1、统计数据第一节行政楼层利润分析行政楼层有精致的设施设备，良好的服务，令人心动的优惠政策，但很多酒店行政楼层的出租率并不是很理想，行政楼层的收入与利润分析也成为了酒店的管理人员非常关心的一个问题。一、相关数据介绍行政楼层的收入应该以行政楼层全部的房间来计算。1.行政楼层出租率【举例】行政楼层总房数80间某日出租房数30间计算：行政楼层出租率=30 / 80 = 37.5%2.行政楼层平均房价【举例】行政楼层总收入21000元某日出租房数30间计算:行政楼层ADR=21000 / 30 = 700元3.调整后的平均房价4其它二、利润分析下面这份报告可以反映出行政楼层每个月的客房利润，帮助了解行政楼
2、层在酒店收入方面的贡献。另外，通过这份报告也可以设立收入目标及对各项费用的控制。Executive Floor Monthly Programme Statistics行政楼层月度统计分析报告（此分析报告中的数值是预算数据，仅供计算参考。）第二章行政楼层统计数据第二节行政楼层收入统计一、收入统计表行政楼层的房间收入应每天统计，详见行政楼层收入统计表建议：每天让专人统计行政楼层的各项数据，譬如：出租房数、付费房数、平均价格、出租率及总收入等。这些数据不会出现在每天的酒店晨报表中，需要制定专门的报表来查阅。二、其他数据的统计另外，酒店行政楼层有推广价格这一概念，譬如：房间的价格为700元/天，当酒
3、店生意不好时，就可以有一个推广价格A（700元/天）。当存在推广价格时，要谨记：统计（1）行政楼层的住房数；（2）行政楼层的住房数占总房数的比例；（3）行政楼层的住房数占行政楼层总房数的比例行政楼层推广客房数比率=推广价格行政楼层在店房数/行政楼层出租房数我们还要了解累计平均房价，就是说一个月的累计平均房价是多少，每半个月的累计平均房价是多少。每月累计平均房价= 1至30/31日平均房价总和/累计天数，目的是要了解每半个月或整个月的累计平均房价，可以掌握行政楼层某一个阶段的动态，根据所处情况随时调整价格策略和服务项目。第二章行政楼层统计数据第三节行政楼层其他收入统计为了能够准确了解行政楼层其他
4、收入的具体数据，酒店应该设置专门的代码，只要是在行政楼层的消费一律按行政楼层的代码输入，以此来了解非行政楼层客人对行政楼层设施的使用频率和对商务中心设施的满意度。行政楼层每日其他收入报表第二章行政楼层统计数据第四节行政酒廊菜单为了让客人及时了解行政酒廊提供的酒水项目，在行政酒廊应像餐厅一样准备几份中英文菜单。目的1：让行政楼层的客人了解酒店提供的酒水和食品内容；目的2：让非行政楼层的客人了解价格。看下面的菜单范例左边是英文，右边是中文，这份菜单比较全，这里说明一下，有些酒店在下午茶提供布菲食品，有些酒店是欢乐时光鸡尾酒会时提供布菲食品，酒店可以根据自身情况来安排菜单，比如这份菜单就是鸡尾酒会欢
5、乐时光提供的，各种价格标注得非常清楚。另外，在行政酒廊要准备充足各种饮料和酒水。主要分成软饮和矿泉水类、果汁类、啤酒类、热饮类、葡萄酒、各种洋酒。但是有些酒店不提供葡萄酒和洋酒主要是考虑成本的问题。第三章行政楼层费用分析第一节行政楼层费用类别一、行政楼层的费用行政楼层提供早餐、下午茶、鸡尾酒及各种饮料酒水，提供的这些项目都会产生相应的费用。建议：酒店每天都应该对早餐、下午茶、鸡尾酒的使用进行统计。另外，因为食品主要都是由西餐厨房提供的，最好让西餐厨房各出一份早餐菜单，下午茶或鸡尾酒布菲菜单，因为西厨房要把这部分食品费用调拨到前厅部，一般计入前厅部费用，行政楼层员工应该在客人登记的时候就和客人确
6、认是否在行政酒廊用餐，然后把总人数提前一天通知西厨房，西厨房就按通知的人数准备食品。二、协调与西餐厨房的食品供应关系（1）一般情况下，行政楼层主管会在一个星期内收到厨房的食品调拨单，由行政楼层主管签字确认后返还厨房，厨房会送至财务部进行审核并将相关费用划拨至前厅部。（2）对厨房送来的调拨单要仔细核对，不要盲目地签字确认。在很多酒店包括一些管理人员都认为行政楼层的费用是固定的，因此对送来的单据看都不看，直接签字。等到了月底，又觉得费用比较高，但又不知道高在哪里。因此，负责行政楼层的管理任务，就应该和西厨房协调商议好，每天厨房按固定的菜单出品，如果要改菜单应提前通知，行政楼层员工每天核对菜品的质量
7、和数量，并在相关的报表中作记录。三、如何清楚地了解行政楼层的费用以控制酒店下午茶费用为例我们拿一个酒店下午茶来举例，经协商后厨房制定了星期一到星期天的下午茶的菜单，并且标注出具体的数量，这七份菜单你应该让西厨房核算出价格，由财务部统一确认后，调拨的费用也就很清晰了，这家酒店要求每天确认调拨单，检查完毕后，记录在报表上，并将调拨单返还厨房。到了月底，你也就对行政楼层的费用有了清晰的了解。第三章行政楼层费用分析第二节行政楼层每日客人消费报告及盘点对每天用餐的客人进行统计，寻找客人用餐的规律。酒店要把早餐、下午茶、欢乐时光客人的使用情况做出详细记录，分免费和收费两个项目，收费的项目要标注出具体金额及
8、打印账单的账单号，以备后期检查。一、行政楼层每日客人消费报告行政楼层每日客人消费报告统计表日期：早餐下午茶及欢乐时光接待员免费收费免费收费房号人数房号金额单据号房号人数房号金额单据号从这份报告中：（1）可以分析到客人对行政酒廊早餐和下午茶及鸡尾酒的喜爱程度；（2）行政楼层的客人是否愿意在行政酒廊用早餐、下午茶和欢乐时光，各自所占比率。如果某一项或两项总是没人去，就需要考虑是食品味道不好，还是不够丰盛，还是其他的原因，可以与行政楼层的客人交谈，了解他们的想法，及时采取措施提高行政楼层客人的满意度。二、行政楼层物件盘点行政楼层的餐具和瓷器、玻璃器皿等每周至少要盘点一次，登记物品减少、丢失以及损坏的
9、数量。 盘点表如下：一定要知道行政楼层的餐具、瓷器和玻璃器皿的总存货量，比如：主餐刀在行政酒廊共有20把存货，结果在盘点的时候备餐间的只有18把，那就等于丢了2把。所有存货物品都要从财务部获得它的成本价，了解由于丢失和损坏引起的各项费用，至于丢失和损坏是否要赔偿只能是各酒店根据自身的制度来执行。第四章行政楼层年度分析第一节行政楼层年度分析报表了解了上面的数据，我们应该把所有的信息汇总在一起来逐月分析行政楼层的状况。行政楼层每天一定要做好统计工作，这对分析行政楼层的经营状况是非常有必要的，从每个月的经营数据可以看出：（1）行政楼层收入是否在增长；（2）食品及酒水成本是否随着出租率的升降而起伏；（
