1、酒店管理手册皇冠酒店设计标准手册Crowne Plaza Design Standards ManualIndex 索引Section 1.0 Introduction 介绍1.1 Statement of Purpose 目的陈述1.2 Brand Positioning and Defining Features 品牌定位，显着品牌特性1.3 Standards Organisation 设计标准架构1.4 Design Philosophy 设计理念1.5 Using the Design Standards 设计标准的使用1.6 Design Review Process 设计审核程序
2、1.7 Document Submission Requirements 文件提交要求1.8 Document Submission Approval Sequence 文件提交审批程序1.9 Variances 变更1.0 Introduction 介绍1.1 Statement of Purpose目的陈述The purpose of the Crowne Plaza Brand Design Standards Manual is to establish acceptable standards for the sitescape, architecture and interior
3、design.为Crowne Plaza 皇冠假日酒店写就的设计和建造标准手册是设立酒店的外部环境、建筑和室内设计的可接受标准。The intent is not to create a standard design style, but rather one of consist quality and ambiance.It will establish a defined level of guest expectation and a means to measure and maintain a basic level of quality at every Crowne Plaz
4、a Hotel. The intent also is not to limit architectural and interior design solutions but to allow for freedom of design expression appropriate to each market while meeting overall brand goals.其目的不是设定一个标准的设计风格从更深远的意义上来说是要建立同一品质和品牌的一致性。这个标准将在每个Crowne Plaza 皇冠假日酒店确立一个连贯一致的宾客期望值、并用来衡量和保持每间皇冠假日酒店的同一品质水准。
5、当然，这并不是限制建筑设计和室内设计的解决方案，而是要求在满足总体品牌目标的情况下，给设计表达以足够的自由度来适合每个市场。These Standards are intended to be used for several purposes. For potential investors and owners of Crowne Plaza properties, this document defines the commitment to quality of Crowne Plaza Hotels. For architects and other design professio
6、nals, this information is a guide to assist in the design process for the construction and renovation of Crowne Plaza properties. Potential Owners can refer to this document to identify the extent of work / cost required for the conversion of existing properties to the Crowne Plaza brand. In additio
7、n Crowne Plaza Hotels will use these Standards for the evaluation of property compliance during the Design Review process.本标准可用于多种用途。对于皇冠酒店未来投资者和业主方，本标准定义了皇冠酒店的品质承诺。建筑师、专业设计人员在对Crowne Plaza 皇冠假日酒店物业进行建造和翻新的设计过程中，都必须以这些资料作为指南。潜在业主可以借鉴这份文件以确定将他们的物业挂牌转为Crowne Plaza皇冠假日酒店所需的改造工程范围。Crowne Plaza 皇冠假日酒店会在建
8、筑设计评审阶段中使用这个标准来评估物业与品牌的相符性。The goals and standards set forth in this document establish the minimum architectural, interior, specific building systems planning and design parameters for Crowne Plaza Hotels. Building owners and their design professionals must meet or exceed these criteria. When speci
9、fic design issues are not addressed, these Standards are to be used as a guide to establish design intent in order to develop innovative design solutions and which meet or, as governed by market forces, exceed the intent of the Standards. This document also establishes a basis for the review process
10、 which will be an on-going collaboration between the Property Owner, his Consultants and IHG Design & Engineering.本文件内所述标准和目标提供了皇冠酒店建筑、室内、楼宇系统规划以及设计参数的最低标准。业主及其专业设计师必须达到或超过该标准。如若某些设计问题未能得到解决，本标准可作为确定设计方向的参考，从而找到能够满足，或者顺应市场导向而超过，本标准的用意。同样，本文件可作为业主、他的咨询顾问以及IHG设计和工程团队之间审核流程的基本文件。Crowne Plaza Hotels are
11、 designed to meet the corporate business travellers needs for a full service hotel. This guest is an experienced traveller who can easily discern even small variances in service, facilities provided and quality of fit-out. Therefore, it is critical that all aspects of these standards be adhered to i
