1、酒酒店店各各部部门门、各各岗岗位位名名称称英英汉汉对对照照来自富酒店论坛(http:/ ) 海 量酒店经营资料下载董事总经理Managing Director总经理General Manager副总经理驻店经理Resident Manager总经理行政助理Executive Asistant总经理秘书Executive SecretaryManager总经理室Executive Office机要秘书Secretary接待文员Clerk人力资源开发部Human Resources人事部Personel DepartmentDivision培训部Training Department督导部Qual
2、ity lnspection Department计财部Finance财务部Accounting Department 成本部Cost-control采购部Purchasing DepartmentDepartment电脑部E.D.P.市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部ReservationDepartment客务部Rooms Division前厅部Front Office Department管家部HousekeepingRooms DivisionDepartm
3、ent餐饮部Food &Beverage康乐部Recreation and EnrertainmentDepartmentDepartment工程部Engineering保安部Security DepartmentDepartment行政部Rear-Service商场部Shopping ArcadeDepartment人力资源开发总Director of Human人事部经理Personnel Manager监Resources培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer
4、财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager总出纳Chief Cashier市场营销总监Direcror of Sales and销售部经理Director of SalesMarketing宴会销售部经理Banquet Sales Offices销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer客务总监Rooms
5、Division前厅部经理Front Office ManagerDirector前厅部副经理Asst Front Office 大堂副理Assistant ManagerMlanager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist车队主管Chief Driver出租车订车员 Taxi Service Clerk行政管家Executive行政副管家Assistant Executive HousekeeperHousekeepet办公室文员Ordet Taker客房高级主管 Sen
6、ior Supervisor楼层主管Floor Supervisor楼层领班Floor Caprain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F& B Director餐饮部经理F & B Manager西餐厅经理Western Restaurant中餐厅经理Chinese Restaurant ManagerManager咖啡厅经理Coffee Restaurant餐饮部秘书F & B SecretaryManager领班Caprain迎宾员Hostess服务员Waiter , waitrss传菜Bus Boy ,Bus Girl 行政总厨Exe
7、cutive chef中厨师长Sous Chef (Chinese Kitchen)西厨师长Sous Chef西饼主管(Western Kitchen)工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理 Asst. Security Manager保安部主任Security Officer保安员Securiry Guard商场部经理Shop Manager商场营业员Shop Assistant前前厅厅部部常常用用术术语语英英汉汉对对照照相邻房adjoining room预
8、付定金advanced deposit多功能清洁剂all-purpose cleaner抵达时间arrival time 平均房价average room rate空调air conditioner烟灰缸ash tray浴缸barh rub 脚巾bath mat 浴袍barh robe卫生间bath room洗脸盆basin预订提前期booking lead time 床头板bed board床褥bed pad床架bedstead床罩bedspread床头柜bed-side table行李员bell boy红茶black tea毛毯blanket小册子brochure灯泡bulb商务中心bus
9、iness cenrer取消预订cancellation地毯carpet晕车car sickness收银员cashier入住登记check-in结帐离店check-out清洁桶cleaning bucket衣帽间cloak room衣架clothes hangers梳子comb确认类预订confirmed reservation交叉培训cross-training投诉complain商务房价commercial rare连通房commecting room票证coupon留房截止日期 cut-off date非全天用房day use国内直拨电话 DDD ( Domestic Direct Di
10、al )离店时间departure time 餐厅dining room请勿打扰DND (Do Not Disturb)双开率double occupancy双人房double room两张双人床的房间double-double room豪华套房deluxe suite双锁房double locked（DL）台灯desk lamp行政(商务)楼层executive floor鸭绒被eiderdown不褪色的fadeless散客FIT前厅部Front Office总台front Desk房间客满full house团队group保证类预订guaranteed reservation客史档案gue
11、st history record吹风机hair dryer手绢handkerchief赊帐限额house credit limit酒店内部用房house use国际直拨电话 IDD (International Direct Dial)熨斗iron熨衣板ironing board茉莉茶花jasmine tea 工作说明书job description灯罩lamp shade洗衣服务laundry service逾时离店late check-out大堂lobby工作日记log book休息室lounge客房清扫工作车maid s cart请速打扫房MUR ( make up room )团队帐
12、单masrer folio留言message拖把mop床垫mattress夜间稽核night audit没有预先取消又no show预期抵店的订房住客房occupied待维修房out of Order超额预订over-looking包价服务package接车服务pidk up service枕套pillow case总统间presidential suite 熨烫pressing被子quilt住店登记registration客房牌价rack rate 订房预测room forecast团体分房名单rooming list折叠床rollaway bed客房服务员room attendant房间状
13、态room srarus 换房room change洗地机rotary floor scrubber防护手套rubber glovers 针线包sewing kit服务指南service directory纱窗帘sheer curtain床单sheet擦鞋纸shoe shine paper淋浴帘shower curtain淋浴喷头shower head缩水的shrinkable丝织品silk fabrics逃帐者skipper裙子skirts外宿客人sleep out单人间single room袜子sodks插座socket脏布草soiled limen花洒sprinkler污迹stain文具
14、夹stationery folder西服suit毛衣sweater开关switch水龙头tap房价单tariff毛巾架towel双张单人床的twin room三人房triple room双人房不缩水的unshrinkable内裤underpants试图将高质高价up-selling未清扫之空房 vacant dirty客房出租给客人吸尘器vacuums贵宾VIP ( very important person )等候名单waiting list叫醒电话wake-up call未经预订而直接wailk-in壁灯wall lamp抵店的客人吸水机wet vacuums毛料织品woolen fabrics 编制：廖智斌
