1、toWe have the responsibilitymake you satisfied至真 至诚 至善 至美Dear Sir or MadamWelcome to International Asia-Pacific Convention Center Sanya! Thank you for choosing our hotel for your momentary staying location.Our biggest wish is, our service make you satisfied and unforgettable. In order to make your t
2、ravel convenient, we especially offer you the Service Guide which Introduces the hotel facilities and service items for your reference. Although we are not omnipotent, but in order to make your short staying comfortable and memorable at the time, we must do all we can do. If you have any questions o
3、r needs, please feel free to contact with the reception desk.Well thanks a lot for your support and help if youd like to Fill in the Guest Questionnaire. Wish you a pleasant stay in our hotel, and are looking forward to your next stayInternational Asia-Pacific Convention Center SanyaGeneral Manager服
4、 务 指 南Service GuideHotel Information酒 店 信 息HotelInformation酒 店 信 息，：6106610761026116630562196226621806103 6104612063086210622863156233611166156703房 间 与 房 间 拨 打 电 话，外 线 电 话，“0”。市 内 电 话：9国 内 直 拨 电 话： “9”+“17909”+国 际 直 拨 电 话： “9”+:、，“0”,电 话 收 费 说 明1、。2 。3 。4、0三 亚 地 区 常 用 电 话 号 码111921203110412251146111
5、85712395888272063医院8829288888261701882532358829564088255363交通1882891142882893903（）88272440，。，。Hotel Telephone DirectoryAll areas of the hotel can be contacted via Operator, or alternatively you can dial.Operator0Front Desk6106/6103/6104Assistant Manager6107Concierge6102Business Center6116/6120Housek
6、eeping6305/6308Room Service6219Lobby Bar6226Pacific Cafe6218/6615Asia Garden6210Fitness Center6228Chinese Medicine Therapy6315Sauna6233Shop6703Clothing Store6111Room to Room CallsMaking a call between Rooms， press the room number on the telephone directly.Outside LinePlease call switchboard 0 opened
7、 the perimeter firstly.Local CallsPlease dial 9 + phone number.Domestic Direct CallsPlease dial 9 + 17909 + area code + phone number.International Direct CallsPlease dial 9 + country code + area code + phone numberTelephone Fees1. All the domestic calls and international calls are toll calls, no mat
8、ter the calls are direct or put through by the operator.2. All the telephone fees will be charged up to your account directly by the computer. 3.Some rational service fees will be charged for the phone calls.4.The local, domestic and international calls will be charged, please call“0”眛 getmore infor
9、mation.Useful Numbers in SanyaHotel Telephone Directory1.Fire Alarm1192.First-aid Centre1203.Police1104.Traffic Accident1225.Telephone Inquiry1146.Postal Code Inquiry111857.Marine Rescue123958.Maritime Safety Administration Alarm Reporting Telephone (MSAART)88272063HospitalHainan Nongken Sanya Hospi
10、tal88292888Municipal Peoples Hospital88261701Municipal Health Centre for Women and Children88253235Navy 425 Hospital88295640Municipal Hospital of Traditional Chinese Medicine88255363Transportation InformationPhoenix Airport Switchboard88289114Phoenix Airport Inquiry Office88289390Long-distance Bus T
11、icket Office (Passenger Station)88272440In order to protect your personal secrets, the hotel stuff will not tell others your room number without your permission. Please tell the listeners name to the hotel switchboard. The switchboard will put through the corresponding listener for you.大 堂 副 理6107外
12、币 兑 换: 6103/6103/6106用 车 服 务6102行 李 服 务6102医 疗 服 务6107入 住 时 间 退 房 时 间2:0012:006103/6103/6106停 车 场INTERNET国 际 互 联 网I N T E R N E T信 用 卡JCBVisa外 币 兑 换ATM自 动 取 款 机1房 间 钥 匙 卡商 务 中 心6116/6120E MAIL12商 场6703A M8:00P M12:00服 装 店6111A M8:35P M9:40快 速 邮 政 服 务6102610202 2 0 V，5 0 H Z，6305/6308P M7:00A M11:00P
13、 M7:00P M5:0045 0 %6305/63086305/63080”A M11:006305/6308246305/63086305/63086305/630866305/63086305/63082462196305/63086305/63086305/63086305/630816540020100068396106/6107VIP6106/6107061076102www iapccsanya com1010Service InformationAssistant ManagerThe assistant manager treats with guests complaint
14、s, coordinates guests relationship, and answers various kinds of questions.Extension Phone Number: 6107Foreign Currency ExchangeThe hotel check-in counter provides the Currency Exchange Service, including the exchanges of main foreign currencyand travelers check into RMBExtension Phone Number: 6103/
15、6103/6106Vehicle UsageThe hotel offers the pick-up and send-off service to airport and golf course, the vehicle chartering service, and the taxicalling service. Please contact us if you need vehicle service. Extension Phone Number: 6102Luggage ServiceThe Concierge Dept. offers the luggage reception