10、3）行政楼层其他收入是什么样的状况。对成本和其他收入来讲，还要了解每间房所占的成本和收入的具体金额，为制定行政楼层预算准备充分的数据支持。行政楼层年度分析报表（附表）内容比较详细，从A、B一直到L，实际上是12个月的统计报表，各数据分月份进行统计之后，就可以了解各数据的年累计情况，掌握各数据平均每天的情况。第四章行政楼层年度分析第二节行政楼层年度实际与预算分析每年酒店都要制定第二年的预算指标，为了能够更好地经营行政楼层，加强管理，行政楼层应该制定自己的预算指标。本节将通过对一家酒店11月行政楼层月度实际与预算分析报表的阅读，来分析行政楼层的实际与预算差异，并简要介绍如何通过各种数据的控制来提高
11、行政楼层的收益。平均房价，每个月都应该对照一下预算的具体数据，每一行都用abcd来表示，a的平均房价比预算高出13.4%，b降低了4%，但是相差的平均房价比预算高出了36.8%，这个高出部分决定了行政楼层的利润也会随之高出很多。出租率，行政楼层的出租房数比预算降低了37.2%，出租率比预算降低了15.3%，但酒店整体出租率倒上升了0.7%，此时需要好好分析一下为什么出租率会降低这么多，是服务水平下降？客人投诉比较多？这个月行政楼层推广价格比较高？还是因为今年和去年客源结构发生了变化？行政楼层费用，因为出租率比预算降低得多，所以行政楼层的收入也就比预算降低了14%，但有一点值得庆贺：行政楼层的费
12、用比预算降低了126.1%。因此在费用和预算差不多的情况下，就需要思考出现这种情况的原因并且做到及时控制。行政楼层利润，因为费用的降低，才使得行政楼层利润和预算相差不多，只降低了0.2%，而且由于平均价格的提高，使得每间房占利润额提高了58.8%，从年累计来看，基本上除了行政楼层费用外都没有达到预算，利润比预算降低了27.1%，但费用基本上控制的还算可以，比预算低28%。行政楼层是酒店客房收入的重要来源之一，平常需要对行政楼层做出精确的统计，每个月还要分析行政楼层的各种状况，经常与客人进行交谈，了解他们的各项需求，想方设法提高行政楼层出租率，控制各项费用，相信会给酒店带来意想不到的收益。.考研
13、复试英语自我介绍范文10篇考研英语来源：中国考研网整理 2018-12-24 2019考研复试经验 复试技巧考研初试刚刚结束，不少同学已经对自己的成绩有数了，考研才进行到一半，接下来还有重要的步骤还需要准备哦。那么在考研复试时英语自我介绍的范文你一定要看看啦考研复试英语自我介绍不同的学校对口语测试有不同的标准和流程。有些制定了非常详细的标准和流程，甚至规定了每个老师发问的方式和时间；有些只是面试老师的自由发挥，成绩也基本上由面试老师主观判定。不管面试是否严格控制，考生对下面几个问题一定要认真准备，并形成一套属于自己的表达框架：一是自我介绍，如来自哪里，毕业学校、所学专业、毕业论文课题、业余爱好
14、、家庭基本情况等信息。二是做好用英语定义和解释自己所学专业的准备。口语测试时，老师有可能就本专业展开话题，考查考生用英语讲述事物的能力。因此考生对此要有所准备，先用一些自己比较熟悉的句型和词汇将答案组织起来，再用一些更精确的不经常用的句型和词汇来替换，提高语言质量，让考官感觉表述地道，有利于获得好成绩。考研复试英语自我介绍注意事项在自我介绍完了老师就会开始问你问题这里列出一些常见的问题，可以认真准备。注意在准备的过程中，要结合自己的经历和见解来准备答案，让自己回答的问题和整个的自我介绍融为一个整体。要不然很容易被考官抓住把柄，问个没完，很容易因紧张而露出马脚。在每一年的面试中都会有很多相同的问
15、题，这些问题看起来很平常，却有很多陷阱，一不小心就会被考官抓主小辫子了。回答这些常见的看起来很平常的问题，是很有艺术的。基本上每个院校每个专业的口试中都会涉及这一方面。考官其实是要借此了解你的口头表达能力以及你的报名表之外的一些信息。自我介绍时间以2-3分钟为宜。思路要清楚，要突出重点，口语尽量流利(不要太流利了，有背诵之嫌)。1) 考官要求你作自我介绍时，不要用let me introduce myself briefly / please allow me to introduce myself to you等句子，重复、啰嗦。开头可以只用一句话引入：Dear professors, I
16、feel so glad to meet all of you here.然后就可以进入主题，介绍姓名、年龄等等。2) 自我介绍的主体内容 姓名。介绍自己姓名时，发音一定要准(南方考生要多加注意)。 年龄。年龄可以跟在姓名后带过(I am XXX, 25 years old)。 原来的院校、专业。注意：一定要把原来学校的英文名称、专业的英文名称弄清楚(尤其是跨校、跨专业的学生)。 所属的公司、职位。注意：在职考生则应将自己公司、自己职位/职称的英文名称弄明白。 性格、能力。可以着重强调你的个性对你报考的专业有何积极的作用。如果报考的是学术性的专业，可以说自己细心(carefully，detai
17、l-oriented)、条理分明(logical)、踏实(steady)等;如果是研究性、应用性更强一点的专业，可以说自己负责(responsible)、可靠(dependable)、有效率(efficient)等。其他的一些表示性格、能力的形容词有：active, aggressive(有进取心的), adaptable, amicable(友好的), analytical(善于分析的), cooperative, creative, disciplined, dutiful, energetic, faithful, gentle, independent(有主见的), innovativ
18、e, motivated, modest, objective, precise, punctual, precise(一丝不苟的), temperate等等。在职考生或有过工作经验的考生还可以强调一下你的工作成绩，如：As the assistant to the General Manger of XXX Company, I have helped to negotiate a $200,000 deal for the corporation.爱好。All work and no play make Jack a dull boy. 除了强调你的学习的重视，同时也要避免给考官一种“书呆
19、子”的感觉。一般可以从体育、音乐、电影等方面来说，同时要简单说明这些爱好对你的积极意义(build my body, relax myself, open my mind);注意避免提到那些可能引起考官反感的爱好，如：playing computer games，watching TV等。你对报考的专业有兴趣(be interested in/be fascinated with/be obsessed with)，可适当举出一些例子，如经常看相关的书籍、论文、文章、新闻等。在职考生可以强调知识教育对工作的影响： In my work, I find it necessary to broad
