1、JOB DESCRIPTIONJOB TITLE:HandymanAREA/DEPARTMENT:Engineering Division / MaintenanceJOB BAND:9HOTEL LEVEL:I - VREPORTS TO:Assistant Engineer / Chief EngineerPOSITIONS SUPERVISED:NilJOB SCOPE: Under the general direction of the Asst. Chief Engineer / Shift Leader, and within the limits of established
2、InterContinental Hotels & Resorts and hotels policies and procedures, ensure that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. Promotes the desired work culture around the five core values of Tru
3、st, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: Date: .Key Responsibilities Perform all
4、 routine preventative maintenance and curative maintenance Order and monitor fuels, lubricants and repair parts Maintain clean and tidy plant rooms Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department Attend to all types of repair and maint
5、enance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel Repair and maintain guest room facilities, light facilities, furniture and equipment Assist with the implementation of the hotels preventative maintenance system a
6、nd repair log system Prioritize work in line with guest requests and management Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement Record daily service work, including maintaining individual replacement costs along with time/ta
7、sk labour hours cost Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment Establish and maintain proper parts inventory levels Conduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment Imple
8、ment and carry out maintenance program in accordance with established timeframes Carry out and document regular inspections of plant and equipment in computerised system Ensure that appropriate files are maintained and resources kept for future reference Complete daily reports outlining work underta
9、ken for the day Explore and incorporate environmentally friendly initiatives Efficient and effective use of recycling methodsOccupational Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
10、 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors
11、 of potential dangers Log security incidents and accidents in accordance with hotel requirementsKey CompetenciesKey TasksTaking Responsibility Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Group Corporate Code of Conduct Adhere to H
12、otel Handbook and general policies and procedures Adhere to Engineering Policies and Procedures Report problems to Management with suggestions for resolutionUnderstanding My Job Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge Understands how
13、 their role fits with others and contributes to the success of business Understands the hotels facilities, products and services Provides information when requested and promotes hotels services, facilities and special events Implements department procedures and policies as neededCustomer Focus Build
14、 and maintain positive relationships with all internal customers and guests in order to anticipate their needs Anticipate guest needs, handle guest enquires, and solve problems Create a positive hotel image in every interaction with internal and external customers Adhere to hotel brand standards Mai
15、ntain a high level of product and service knowledge in order to explain and sell services and facilities to guests Assist guests and escort them to locations within the hotel at their request Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests n
16、eeds Maintain current Hotel information to be able to provide information to guestsTeamwork Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments Communicate well to ensure effective shift hand-overs Actively participate in organised meetings Interact with dep
17、artment and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationAdaptability Be open to new ideas and make changes in the job and routine as required Work in line with business requirements Complete tasks as directed
18、 by ManagementDeveloping Self Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements Seek feedback on areas of shortfall Maximize opportunities for self developmentReliability Ensure that your work quality meets the standards require
19、d and complete tasks in a timely and thorough manner with minimum supervision Follow standards, policies and procedures Meet hotel attendance and grooming standardsCultural Awareness Work effectively with customers and colleagues from different viewpoints, cultures and countriesCopyright InterContinental Hotels GroupLast Updated: 八月 8, 2022 Page 3 of 3
