1、香港中旅国际投资中央平台人力资源项目Staff Communication Officer职位识别信息职位名称Staff Communication Officer所属部门Contact Center职位编号CCSZ0020所在城市SZ工作地点Contact Center出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Manager, Resource Management汇报职位直接下级职位人员管理权限薪酬无建议权 决定权直接下级人数绩效无 建议权 决定权直接管辖团队配备无 建议权 决定权业务指导职位Sr. VP, Contact Center; Ge
2、neral Managers of other departments对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向social work or psychology工作经验 1 year working experience or above in service industries with leadership role 行业经验培训经历管理技能专业技能 staff communication通用技能 Communication职位目的与职责职位目的（存在的理由，限制和目标）To build up good relationship of sta
3、ff to support efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)Operational level To work on different initiative, such as Employee Happiness Survey, Team Success celebration gathering, Monthly bir
4、thday functions, sport activities, Team Building and recreation functions in order to minimize the staff attrition rate and heighten staff morale To build up good relationship and take up the role as informal leader To administer for the staff bulletin board and responsible for the managing of staff
5、 recreational activities To act as the communication bridge and assist staff to channel grievance directly to senior management team To assist in conducting pre-exit interview and understand and feedback the reason for attrition To conduct individual counseling session for any employee issues. To collect employee opinions and dissatisfaction through informal channels To represent company to extend caring to staff and his family for any good or unfortunate eventsAll KPIs for staff communication Internal customer satisfaction External customer satisfaction Staff attrition 内部文档，注意保密第2页，共2页