20、en my horizons in communication. Thats why I long for entering your prestigious university.3)结束时可以用说：Thats all about me. / Well, thats who I am. Thanks for your attention.考研复试英语自我介绍范文汇总考研复试英语自我介绍范文1： ( For the On-Job Candidates)Respected Professors，Good afternoon! Im great honored to meet you here.I
21、m ，26 years old ， born in city ， Province.In the year of ，I entered University， majoring in Machincal Designing and Producing. During those 4 yearsstudy，I worked hard and I was always active in various activities. I gained the first scholarship for four times and I joined the Communist Party at the
22、college.However，with time going on ，the more I experienced， the clearer I realized that Im really interested in the Enterprise Management .I find many enterprises have the problem of an unmatched management to its developing speed . Im eager to learn more about management and I hope I can study furt
23、her in this University.So I resigned in August ， 2008 and started the way to pursuing my studies. After about half years hard work， Im finally standing before your honorable professors now. Im really excited. Though Ive sacrificed much on my way to pusuing studies， I believe its worthwhile. I believ
24、e working hard will finally be prepared. Thank you !考研复试英语自我介绍范文2：Good morning， everyone! I am glad to be here for this interview. First， let me introduce myself to you. My name is Li Ming. I was born on April 23， 1981. I am a local person. I am graduating from University this June. I major in Chine
25、se literature. I hope I could get the opportunity to finish my postgraduate courses in Peking University which I have desired for a long time. I have the confidence because I have such ability! I am a girl who is fervent(热情的)， outgoing and creative. At the same time， I think I am quick in mind and c
26、areful in everything. I am looking forward to my postgraduate studies and life. I will soon prove that your decision of choosing me is the wisest. Thank you for giving me such a valuable opportunity!考研复试英语自我介绍范文3：Good morning/afternoon， my dear teachers (my dear professors)。 I am very glad to be her
27、e for your interview. My name is _.I am _ years old. I come from _， a very beautiful city. My undergraduate period will be accomplished in _university in July， 2009. And now， I am trying my best for obtaining a key to _ University.Generally speaking， I am a hard-working student. I will try my best t
28、o finish it no matter how difficult it is. When I was sophomore， I found web design very interesting， so I learned it very hard. To weave a homepage for myself， I stayed with my personal computer for half a month， and I am the first one in my class who own his homepage. Furthermore， I am a person wi
