1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: Waitress / WaiterTASK NO: HS.W.R 06TASK: Taking Food OrderPAGE 2 OF 2EQUIPMENT REQUIRED: Food Menu, Captain Order, Ballpen.WHAT TO DOHOW TO DOWHY TO DO6. Repeat guest order.Ask the guest:Would you like to
2、 try something m- To maximize the sales, ore?If no, ask:May I repeat your order? Repeatlet guest feel we try to he-every item, including the special request. Speaklp him.Avoid miss order-slowly & clealy when repeating.ing and guest complaints. Show complaints. Show courtesy Avoid mistakeby repeating.7. Leaving the table.Tell the guest you will come back soon and leaveCare about guestsguest with smile.feeling.PREPARED BY: Sharon LIUAPPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R Manager
