1、岗位职责描述JOB TITLE:Assistant Food and Beverage Manager-岗位名称：餐饮部副总监JOB BAND:4岗位级别：4级EFFECTIVE DATE:May 2008生效日期：2008年5月DIRECTLY REPORTS TO: Director of Food & Beverage直接汇报给：餐饮部总监INDIRECTLY REPORTS TO: Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION: Under the direction of the Director of Food and Beverage or d
2、elegate, and within the limits of established InterContinental Hotels Group Policies and Procedures, assists in overseeing and directing all aspects of the Food and Beverage operation. Assists the Director of Food and Beverage and Executive Chef in all responsibilities, to replace them in their abse
3、nce and to assist in any of the outlets or banquets when necessary. 职能：在洲际酒店集团的政策和程序下，配合和协助餐饮总监的工作，并协助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的情况下，全权代理餐饮部去协助各个餐厅或者宴会。1. KEY RESPONSIBILITIES 主要职责Job Summary (Role Summary) 工作概述 - （角色概述）Essential Duties and Responsibilities 基本职责与责任 Assists in managing the day-to-day
4、operation of the Food and Beverage sections and informs the Director of Food and Beverage or designate, of any major decision taken which did not require his/her action and any other relevant information 协助管理餐饮部每天的运作，及时的汇报给餐饮总监，或者委派、通知相关人员及相关信息。 Assumes the duties and responsibilities of the Directo
5、r of Food and Beverage in his absence 当餐饮总监不在时，全权代理餐饮部。 Assists the director of Food and Beverage in the preparation of the Business Plan协助餐饮总监准备经营计划。 Controls and analyzes, on an on-going basis, the following: 在继续进行的基础上，控制和分析下列各项： Sales销售 Costs成本 Quality and presentation of food and beverage produc
6、ts质量和餐饮产品的外观 Service standard服务标准 Condition and cleanliness of facilities and equipment器具和设备的使用状况和清洁 Quality of entertainment娱乐节目的质量 Guest satisfaction顾客满意度 Marketing市场营销 Assists the Director of Food and Beverage in developing popular menus and beverage list offering guests value for money in accord
7、ance with IHG guidelines.协助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。 Assists the Director of Food and Beverage in ensuring that all Company and Hotel Policies and Procedures are adhered to. 协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。 Assists the Director of Food and Beverage and Executive Chef in monitoring service and Food
8、 and Beverage standards. To work with the Outlet Managers, Banquet Service Manager and Outlet Chefs to take corrective action where necessary.在监督服务和餐饮标准的方面协助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，纠正错误的行为。 Assists with special projects assigned to him by the Director of Food and Beverage.协助餐饮总监做他制定的特别项目。
9、Assists the Director of Food and Beverage in planning and organizing successful Food and Beverage activities in the hotel and overseas协助餐饮总监在酒店内和海外成功的计划和组织餐饮活动。 Liaises with the Executive Chef concerning food matters and assists in administrative tasks (Culinary supervision and Procurement Managemen
10、t.与行政总厨联系相关的食品事务，并协助行政的工作。（烹饪方面的监督管理） Assists in the management of outlets and banquets when necessary.在餐厅和宴会需要的情况下协助管理。 Assists in the identification of market needs for both hotel guests and the local market.协助分辨酒店住客和当地市场的市场需求。 Assists in monitoring and analyzing the activities and trends of compe
11、titive restaurants, bars and other hotel banqueting departments.监督和分析竞争者的活动和趋势。 Assists in the training and developing F&B Managers so that they are able to operate independently within their own profit centers培训和开发餐饮部经理以便于他们可以独立的工作。 To assist each manager in planning and implementing effective trai
12、ning programs for their respective associates, in conjunction with the Training Manager and Departmental Trainers与培训经理和部门讲师一起帮助各个餐厅经理作计划和对他们各自的员工执做有效的培训。 Assists each Outlet manager in maximizing productivity and associate morale and in maintaining discipline 帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。 Assist
13、s each Outlet Manager and the Banquet Sales Manager in the planning and implementation of effective marketing plans to ensure maximum revenues and profits.协助各个餐厅经理和宴会销售经理规划和实施有效的市场销售计划，以确保最高的利润。 Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal resul
