1、 Banquet Captain, Check Handling Purpose Ensure satisfaction of service and accuracy of bill Start End of service Materials Consumption Sheet, Bar Ticket Report, Point of Service terminal, Check Actions: This is how we do it: 1. Prepare check Prepare the group check by checking all charges. Charge a
2、lcoholic beverages by consumption/guarantee. Calculate service charge and tax on all charges (excluding gratuity and labor charges). Total check and re-check for accuracy. The bar bill must be calculated from the consumption and must be included in the Captains Report. 2. Present check Take the chec
3、k to the group contact at the end of the function and inquire as to how the function went in a positive and pleasant manner. Present the check in a clean clip board/folio with a hotel pen for signature. Allow the guest time to review the charges and answer any questions which may arise. Thank the gu
4、est by name. 3. Distribute check Make copies of the checks and log them into the daily recap. Detail all checks in the beverage recap in wine, beer, liquor, soda, gratuity, bartender fee, miscellaneous and tax allocated. Distribute checks to the necessary departments nightly. Result The guest leaves
5、 satisfied and the billing is accurate Task Proper preparation of the bill. Presenting the bill while ensuring satisfaction. Proper check handling Standards Guest satisfaction is ensured. Proper check handling and Accounting procedures followed. Learners Page Banquet Captain, Check Handling Introduc
6、e Yourself, the task, expectations for the learner and how testing is conducted. SALT attributes impacted: Quality of F&B with the Meeting, Helpfulness of the Catering/Banquets Staff, Overall Meeting/Convention Experience Demonstrate When To Start and Materials Start task at the end of service. Mate
7、rials: Consumption Sheet, Bar Ticket Report, Point of Service terminal, Check Use job rehearsal to demonstrate steps and brand attributes to enhance performance Focus learner on what they should notice step by step, including safety. Demonstrate the practical application of each brand attribute for
8、this task. Gracious Honored to be your host; your comfort and well being are our greatest concern. Warm, thoughtful, respectful. Engaging A meaningful and personal dialog. Being genuinely interested, respectful and very responsive. Caring Demonstrate attentiveness, thoughtfulness. Team wide anticipa
9、tory concern and dependability. Make a Difference A moment of truth, a call to action, raising the bar on insightful, proactive problem solving. Even small actions have a profound effect. Demonstrate the Result and Task Standards Ensure guest was satisfied; proper bill/check preparation; presentatio
10、n of the bill; check handling and Accounting procedures followed. Practice for Skill Learner demonstrates and explains each step in the task during practice. Trainer- Check for errors and correct them immediately, review standards. Task is performed and explained to standard independently of trainer
11、 to obtain mastery of skill. Test for knowledge . Q. How must you prepare the group check? A. By checking all charges. Q. What must you charge alcoholic beverages by? A. Consumption/guarantee. Q. What must you re-check the check for? A. Accuracy. Q. How must the bar bill be calculated? A. From the c
12、onsumption. Q. What must you inquire about when taking the check to the group contact? A. As to how the function went in a positive and pleasant manner. Q. How must you present the check? A. In a clean clip board/folio with a hotel pen for signature. Q. What must you allow the guest? A. Time to revi
13、ew the charges and answer any questions which may arise. Q. How must you thank the guest? A. By name. Q. What must you make copies of? A. The checks. Q. What must all checks be? A. Detailed in the beverage recap with wine, beer, liquor, soda, gratuity, bartender fee, miscellaneous and tax allocated.
14、 Q. To whom must checks be distributed? A. To the necessary departments nightly. Follow-up Note: Use the Job Rehearsal as the skill check Task knowledge demonstrated and explained to standard in actual job conditions; observed and approved by manager of department. Department Quiz completed to 100% accuracy. Trainers Page
