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Shangri-La香格里拉酒店客房操作程序SOP 04.2.14.docx

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1、SHANGRI-LA HOTELS AND RESORTSPRE 4.2LOCAL HOUSEKEEPING POLICIES AND PROCEDURESPRE 4.2.14 WORK SCHEDULEOnce the time allowed to provide the required type and standard of service has been calculated, work schedules can be prepared. It may also be known as job schedule or cleaning schedule. It is an im

2、portant stage in the planning process. Its main advantage is that it can be used to:a.Assist in the setting and maintenance of the standard of service required.b.Assist in the organization and allocation of work.c.Determine equipment and materials required.d.Provide a basis for controlling the cost

3、and quality of work.e.Aid communication by making information available to all staff.f.Assist in the training of staff.In the case of Public Area cleaning, it should include:-Areas and work locations-Tasks to be carried out-Frequency of tasks-Time allowed-When each task will be carried out-Cleaning agents-Cleaning equipmentAREAJOBSFREQUENCY TIME(MIN/W) DAYSMATERIALEQUIPMENTLoungeDamp Wipe77120 MDailyNeutral DetergentBucket/MopVacuum7752 MDailyVacuum CleanerHigh Dust77340 MFridayWallmop LadderHOUSEKEEPING PRE-OPENING GUIDE09/02PAGE 2 OF 2( ROOMS DIVISION )

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