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本文(希尔顿Hilton国际酒店培训技能培训师 Session 5 - Practice Session 2.doc)为本站会员(空登山)主动上传,文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对上载内容本身不做任何修改或编辑。 若此文所含内容侵犯了您的版权或隐私,请立即通知文库网(发送邮件至13560552955@163.com或直接QQ联系客服),我们立即给予删除!

希尔顿Hilton国际酒店培训技能培训师 Session 5 - Practice Session 2.doc

1、P R A C T I C E S E S S I O N 21Practice Session 2You should allow 190 minutes for this module. The following table outlines the time required for each section of the session and the resources you will need in order to conduct the various games and exercises.Introduction5 minsSession StructurePracti

2、ce Sessions180 minsSummary5 minsTo preparePractice SessionsTraining room + any special environment that a trainee requires.IntroductionToday is our third and final day of skills training and we start the morning with your second practical training session.As before, each of you will have the opportu

3、nity to run a training session with one trainee while the rest observe. Immediately upon finishing, you will receive feedback from the rest of the group and me.Once again, the purpose of our feedback will be to help you develop your training skills.Your personal objectives are to:Prepare the room an

4、d resources you need to effectively run a training sessionRun a complete training session, lasting no more than 15 minutes, one that includes the first three of the four parts of skills training - Beginning, Session Breakdown and Checking Training.Session5I C O N K E YShow overheadAsk participantsFl

5、ipchartTime required5 minsYour personal objectives2Receive feedback that will help you recognise your strengths as well as your self-development needs.When you receive your feedback, I would like each of you to make notes of the main suggestions you receive, so that you can build them into a self-de

6、velopment plan at the end of our session today.After the practice session we will break for lunch and return to explore two other related issues. One is the fourth part of training - following up training Back at Work, and the second is a vital skill youll find very useful: that of coaching.Practice

7、 Session 2Draw up a flipchart as per the previous training session and allocate each participant with a number between 1 - 6.Practice Session 2TrainerTraineeObservation of trainers:Beginning General detailsDemonstration, ExplanationInteractionConsolidation The Checking Section12345623456134561245612

8、3561234612345180 mins3Try to ensure that the first and last of the sessions are given by the participants you think show the best skills.Ensure that observers know that they need to make notes as they observe, and that they are happy to use the checklists. Explain that a maximum number of 10 minutes

9、 is available for each review session, so each persons feedback should last no more than 1 minute.Review how to give feedback.Check that everyone has managed to prepare their resources to their satisfaction. Allow each person five minutes to prepare the room and resources before calling for their tr

10、ainee.During each practice session sit with the observers and make careful notes based on the checklist. This will enable you to add feedback that the observers have missed and reinforce key points about the training skills.As before, ask the trainer and trainee how they felt about the session. Then

11、 ask each of the observers for their feedback.In the unlikely even that you have serious concerns about the training ability of any one participant, dont mention this in front of the group. Deal with this matter individually after the training session.At the end of the practical session: Summarise the main learning points that have arisen, stressing the positive ones first and thank everyone for their effort.Break for lunch.

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