1、编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第31页 共31页“As-Is现状” Analysis Questionnaire分析调查问卷访谈地点 / 部门Site / Unit Visited :Date日期 :访谈人员Interviewer :被访谈人员Interviewee :Sample例子Team Leader 人数？1. 请描述信息技术部门的组织结构Please describe the IT organization structure ( Organisation Chart with leaders name and headcount带有领导姓名和具体
2、工作人员人数的组织结构图)?2. Please discuss the roles and responsibility of each position according to the organisation chart.请描述组织结构图中人员的角色或职位以及相应的职责。Position角色或职位Roles & Responsibility相应职责What is the turn-over rate annually?年人员流失率是多少？o Less than少于5%o 5% - 10%o 20% - 30%o Higher更高Reason for leaving流失原因: ：3. Wh
3、at level of the turn-over rate annually, less than 5%, 10%, 20%, 30% or higher? What are the main reason for IT personnel staying or leaving?o 5%o 10%o 20%o 30%o HigherReason: 4. Who defines business requirements for the IT department? How about the detail level? How are business requirements commun
4、icated to IT department?5.6. What are the major tasks and services does the IT organization provide?信息技术部门的主要任务或主要提供的服务是什么？ Any service or support provided to other entities对?公司外的其它任何实体提供服务吗？IT Team信息技术组Major Tasks and Services主要任务和服务Service Receiver服务接受方7. 请描述信息技术部门和其它用户部门之间关于业务需求/变革需求/应用程序支持和反馈信息等
5、等的沟通渠道。请描述目前信息技术部门和其它用户部门之间的协作关系。有否签定过服务协议？Please describe the communication channels between IT organization and other user departments in terms of business needs, change request, application support and feedback channel. How do you describe the current relationship of IT organization with user dep
6、artments? Is there a service agreement? 最低Lowest 最高HighestService agreement服务协议Communication Channel沟通渠道Satisfaction level满意程度Business needs业务需求 Change request变革需求 Application support应用程序支持 Feedback channel信息反馈 How often do you meet with user departments to define / refine their requirements? How of
7、ten are business requirements changed?FrequencyMeet with User DepartmentBusiness Requirements ChangedDailyWeeklyMonthlyYearlyMixedNever8. From the view of IT personnel, how do you evaluate the current IT services?作为一个信息技术部门的工作人员，您如何评价目前的信息技术服务？ Unresponsive迟钝型Reactive反应型Co-operative合作型Proactive主动型Co
8、mprehensive理想型 Service levels not defined未定义服务水平 Little or no service activity at customer / user site在用户处有少量或没有服务 Responsibility questioned for every problem对每个问题的出现没有清楚的职责划分 Service levels defined but quality varies in practice服务水平有所定义，但是质量各异 Service provided from staff pool with limited continuit
9、y员工单兵作战，服务持续性有限 Help Desk exists具有帮助服务台 Ownership accepted for limited, defined set of problems有限的，预定义好的一些问题有职责划分 On site visits only in emergencies只在紧急情况时下现场 IT sets service standards信息技术部门规定服务标准 Service levels defined and measured服务水平有所定义，并可以进行评估 Single points of contact provided with good continu
10、ity个别的服务联系具有较好的持续性 Ownership accepted for most problems大多数问题具有职责划分 On site visits only by customer/user request只在用户提出请求时下现场 Joint setting of service standards与用户联合制定服务标准 Service levels defined, measured and tracked to show trends服务水平有所定义，可进行评估并可进行跟踪分析 Distributed help centre分布式服务中心 Technical support
11、 integrated with business area集成了业务领域的技术支持 Regular on site visits by technical personnel技术人员定期下现场 Quick response to customer /user queries针对用户需求的快速反应 Programs for continuous improvement of service levels具有一系列程序以保障服务水平的持续增长 Remote diagnostic capabilities远程诊断能力 Aggressive search for problem resolution
12、, regardless of fault无论有否错误，都主动进行问题解决方案的研究 Multi-functional service team established建立多功能服务组 Help Desk and user training incorporated into overall service plan在总体服务计划中并入帮助服务台和用户培训9. How do you contribute your idea? Is it easy to communicate with others?10. How does IT department select hardware and
13、software vendors?信息技术部门如何选择软硬件供应商？ Does the corporate/local IT strategy provide any guideline on this?全公司或本地信息技术部门的战略是否为此提供一些指导方针？ 11. Who are the major hardware / software vendors in relation? 目前的软硬件供应商有哪些？ How do you describe the relationship with them? 与他们的关系如何？Are there any service agreements?有否