29、th great perseverance. During the days preparing for the first examination， I insist on running every day， no matter what the weather was like. And just owning to this， I could concentrate on my study and succeeded in the end.Well， in my spare time， I like basketball， tennis and Chinese chess. Also，
30、 English is my favorite. I often go to English corner to practice my oral English on every Thursday， and write compositions to improve my written ability. But I know my English is not good enough， I will continue studying.Ok， thats all， thank you for your attention.考研复试英语自我介绍范文4：Good morning， everyo
31、ne! I am glad to be here for this interview. First， let me introduce myself to you. My name is Qin Jiayin. I was born on April 23， 1981. I am a local person.I am graduating from Jilin Normal University this June. I major in Chinese literature. I hope I could get the opportunity to finish my postgrad
32、uate courses in Jilin University which I have desired for a long time. I have the confidence because I have such ability! I am a girl who is fervent， outgoing and creative. At the same time， I think I am quick in mind and careful in everything. I am looking forward to my postgraduate studies and lif
33、e. I will soon prove that your decision of choosing me is the wisest. Thank you for giving me such a valuable opportunity!考研复试英语自我介绍范文5：Good morning， teachers， I am honored to be informed to have this interview.Introduce yourselfFirst let me introduce myself， my name is XX， 23 years old， and David i
34、s my English name. I am open-minded， easy to adapt， compatible with my friends， and willing to help others.Do you have any hobbies?In my spare time， I like reading books， collecting cards and coins， playing volleyball， communicating with friends， and so on.I also like English very much， I am fond of
35、 watching English films and listening to English songs， I passed College English Test Band six in September， 2003， I do believe there is still a long way for me to learn English well enough， however I will not shrink back， Because I realize that English is a bridge connected our country with the out
36、side world. Learning English is the most direct and available method for intercourse among countries and also useful for us to get advanced knowledge and technology from other nations.考研复试英语自我介绍范文6：Good morning：My name is XX， you can also call me Eason，I has such an english name just because the pro
37、nunciation of it is like my chinese name. I graduated from this university last year， and major in computer science， I liked computer very much， especially in multimedia technology， and wanted to make some achievement in this field， but when I finished my school.Well， in my spare time， I like soccer
38、， pop music， and stamp， being a soccer fan， I always show my love to Manchester United and Ryan Giggs is my favorite. I also like English very much， and had passed Band six this year， but I do think its still a long way to study it， so I wouldnt give up my English studying， and improve my oral and l