14、ts 进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。 Attends and participates to other meetings as required by the administrative calendar出席各种行政会议。 Assists the Director of Food and Beverage in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters协助餐饮部总监更新酒店政策和流程的归档，更新
15、所有餐饮部文件。 Outlet in bringing all Outlet Managers, Chefs and the Banquet Sales Manager up to date with market needs and trends and ensuring that their product meets these requirements. 给所有餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些需求。 Assists the Director of Food and Beverage in setting Food and Beverage
16、goals and developing strategies, procedures and policies 协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。 Assists the Director of Food and Beverage in determining the minimum and maximum stocks of all food, beverage, material and equipment协助餐饮总监做食物、饮料、原料和设备最小和最大存储量的决定。 Assists the Director of Food and Beverage in setting
17、s standards of all food, Beverage and equipment purchases in accordance with IHG guidelines根据洲际集团的标准协助餐饮总监制定所有食物、饮料和设备的采购的标准。 Participates in the preparation of the hotels revenue plan and marketing programs 参加酒店收入计划和市场销售项目的准备工作。 Monitors local competitors and compare their operation with the hotel
18、Food and Beverage operation 关注本地竞争者，与他们的餐饮部作比较。 Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的知识。 Performs related duties and special projects as assigned执行有关的职务和特别项目的指派。
19、2.REQUIRED QUALIFICATIONS资历要求Required Skills 技能要求 Fair and firm management abilities with high influencing skills公平和坚定的高技能管理能力。 Strong Administration skill很强的行政管理能力。 Ideal Leadership skills理想的领导能力。 Strong knowledge of Food and Beverage (Wine, Spirits)食物与酒水的知识（葡萄酒、烈酒） Initiative主动性 Creative and innov
20、ative创造力和革新。 Hands-on approach to all operational aspects熟悉所有运行状况的操作。 Posses a high personal and work standard具备高水平的个人和工作标准。 Excellent Verbal & Written Communication Skills良好的口头及书面的沟通技巧。 Self-motivated 自我激励 Coaching Skills培训技能 Advanced computer skills 高等的电脑技能 Ability to devise and conduct staff trai
21、ning sessions制定和进行人员培训的能力 Excellent Interpersonal Skills良好的人际关系 Strong Marketing Knowledge丰富的市场营销知识。 Ideal trainer and popular figure among colleagues, superiors and guests.理想的讲师，在同事、上级和客人之间受欢迎。 Advanced Financial skills and knowledge高等的财务技能和知识。Qualifications资格 Graduate from university or high schoo
22、l education.本科或大专以上学历 Practical experience in the industry.行业内的实践经验。Experience经验 2 years experience,两年工作经验 Working in a similar capacity for multinational. 在跨国企业做同等职位。3.ACCOUNTABILITY 权益Number of employees supervised 下属员工数量Direct直接下属8Indirect间接下属 200多 Key Metrics 主要评估依据 Understands and performs all
23、elements of the job. Easily applies knowledge and abilities to new tasks. Work product is consistently accurate and reliable能够理解并完成各项工作，能够运用所掌握的知识完成新的任务. 工作成果始终保持准确 Meets established deadlines & assumes personal responsibility for work product. Continually strives to improve efficiency. Completes al
24、l elements of job requirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺利完成工作所需全部要素 Follows companys rules and policies and is a good example for co-workers to follow. Displays professional behavior.遵循酒店规章制度，能够作为其他同事的典范，时刻展现酒店人士的专业风范 Demonstrates reliability by maintaining consistent work attendance. Displays
25、 flexibility and provides additional support when needed.通过长期的日常工作记录展示良好的工作表现，在需要时灵活处理各种业务 Decision Rights 决定权 Daily operations decision in Food and Beverage related issues与餐饮部相关的日常工作范围4.KEY RELATIONSHIPS 主要工作关系Key Internal Relationships 内部主要工作关系 General Managers, Hotel Management team, Department Heads总经理，酒店管理团队，部门领导 InterContinental Shenzhen Colleagues深圳华侨城洲际大酒店同事Key External Relationships 主要外部工作关系 All Food and Beverage related suppliers所有餐饮部的供应商。 All hotels Food and Beverage departments in Shenzhen深圳市所有酒店的餐饮部 Other hotels其他酒店
