1、服务意识 Introduce objective 服务意识 服务意识 Ask question: who is our customers, then list answers on the whiteboard 服务意识 服务意识 Introduce , then ask question :”What is guests expectation” 服务意识 Introduction 服务意识 服务意识 Introduction 服务意识 服务意识 1.Introduction 2. Divided into 4 groups and discuss, then explain 6 item
2、s 服务意识 服务意识 结合酒店实际情况举例说明 服务意识 服务意识 Practice :let 4 groups list keys according to the above requirements 服务意识 服务意识 写出你的优质顾客服务标准 服务意识 服务意识 Q: I want you do me a fivour , will you ? Q2 : Do you know how many resvn. Do we have today ? Q3: How to open this bottle Q4:do you like busy work? Q5: He got promotion .
