJOB TITLE: 领班 Guest service team leader TASK NO: PA 004TASK: Inspection of restroom检查卫生间EQUIPMENT REQUIRED: Pen, inspection log book笔/检查本WHAT TO DOHOW TO DOWHY5.Urinal area-Check both inside and outerMark sure that the guests feel
2、小便池区域 portions of the urinal, Payour restroom is clean and particular attention to the innerhygienic while using the urinals, rim, ensure that it is withoutthis shows our respect and care yellow stains.for our guests by providing high检查两边特别注意内外侧保证没有尿迹standards of cleanliness and care另客人感到卫生干净-Check
3、if the flush system isfor their health. working properly.检查冲水系统是否工作正常-Walls behind and floor around and underneath: Dry, without water marks, hairs and urine stains.墙，地面干燥没有水迹，头发，尿迹6.Check the air-Check if the air is fresh.检查空调检查空气是否流通7.Check the flowers-Check if the condition ofBy making sure to ma
4、intain the检查鲜花 the flowers is presentable.flowers always in good condition检查鲜花是否象样we show our sincerity in our-Check if the leaves are withoutefforts to please our guests. soil and dusts.保证随时处于良好的状态领客检查叶子是否掉下人满意-Check if the pots without stains and are presentable.检查花盆是否象样没有污渍PREPARED BY:EHAPPROVED BY: DESIGNATIONSIGNATURE/DATEDESIGNATIONSIGNATURE/DATEPage 5 of 5