14、签定服务协议？Vendors供应商Relationship相互关系Service agreement服务协议12. Please describe the process of IT budget release/ control/ approval (incl. related personnel, budget classification such as project development, operations and training). 请描述信息技术部门预算的提请、控制和批准的流程(包括与之有关的人员信息，预算的分类，例如，项目开发、运作和培训等)。 And what are
15、 the concerns or factors when requesting and getting the annual IT budget approved?在信息技术部门年预算的提请和批准过程中，将考虑什么样的因素？已经提供现状流程图，本题可不用回答。Sample例子13. Who initiate and own the global / local IT projects?谁发起并拥有全球型，区域型和本地型信息技术项目？IT Projects信息技术项目Business Impact业务的影响IT impact信息技术的影响Initiator发起者Owner所有者Current
16、Status目前的状态Global全球型Regional区域型Local本地型14. Whats the impact (whats the foreseeable impact) of the mergence with Chrysler to the current IT organization and strategy?戴姆勒和克莱斯勒合并之后对目前的信息技术部门的组织和战略有着什么样的影响(可预见性的影响)？15. What is the main existing issue(s) about the IT organization and its effectiveness? 目
17、前，在信息技术部门的组织和工作效率方面有着什么样的主要问题？From the view of an IT personnel, regarding the performance of IT organisation:作为一个信息技术部门的员工，对于目前信息技术部门组织的绩效：Whats the one “area” do you satisfy most?您最满意的是哪一点？Whats the one “area” do you want to improve or change immediately?您认为应该立即提高或变革的是哪一点？How do you contribute your
18、 idea? Is it easy to communicate with others?您如何提供您的意见？与其它同事交流方便吗？What is the on-going and planned IT strategy for global, regional and local? 有哪些正在进行或已列入计划的全球型，区域型和本地型信息技术战略？How is the direction set for IT within the company in terms of investment levels, technology directions and project prioritiz
19、ation.从投资水平，技术方向和项目优先级的角度来考虑，在公司内部是如何为信息技术的发展制定方向的呢？Strategy/Initiative/Project战略/发起/项目(e.g. Well-kom, Star Network, IT concept)(例如，Well-kom, Star Network, IT concept)Key Objective关键目标Investment投资 ($)Coverage范围Owner所有者Global:全球型Regional:区域型Local:本地型Who defines business requirements for the IT organi
20、zation and how are these communicated to IT organization? 谁为信息技术部门确定业务需求？这些需求是如何与信息技术部门沟通交流的？How often do you meet with user departments to define / refine their requirements? 信息技术部门多长时间与用户部门会谈以确定或重新确定他们的需求？16. What is the current IT strategy/guideline for global, regional and local? Who are the ini
21、tiatives and owners?Strategy/GuidelineInitiativesOwnersGlobalRegionalLocal17. How is the direction set for IT within the company in terms of investment levels, technology directions and project prioritization.Investment ($)CoverageKey ObjectivesWellkomStarnetworkIT conceptHow do these business requi
22、rements be incorporated into or fit into the local/regional/global IT strategy or direction?这些业务需求是如何被并入全球型，区域型和本地型信息技术战略或发展方向的？Who defines business requirements for the IT organization and how are these communicated to IT organization? How do these business requirements be incorporated into or fit
23、into the local/regional/global IT strategy or direction?18. What influence does IT organization have on defining the business requirements and direction? 信息技术部门在定义业务需求和发展方向时有着什么样的影响？Who initiate the change? 谁发起的这些变革？Will you consider the local/regional/global IT strategy is mostly business-driven or
24、 IT-driven?您觉得全球型，区域型和本地型的信息技术战略是业务驱动型还是信息技术驱动型？IT influence:信息技术部门的影响： Change Initiator:变革发起者： Global全球型Regional区域型Local本地型Business-driven业务驱动IT-driven信息技术驱动19. Hows the IT overall view for the past three years?在过去的三年中，信息技术部门的综合情况如何？IT Budget信息技术部门的预算IT actual cost信息技术部门的实际成本IT Head Count信息技术部门人数Tu
25、rnover Rate人员流失率Major investment area主要投资点20001997200119982002199920. How many applications are there in the entity? 公司中有多少种应用程序？Please specify the application name, application type (customised/packaged/developed), function supported, system required.请具体列出应用程序的名字，类型(用户型/封装型/开发型)，支持的功能以及系统要求。Applica
26、tion应用程序Version版本Type类型Function支持功能System系统要求21. Are the existing applications integrated? ? 目前的应用程序均已被集成化了吗？若不是，程序之间采用了什么样的接口？(例如，批处理，文件传输，手工)If not, what kinds of interface are adopted (e.g. batch, file transfer, manual)? 是YES NO否 Batch批处理 File Transfer文件传输 Manual手工 Mixed 混合型 (separate percentage?