16、or temporary storage service. Please contact us if you need the luggage service.Extension Phone Number: 6102Medical CareThe clinic is situated at the ground floor of the hotel. Please contact the assistant manager if you need the medical care service.Extension Phone Number: 6107Check-in / Check-out
17、TimeThe check-in time is supposed to be after 2:00 on the arrival day of guest. The check-out time is supposed to before 12: 00 at noon. Please contact the assistant manager if you need to delay the check-out time. Some rational expense will be charged according to the actual conditions.Extension Ph
18、one Number: 6103/6103/6106Parking AreaThere are parking area on the right side of the lobby for guests free use. Please properly keep the articles in the car.The hotel assumes no responsibility for any loss of such articles.InternetEvery room in the hotel and villa is equipped with the internet port
19、 for free access.Service InformationCredit Card and Credit InformationWe accept the following credit cardsAmerican Express Diners Club VisaMaster cardJCBGreat Wall(Bank of China) Peony(Mu D an)(Industrial and Commercial Bank of China)Pacific Card-（Band of Communications） Dragon Card(China Constructi
20、on Bank)Kins Credit Cards(Agricultural Bank Of China)EFTPOS facilities are available at the Reception Desk and Restaurants.CashierForeign currency and travelers cheque exchange services are available at the Reception Desk and an ATM is situated in the lobby for cash withdrawals. Safety deposit boxes
21、 are available for your valuables at on charge. The hotel is not responsible for any valuable items stored in the person safe in guest room.ATM MachineAn Automatic Teller Machine is available in the lobby on level 1for cash withdrawal requirements.Room Key CardTo ensure the safety of hotel guests pr
22、operty and life, always lock the door after leaving the room. Always keep the room key card with you especially when you are away from the hotel. Inform the immediately when the room key missing. Return the room key to cashier at the time of check-out.Business CentreThe Business Centre is located on
23、 level 2.The Business Centre offers a professional, friendly service with an emphasis on quality and confidentiality. Offices air-conditioned.Extension Phone Number: 6116/6120Services includeBlack&white photocopyingBinding facility for documentsLaser printingBlack and white scanning Outgoing FaxInte
24、rnet website accessEmail messaging LaminateWord processingScaningTranslation ServiceBoardroom seats up to 12 persons Equipment and computer RentalEmporiumThe emporium is situated at the second floor of the hotel. The open time is from 8:00a.m. to 12: 00 p.m.Extension Phone Number: 6703Service Inform
25、ationClothing Storesituated at the ground floor of the hotel. The open time is from 8:35 a.m. to 9:40p.m. Extension Phone Number: 6111Mail and Express Delivery ServiceThe commercial center provides the international mail and express delivery service. Extension Phone Number: 6102Air Ticketing and Fli
26、ght ReconfirmationSelf Check-in Service SystemThe international flight tickets inquires , reservation, confirmation, change boarding pass etc，one-stop service in lobby seamless realized, your trip will be more comfortable and pleasing with VIP courtesy.WheelchairIf you need wheelchairs, please conta
27、ct the Concierge Dept. Extension Phone Number: 6102Waking-up ServiceIf you need the waking-up service, please contact the hotel switchboard. Extension Phone Number: 0Power SupplyThe power supply system in China mainland adopts the 220V 50HZ system. Please contact Guestroom Service Center if you need
28、 to borrow the multi-purpose socket or the voltage transformer. Extension Phone Number: 6305/6308Power Supply SwitchPlease insert the key card into the slot beside the door, so as to switch on the power system of the room. When you leave the room, please draw out the key card. The power will switch
29、off automatically.TVAll the rooms in the hotel and the villas are equipped with TV sets. We have provided the TV Guide for you. Please help yourself to your favoriteprograms.Laundry ServiceThe hotel offers the professional laundry service. The laundry list is placed in the room. The clothes collecte