39、istening ability.So thats all， thank you.考研复试英语自我介绍范文7：Good afternoon， teachers.I am very glad to be here for this interview. First let me introduce myself. My name is abc， 25 years old. I come from Weifang， a beautiful city of Shandong Province. I graduated from Commercial College in July， 2001 and
40、 major in finance. Then， I was a teacher in abc， When I was a senior school student， I am interested in thought and began to read a certain classic work of Marxism， especially I finished reading “the florilegium of Mao ZeDong”。 From then on， I have dabbled in more and more theoretical works and accu
41、mulated great interests in theory study， especially in Marxism.I have a dream， a dream of my study. I wish devote my whole life and energy into the development of the Marxism. If I have the opportunity to study in abc University， Ill dabble in as much as document about the specialty as possible. If
42、it is possible， I want to get the primary accomplishment in my major， at least， a stable basis.Personally， for todays China， the first task to the development of Marxism is a process of construction. Thats to say， we should understand Marxism mostly from the aspect of construction and development of
43、 social society. Only when our socialistic country has a more rapid and balance development than the capitalistic， we can enhance the attractiveness and persuasion of Marxism eventually.考研复试英语自我介绍范文8：Good morning, my dear teachers, my dear professors. I am very glad to be here for your interview. My
44、 name is Song Yonghao, I am 22 years old. I come from Luoyang, a very beautiful ancient city. my undergraduate period will be accomplished in Changan university in July, 2004; and now, I am trying my best for obtaining a key to Tongji University.考研复试英语自我介绍范文9：Good morning. I am glad to be here for t
45、his interview. First let me introduce myself. My name is *, 24. I come from *, the capital of *Province. I graduated from the * department of *University in July, 2001. In the past two years I have been preparing for the postgraduate examination while I have been teaching *in NO. *middle School and
46、I was a head-teacher of a class in junior grade two. Now all my hard work has got a result since I have a chance to be interviewed by you.I am open-minded, quick in thought and very fond of history. In my spare time, I have broad interests like many other youngers.I like reading books, especially th
47、ose about *. Frequently I exchange with other people by making comments in the forum on line. In addition, during my college years, I was once a Net-bar technician. So, I have a comparative good command of network application. I am able to operate the computer well. I am skillful in searching for infor
