1、JOB DESCRIPTIONJOB TITLE:Administrative AssistantAREA/DEPARTMENT:A&GJOB BAND:9HOTEL LEVEL:I - VREPORTS TO:Executive Secretary / Personal AssistantPOSITIONS SUPERVISED:NilJOB SCOPE:Provide administrative support to Executive Secretary or Managers in accordance with InterContinental Hotels Group Stand
2、ards. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to
3、the required standards. Signature: Date: .Key ResponsibilitiesResponsibilities Responsible for assisting Executive Secretary or Executive Manager as required Assists in maintaining general filing systems Answer incoming telephone calls and either transfer, redirect or take a message Handle general e
4、nquiries Arrange appointments and meetings and take bookings for meeting rooms Open and sort mail Maintain confidentiality at all times on all matters Demonstrate essential overall knowledge of the organization Understand the responsibilities of other units and departments and co-operate with them A
5、ccess and use work processing computer packages and keep up to date with enhancements to latest upgradesOccupational Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines Be aware of duty of
6、care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers
7、 Log security incidents and accidents in accordance with hotel requirementsKey CompetenciesKey TasksTaking Responsibility Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Group Corporate Code of Conduct Adhere to Hotel Handbook and gen
8、eral policies and procedures Adhere to Executive Office Policies and Procedures Report problems to Management with suggestions for resolutionUnderstanding My Job Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge Understands how their role fits
9、 with others and contributes to the success of business Understands the hotels facilities, products and services Provides information when requested and promotes hotels services, facilities and special events Implements department procedures and policies as neededCustomer Focus Build and maintain po
10、sitive relationships with all internal customers and guests in order to anticipate their needs Anticipate guest needs, handle guest enquires, and solve problems Create a positive hotel image in every interaction with internal and external customers Adhere to hotel brand standards Maintain a high lev
11、el of product and service knowledge in order to explain and sell services and facilities to guests Assist guests and escort them to locations within the hotel at their request Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs Maintain cu
12、rrent Hotel information to be able to provide information to guestsTeamwork Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments Communicate well to ensure effective shift hand-overs Actively participate in organised meetings Interact with department and hote
13、l staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationAdaptability Be open to new ideas and make changes in the job and routine as required Work in line with business requirements Complete tasks as directed by ManagementDe
14、veloping Self Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements Seek feedback on areas of shortfall Maximize opportunities for self developmentReliability Ensure that your work quality meets the standards required and complete t
15、asks in a timely and thorough manner with minimum supervision Follow standards, policies and procedures Meet hotel attendance and grooming standardsCultural Awareness Work effectively with customers and colleagues from different viewpoints, cultures and countriesCopyright InterContinental Hotels GroupLast Updated: 八月 8, 2022 Page 3 of 3
