1、Service Delivery stage - Monitoring & Control phaseMonitor and Control the Project Management Processes Implement project management processesManage the Integrated Project Plan Monitor, maintain, and update the IPPMonitor and Control the Delivery Org Mgmt Processes Implement RA management processesM
2、onitoring and ControlMonitor and Control the ProjectManagement ProcessesMonitor and Control the Delivery Org. Mgmt ProcessesManage the Integrated ProjectPlanWDW“MAKING SURE IT HAPPENS!”The voice of experienceOf the Seven Keys, the one most commonly in trouble is “Work And Schedule Are Predicted”The
3、cause of this symptom is a problem with “Stakeholders Are Committed”The average time to take effective action to improve the health of any key was a month and a halfBut.Then consider that.IPP Management ProcessProgressReport- Month #ActionsEvents that occurredIntegrated Project PlanlService delivery
4、-lStakeholders are committed-lBusiness Benefits are Realized-lWork and Schedule are predictable-lTeam is High Performing-lScope is Realistic and Managed-lRisks are Mitigated-lDelivery Organization Benefits are RealizedManage Integrated Project PlanWork & ScheduleBusiness BenefitsStakeholdersDelivery
5、 Org. BenefitsScopeTeamRisksContinuous ProcessProgress ReportingProgress Reporting High level: Head Up Display (HUD) (DWI in action) Essential detail: progress to plan (Work & Schedule) Essential detail: progress to budget (Del. Org. Benefit)HUD (or Traffic Light reporting)RED: serious concerns (thr
6、eat to project success), urgent corrective action required, ongoing monitoring, escalate to management.YELLOW: situation is not satisfactory, requires more attention / corrective actions, more frequent monitoring.GREEN: position is satisfactory at the moment, continue to monitor in the normal way.HU
7、D - High Level status reportingAnd for dealing with the detail. Measures for every key KISS SMART Verifiable - with numbers or yes / no Graphic and visible - every progress report Linked to objectives / milestones Based on accessible data Agreed with clientPerformance Measures - principlesPerformanc
8、e Measures - examplesTeamAll team members (100%) have necessary skills and training (GREEN)(GREEN)Enough team members (80%+) have necessary skills and training (YELLOW)(YELLOW)Too few team members have necessary skills and training (80%) (RED)(RED)StakeholdersClient managers are in attendance at 90%
9、+ of mgt. meetings (GREEN)(GREEN)Client managers are in attendance at 75-89% of mgt. meetings (YELLOW)(YELLOW)Client managers are in attendance at 75% of mgt. meetings (RED)(RED)For example.Status:Commentary: One change request in this period, no impact on project scope. Satisfactorily actioned within 3 days.Action: Continue weekly status review meetings with client + informal management of client expectations.
