1、Standard Operation Procedures / Front Desk 前厅部标准操作程序/前台前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提
2、供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。DEPARTMENT部门: Front Office前厅部JOB TITLE职务: Receptionist前台接待TASK NO任务编号: 14TASK任务: Maintaining Inventory and RequisitionsEQUIPMENT REQUIRED: Fidelio work stationWHAT TO DO要做什么HOW TO DO如何去做WHY为什么To make a note in the communication logbook.Monitoring the par sto
3、ck.Raising the requisition form.Handing of requisition form.Filing a copy of the requisition form.Receptionist rotated will mainly in charge of it. To write down the things that are running low in supply.To check supplies against the standard par stock.Make sure that this is done in timely manner.Lo
4、ok up in the communication logbook.Run through existing stock and requisite enough supply to maintain par stock.Get authorization from FOM.To hand the form to a purchasing personnel for signature.File it systematically in the requisition folder.To make requisition easier. Care about colleague conven
5、ience.To ensure that there is always enough supply available so as to provide superior service smoothly.To hand requisition form on the appointed day of the week.Receive information from other colleague, pay attention to team workClearly know the existing stock by physical check so as to keep consistent service to guest.Acknowledgment.Record purposes.PREPARED BY: APPROVED BY:DESIGNATIONFront Office ManagerSIGNATURE/DATE 签名/日期DESIGNATIONSIGNATURE/DATE 签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家