27、各自的百分比？_ _ _)22. Have the users strongly requested for an integrated and real-time applications?用户是否极力要求拥有集成化和实时的应用程序？ YES是 NO否23. Any existing application has Y2K problem? Has they addressed yet?在目前使用的应用程序中，有Y2K问题吗？若有，是否均已被解决？Applications应用程序Y2K problem 问题 (Yes or No是或否)Addressed 解决 (Yes or No是或否)2
28、4. What is the procedure for the application purchasing or developing? 应用程序的购买或开发的程序是怎样的？Who would be the initiator, approver, etc谁是发起者和决策者？(信息技术部门？还是用户部门？) 谁是拥有者？ Who is the initiative of the action, IT department or user department? Who is the owner of the application?Decision Maker决策者User Departm
29、ent用户部门IT Department信息技术部门25. What is the status of applications updates, fixes, etc.? 应用程序的状态是什么？(升级？安装？等等) How is this process handled?这一过程是怎样被处理的？26. Do you foresee the current applications/systems will be able to sustain the growth of business transaction volumes in the region in the coming 5 ye
30、ars? 您认为现有的应用程序/系统可以满足近5年业务量增长的需求吗？If not, by when do you think will these applications/systems be fully overloaded?若不能，您认为什么时候这些应用程序/系统将会彻底超负荷运转？Applications/Systems应用程序/系统Current Capacity目前容量Overloaded Now ?超负荷运转0399004015026037Yes 是 No否是 否Yes No是 否Yes No是 否Yes No27. Do you use enabling technologi
31、es like EDI, imaging, workflow, the Internet, etc.? 一些开放技术，例如EDI, imaging, workflow, Internet等等已经被采用了吗？What are your plans for the future use of these technologies?是否有关于使用这些技术的未来计划？Enabling Tech.开放技术Current Usage目前使用情况Future Plan未来计划EDIImagingWorkflowInternetOthers其它28. How do you evaluate the syste
32、ms and applications ability to meet the needs of business? Do you get any regular formal reporting?从满足业务需求的角度考虑，您如何评价目前的系统和应用程序？是否有定期的正式报告？i. Duality二元性ii. Service服务iii. Availability / reliability实用性/可靠性iv. Change request activity / backlogs变革需求/代办事项Overall satisfaction总体满意程度29. How do you rate the
33、resistance of users to accept application/system changes? 您如何评价用户对接受应用程序/系统变革的阻力？(1 for the least最弱, 5 for the most最强)Applications/Systems应用程序/系统Rate评价Comment注释 30. What is (are) the major business requirement type, online transaction, batch, collaboration, integration, knowledge management, etc., f
34、rom user departments? 用户部门提出了哪些主要的业务需求，在线处理，批处理，协作，集成，知识管理等等？Does current IT infrastructure support these requirements? 目前信息技术部门的基础设施可以满足这些需求吗？If yes, what kind of technologies are applied?若是，采用了哪些技术？Business Requirement业务需求User Department用户部门IT Support?信息技术支持Technology技术(Mainframe, Client/Sever, Ne
35、t-Centric, Standalone)Online transaction在线处理Batch批处理Collaboration协作Integration集成Knowledge Management知识管理31. How about the total transaction volume per month? 每月的总处理量是多少？Please specify by user department.请具体指出用户部门。User Department用户部门0603/9903025/9903014/99031203/98031102/98031001/9803Transaction volu
36、me处理量Average data volume /transaction 平均数据量/处理32. Please describe the concentricity of the entity. How many locations are the departments distributed? How is the average distance among them (100m, 200m, 500m, 1km, or more)? Are they connected by network now?请描述公司的地理集中性。多少个部门分布在多少地点？它们之间的平均距离是多少(100m
37、, 200m, 500m, 1km, 或更远)？它们之间已经拥有网络连接了吗？33. Please draw the existing network diagram with network capacity, network protocol, network topology, specification of network components, server capacity, server configuration, database information, etc.请画出现有的网络图。包括，网络容量，网络拓扑结构，网络协议，网络具体构件，服务器容量，服务器设置，数据库等信息
38、。34. Does the local architecture support external communication? If yes, who is the service provider for the connectivity? What kind of service is used (Frame Relay, VSAT, DDN, X.25, ISDN, PSTN or others)?本地网络是否支持外部通讯？若是， 谁是服务提供商？采用了哪种服务？(Frame Relay, VSAT, DDN, X.25, ISDN, PSTN,其它)35. Which busines
39、s functions can be supported either via local network or external network? Please describe the network status & capacity.哪些功能即可由本地网也可由外部网支持？请描述网络状态和容量。Function功能Local Network本地网External Network外部网36. Are there any statistical report to network traffic? Where are the major bottlenecks? Please provide
40、 detail information if yes.是否有网络通信的统计报告？主要的瓶颈是什么？请提供详细的信息。Network Traffic Report :网络通信报告： Bottlenecks :瓶颈： 37. How is the capacity plan? Who will perform the sizing to network and system to meet the growth of the business requirement?网络容量计划是怎样的？谁将会为满足业务需求的增长而对网络和系统进行评估？38. Are there any redundant pl
41、an? Please describe if yes.是否有冗余计划？39. Are there any administration tools for network and system administration?是否有网络和系统的管理工具？Administration Tools管理工具Network systems网络系统40. What is the current security solution? Any existing issue discovered?目前的安全问题是如何解决的？是否存在问题？41. How is the data stored, centralis
42、ed or distributed? 数据是如何被存储，集中和分发的？采用的是什么样的流程？What kind of procedure s are followed?Data Category数据分类Stored Type存储类型Storage Length存储长度Storage Media存储介质Storage Site存储地点Decision Maker决策者User Department用户部门IT Department信息技术部门42. Which mechanism is used to provide access of the data and keep the consistence? Any tool is used for this purpose?如何提供数据访问以及保证数据的一致性？Tools工具Data Access数据访问Data C
