1、8:008:308:408:459:009:1510:0013:0014:4015:0016:0017:0018:00GSM signature:Date: GSM checklist Morning Shift (8:00-18:00)Handover with Night Shift GSMRead GSM logbook, hotel event, group and top VIP arrivalCheck GSM email, print out Callender, go through the callender with checklistRead shift F3 in op
2、era, make sure all arrival rooms assigned in perfect conditionRead shift F3 in opera, make sure all arrival rooms assigned in perfect conditionFamiliar VIP arrival today and ensure room assignment according guests requestFamiliar operation status today, Group arriving, FIT guest, Group departure, VI
3、P departureGSO, Concierge and Lobby site inspectionEnsure in receving Room Discrepancy Report and check the discrepancy accordinglyEnsure in receving Room Discrepancy Report and check the discrepancy accordinglyPersonally check show room and prepare amenity Personally check show room and prepare ame
4、nity Print out TSA report from outlook briefing with morning shiftCount FO bank, get due back from finance and ensure we have enough changeFollow up GSM trace and solve themCheck VIP arrival rooms, including amenity, facilities etc.GSM must be in lobby area to ensure smooth C/O operation between 11:
5、00 - 14:00Read shift F3 in opera, make sure all arrival rooms assigned in perfect conditionBrieving to Afternoon shiftBrieving to Afternoon shiftEnsure in receiving HSKP Discrepancy Report and check the discrepancy accordinglyEnsure in receiving HSKP Discrepancy Report and check the discrepancy acco
6、rdinglyRead shift F3 in opera, make sure all arrival rooms assigned in perfect conditionRead shift F3 in opera, make sure all arrival rooms assigned in perfect conditionPrint out D140 rebate, check FDAs rebate accordingly, file D140 and hand over all rebate to night shiftArrange welcome fruit for ar
7、rival Ctrip reservationsSpot check 5 RC Briefing with DORRecord GSM Log today and put in Guestware.Ensure First Aid kit are refurbishHandover with PM shift GSMGSM signature:GSM Afternoon shift Checklist (18:00-23:30)18:00Hand over with GSM morning shiftCheck GSM email and print out out look callende
8、r, work through it with checklistRead shift F3 housekeeping status, make sure all arrivals room assignment in perfect conditionCount FO bank and make sure we have enough change.Familiar all VIP in house and arrival today19:00Lobby duty, meet and greet guestsFront desk operation moniterMake sure all
9、due out rooms are cleaned21:00Ensure receiving Room discrepancy report from HSKP and check it accordinglyCheck room block for next day, room assignment for VIP arrival next day.Key test and email the record to DOR cc to AFOMMoniter FD high balance check and sign the report.22:00Check all the rebate
10、form from FDA according to D140 rebate.Spot check 5 RC Print out D140 rebate and check FDAs rebate accordingly, filed D140, rebate drop to financePrint out D140 rebate and check FDAs rebate accordingly, filed D140, rebate drop to financeEnsure all GSM Log record and put into Guest Ware23:00Hand over
11、 with GSM night shiftGSM Signature:GSM Signature:Date:Date:GSM Afternoon shift Checklist (18:00-23:30)Check GSM email and print out out look callender, work through it with checklistRead shift F3 housekeeping status, make sure all arrivals room assignment in perfect conditionEnsure receiving Room di
12、screpancy report from HSKP and check it accordinglySpot check 5 RC Print out D140 rebate and check FDAs rebate accordingly, filed D140, rebate drop to financePrint out D140 rebate and check FDAs rebate accordingly, filed D140, rebate drop to financeGSM Nightshift ChecklistHand Over with GSM afternoo
13、n shiftRead GSM email and print out outlook calendar and work through with checklistRead Shift F3 ensure all arrivals room assignment in perfect condition.Confirm with IRD about breakfast take away info and inform FDA prepare the bill advanceConfirm with concierge about early drop off info and infor
14、m FDA prepare the bill advanceprint out report:P106P106Print out rate check report and check it accordingly, any discrepancy neeed to mark with reasonA142A142A198A198PMS group in house with ratePMS group in house with rateA138 UpgradeA138 UpgradeFile GSS report and email to GSS centerEnsure all PM r
15、ooms checked out with balance 0Print D140 rebate and check FDAs rebate before night audit accordingly, drop to FinanceCheck all complimentory room with report A164a, ensure all rooms have reason and attach coupon with Finance reportCheck all complimentory room with report A164a, ensure all rooms hav
16、e reason and attach coupon with Finance reportEnsure 9049 balance is 0 Ensure 9049 balance is 0 File Enrollment Summary from operaNight AuditNight AuditMake Sure every single computer of FO was rebooted Make Sure every single computer of FO was rebooted Lobby PatrolEmail TSA report to TSA centerClea
17、n PM 9020 Tianzhiya and city ledger, then check in new 9020 Ensure all PM rooms checked in as below:900190019020902090499049950095009501950195029502951895189600960095049504950595059506950695079507951195119512951295139513951495149515951595169516Ensure all GSM Log record and input in Guestware and run
18、 out Incident Detail Report Ensure Arrival today room assignment in perfect statusUpsell room block and leave alerts for potential upsell guest, email to Michelle TsouReview billing of VIP departuresCheck all FDA rebate form, filed the D140 rebate formRead GSM Trace today and solve them if possible5
19、:455:45Open Gym and turn on lights, music and machines.Open Gym and turn on lights, music and machines.Email GSM Log to excom and CC to all leaders, File GSM log in Public drivePrepare reports for ExcomEnsure breakfast buffet is running6:30Spot check 5 RC Ensure Lobby music turned on in highest soun
20、dPrepare Briefing documents for morning shiftMorning shift Briefing23:00-3:003:30-5:40Prepare amenity form according to the report as below:B108 VIP only B108 market code by packageR126, features J4, J5C102 Guests BirthdayB172 Member arrivalIn house guest Villa and Long stay guestGSM trace8:00 Hand
21、Over with AM shift GSMGSM Signature:GSM Signature:Date: Date: Print out rate check report and check it accordingly, any discrepancy neeed to mark with reasonA138 UpgradeA138 UpgradeCheck all complimentory room with report A164a, ensure all rooms have reason and attach coupon with Finance reportCheck all complimentory room with report A164a, ensure all rooms have reason and attach coupon with Finance report950395039508950895179517走在路上
