1、Reception Check-listMorning Shift (10:00-19:00)Attendance:Due Out:Group Due In:Due In:Group Due Out:OCC%:Event In House:10:00 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logbook. Refresh hotel information from GSO. Note down the inform
2、ation from briefing. Familiarise with preceding occurrence during night shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP & Group arrivals / departures . 10:40 Take note the issues what need us to follow up. Check all
3、 operation equipment whether is in gear(Computer, Printer,POS machine, Key encode machine, Invoice Printer, Photocopy Machine, PSB Scaner, etc) Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange For
4、m P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. Tidy up the back office,ensure e
5、verything is in order.11:00 Mid-day Reception organizer Phone handling in back office.14:00 Handling C/O in the PSB system (Print the P102 Report, make sure all C/O guest has already C/O in PSB system) Check departure report,ensure all old dockets forms for C/O rooms have been removed from buckets a
6、nd handle it properly. Check room move report, ensure guests information are update in PMS and bucket accordingly.15:00 Update guests profile into PMS Ensure all the RC filled, Guest information input,PSB,comments,etc are update correctly17:00 Invoice check.Ensure that there are no “not-updated” reg
7、istration cards on the desk;Ensure profiles in opera are input correctly Check PSB,ensure each intraday checked-in guests information has been sent to PSB18:00 Reception organizer, greeting and leading guest in lobby Tidy up the back office and ensure next shift has enough stationary. Ask for shift
8、leader checks your paperwork19:00 Sign OutSignature By GSO/GSM:Shift Leader:Non-guarantee:Out Of ServiceOut Of OrderSign InCheck grooming and hygiene before you are on duty.Read all the Notice Board, MEMO, Event Orders and Logbook.Refresh hotel information from GSO.Note down the information from bri
9、efing.Familiarise with preceding occurrence during night shift and yesterday.Familiarise with conferences and groups in the hotel todayFamiliarise with expected arrivals / departures, VIP & Group arrivals / departures . Take note the issues what need us to follow up.Check all operation equipment whe
10、ther is in gear(Computer, Printer,POS machine, Key encode machine, Invoice Printer, Photocopy Machine, PSB Scaner, etc)Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenit
11、y Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.Tidy up the back office,ensure everything is in order.Mid-
12、day Reception organizerPhone handling in back office.Handling C/O in the PSB system (Print the P102 Report, make sure all C/O guest has already C/O in PSB system)Check departure report,ensure all old dockets forms for C/O rooms have been removed from buckets and handle it properly.Check room move re
13、port, ensure guests information are update in PMS and bucket accordingly.Update guests profile into PMS Ensure all the RC filled, Guest information input,PSB,comments,etc are update correctlyInvoice check.Ensure that there are no “not-updated” registration cards on the desk;Ensure profiles in opera
14、are input correctlyCheck PSB,ensure each intraday checked-in guests information has been sent to PSB Reception organizer, greeting and leading guest in lobbyTidy up the back office and ensure next shift has enough stationary.Ask for shift leader checks your paperworkSign OutReception Check-listAfter
15、noon Shift (14:30-23:00)Attendance:Due Out:Group Due In:Due In:Group Due Out:OCC%:Event In House:14:30 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logbook. Refresh hotel information from GSO. Note down the information from briefing. Fa
16、miliarise with preceding occurrence during night shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP & Group arrivals / departures . 15:30 Take note the issues what need us to follow up Check all operation equipment whe
17、ther is in gear(Computer, Printer,POS machine, Key encode machine, Invoice Printer, Photocopy Machine, PSB Scaner, etc) Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Ameni
18、ty Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. Tidy up the back office,ensure everything is in order.16
19、:00 Mid-day Reception organizer Phone handling in back office.17:00 Update guests profile into PMS Ensure all the RC filled, Guest information input,PSB,comments,etc are update correctly20:30 Print User activity log and double checked the Modify and make sure all the C/I guest updated in the PSB sys
20、tem. Check room move report, ensure guests information are update in PMS and bucket accordingly. Check in house guest report, ensure all the in house guest are with profile in bucket.22:00 Invoice check Ensure that there are no “not-updated” registration cards on the desk;Ensure profiles in opera ar
21、e input correctly Check PSB,ensure each intraday checked-in guests information has been sent to PSB22:30 Tidy up the back office and ensure next shift has enough stationary. Ask for shift leader checks your paperwork23:00 Sign OutSignature By GSO/GSM:Shift Leader:Non-guarantee:Out Of ServiceOut Of O
22、rderSign InCheck grooming and hygiene before you are on duty.Read all the Notice Board, MEMO, Event Orders and Logbook.Refresh hotel information from GSO.Note down the information from briefing.Familiarise with preceding occurrence during night shift and yesterday.Familiarise with conferences and gr
23、oups in the hotel todayFamiliarise with expected arrivals / departures, VIP & Group arrivals / departures . Take note the issues what need us to follow upCheck all operation equipment whether is in gear(Computer, Printer,POS machine, Key encode machine, Invoice Printer, Photocopy Machine, PSB Scaner
24、, etc)Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stap
25、ler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.Tidy up the back office,ensure everything is in order.Mid-day Reception organizerPhone handling in back office.Update guests profile into PMS Ensure all the RC filled, Gue
26、st information input,PSB,comments,etc are update correctlyPrint User activity log and double checked the Modify and make sure all the C/I guest updated in the PSB system.Check room move report, ensure guests information are update in PMS and bucket accordingly.Check in house guest report, ensure all
27、 the in house guest are with profile in bucket.Invoice checkEnsure that there are no “not-updated” registration cards on the desk;Ensure profiles in opera are input correctlyCheck PSB,ensure each intraday checked-in guests information has been sent to PSBTidy up the back office and ensure next shift has enough stationary.Ask for shift leader checks your paperworkSign Out