30、d by the Guestroom Service Center before 11:00 a.m. will be sent back at 7: 00 p.m. The clothes collected by the Guestroom Service Center after11:00a.m. will be sent back at 7: 00 p.m. on the next day. The Guestroom Service Center provides the express laundry service before 5: 00 p.m., and sends bac
31、k the clean dry clothes in four hours. The extra 50% of the laundry fee will be charged for the express service. Please contact the Guestroom Service Center if you need the service.Extension Phone Number: 6305/6308Service InformationAir conditioner and hot water supplyThe independent split air condi
32、tioners are installed in the hotel. The room temperature control switch is set in each room respectively. The independent water heaters are installed. Please contact the Guestroom Service Center if you have any questions. Extension Phone Number: 6305/6308Do Not Disturb (DND)If you are unwilling to b
33、e visited, please hang the DND card outside your door. If you are unwilling to answer calls, please contact the hotel switchboard.Extension Phone Number: 0Guestroom Service CenterThe Guestroom Service Center provides the service of lending the charger, hair- dryer, iron, ironing board, etc. for free
34、.Extension Phone Number: 6305/6308Safety Deposit BoxComplimentary safety deposit boxes are available at the Reception Desk 24 hours a day. The hotel accepts no responsibility for the loss of any valuables left in guest rooms, room safes, or safety Deposit boxes. Please contact the Guestroom Service
35、Center if you have any questions.Extension Phone Number: 6305/6308Electric KettleThe electric kettle is prepared in each room. Please contact the Guestroom Service Center if you have any questions.Extension Phone Number: 6305/6308Room Mini-barThere are various kinds of beverage and food especially p
36、repared for you in the hotel room refrigerator and the villa kitchen refrigerator. You can enjoy them as you like. The prices are indicated on the food. The room attendant will make up all the beverage and food in the fridge. Please contact the Guestroom Service Center if you want to add a certain k
37、ind of food or beverage.Extension Phone Number: 6305/6308Infant nurse /CribThe Guestroom Service Center offers the service infant nursing service. (Please book 6 hours in advance.) We also provide the crib for free. I you need any of them, please contact the Guestroom Service Center.Extension Phone
38、Number: 6305/6308Shoeshine ServicePlease contact the Guestroom Service Center if you need the service. We will serving for you for free.Extension Phone Number: 6305/6308Service InformationMeal Delivery ServiceThe hotel provides the 24-hour meal delivery service. Extension Phone Number: 6219Hair-drye
39、rThe hair-dryer is prepared in each room. Please contact the Guestroom Service Center if you have any questions.Extension Phone Number: 6305/6308Ice ServiceIce will be delivered on request at any other time, please contact the Guestroom Service Center.Extension Phone Number: 6305/6308Rollaway Beds &
40、BlanketsAn additional blanket will be provided on request, Please contact the Guestroom Service Center.Extension Phone Number: 6305/6308NewspaperComplimentary daily newspapers are available from the Guestroom Service Center. Extension Phone Number: 6305/6308Ordering the Meeting RoomWe have 16 confer
41、ence halls with total area of 5400 square meters, each of which could accommodate 20-1000 delegates and equipped with most advanced full- digital conference supporting system and complete meeting recording equipment, etc.Extension Phone Number: 6839Room cardPlease retain your room-key card when you
42、leave the hotel during your stay. If you require a new room-key, please contact Assistant Manager or Front Desk Agents at the Reception Desk.Extension Phone Number：6106/6107VIP Easy BoardingReservation Welcome Rest in VIP lounge (tea, fruit, breakfast provided) Transaction procedure for VIP Proceed
43、through security Special vehicle to thesafe boardingExtension Phone Number：6106/6107HNA Hotel ReservationsFor reservation at other HNA Hotels dial Operator for details. Extension Phone Number:0Service InformationLost and FoundAssistant Manager will assist you to locate mislaid articles. Extension Phone Number:6107ShoppingConcierge can assist you with information on department stores or shopping in Sanya City.Extension Phone Number:6102Public Tourism InfoLocated in the lobby, it covers tr
