1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGEPAGE 1 OF 2WHAT TO DOHOW TO DOWHY TO DO1. Use standardAs the guests app roach the reception desk, gre-To give a positive impre-greeting for the guest.eting them at leave 3 meters away, say Good morssion of the restaurant.ning / afternoon / ev
2、ening. Mr/Ms # ( If you knowTo show respect by add-the guest name.ressing our guests by th-eir names will make themfeel at home.2. Look at the guest andWhen the hostess is greeting the guest, EstablishTo show we are genuine-smile to him / her since-and keep eye-contact with the guest and smilely wan
3、ting to serve the g-relygenuinely, treat the guest as a friend.uest, is a sign of a caringStand upright with an attentive body posture, at service.Indicates good g- the same time.rooming and confidence.3. Welcome guests to the After greeting the guest, the hostess should say To make guests at home r
4、estaurant by showing the welcome to coffee shop or welcome back coff-as well as to promptly a-way.ee shop if he / she is a retured guest. As a host-nnounce the name of the ess, you should always recognize a retured guest.restaurant,shows that we are sincere in providing4. Ask guests if they have Say
5、 Do you have a reservation, Sir / Madam ? proper service.made reservation.If Yes SayMay I have your name Sir / Madam?Always be humble to our Then repeat the reservation to the guest. Say guests, it is a sign of res-May I show you to your table, Mr / Ms # # ? pect.Then show the way to the guest by us
6、ing your palmnot the finger.5. Show the guests to Walk in front of the guest,not more than one metre &Ensure that our guests are folo-the table.dont walk too fast, look back the guest occasionally. wing, thiss common courtesy.APPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R ManagerSECTION: Western RestaurantJOB TITLE: HostessTASK NO: HS.W.R 01TASK: Greeting & Seating GuestEQUIPMENT REQUIRED: Reservation BookPREPARED BY: Sharon LIU