12、n order for Crowne Plaza Hotels to maintain their competitive edge.皇冠酒店，是设计为能够满足商务旅行人士所需要的，全方位服务的酒店。该类商务人士是非常有经验的，能很容易从酒店的服务、设施以及装饰质量方面察觉细小的差别。因此，严格执行本标准在所有各方面的规范要求，对保持皇冠酒店的市场竞争力是至关重要的。1.2 Brand Positioning & Defining Features 品牌定位及显着品牌特性A dynamic brand, Crowne Plaza is an international, premium bra
13、nd, offering first class accommodation with enhanced meetings services and facilities, in major market gateways, developing business centres and key leisure destinations around the world.作为一个强有力的国际性优质品牌，皇冠酒店提供了一流的客房服务、及各类增强型会议服务设施等，坐落于全世界各主要，发展中心的商务中心和主流休闲目的地。A Crowne Plaza Hotel has in excess of 30
14、0 guest rooms and over 1,300m of meeting space, offering premium accommodation designed for:一个皇冠酒店拥有300 多间客房及1300 多平方米的会议场所，为以下人士提供了高级居所：i) Discerning business and leisure travellers who appreciate simplified elegance combined with the practicality of the latest technology / work environment feature
15、s.喜欢简单优雅中结合了实用的最先进技术/工作环境等特点的商务或休闲旅行人士。ii) Self-assured professionals who chose to work and play on their own terms.根据自己的情况选择工作或娱乐的自信的专业人士。iii) “A Crowne Plaza Hotel is the place to get it done outside the office”.皇冠酒店是办公室外的解决问题的工作场所Defining Brand Features will include: 显着品牌特性包括：(a) Lobby meeting pl
16、ace “The place to meet” A lobby for work and play, networking, including a fashionable lounge bar with entertainment, incorporating an integrated internet area where business and leisure intertwine.大堂会面区“会面区”可以进行工作、娱乐、交流的区域，包括时尚高级娱乐酒吧，以及结合商务休闲于一体的因特网区域。(b) Lobby Connection Village with public and se
17、mi-private areas and lobby workspace including:大堂“社交村”设有公共及半私享区域，以及大堂工作区域，包括： Lounge seating 休息沙发 Lobby bar 大堂酒吧 Areas for guests sensitive to working alone or as a group 可供客人独自或团队工作的区域 Power / data access 电源/数据接口(c) Function areas that are the ideal choice for mid to large sized business meetings.
18、Meeting rooms that preferably have natural lighting with black out curtains, adjustable lighting / audio visual / air conditioning in meeting rooms including ergonomic seating.会议区域适用于中型至大型规模的商务会议。会议厅最好有自然采光，以及遮光帘，设有可调光照明/音响/空调设备，以及符合人体工学的座椅。(d) Business Centres商务中心 Personal privacy 私密区域 Ergonomic wo
19、rkstations 符合人体工学的电脑台 On- site IT and secretarial assistance 现场IT 和秘书服务 Meeting Room facilities 会议设施(e) The best of guest room services, these will be essential to a positive guest experience.Crowne Plaza Hotel guests require a multifunctional guest room environment in order to deliver on two specif
20、ic needs:最好的客房服务，这将成为客人愉悦感受的基本要素。皇冠酒店的客人要求多功能客房环境能够提供以下两方面服务： An oasis to escape the hassles of high pressure meetings and business travel.一个避风港，能够有效放松高强度会议和商务旅行所带来的压力。 A workspace where guests can be productive with their business activities.一个工作室，能够让客人高效处理商务事宜。The former is accomplished through th
21、e execution of the Sleep Advantage program ensemble and guest bath program, while the latter is addressed through in-room technology / work environment attributes.前者是由“客人安睡”和“客人沐浴”计划实现的，后者则是由改善客房内技术/工作环境来实现的。Technology, should be “the most technologically advanced” within reason, with in-roomtechnol
22、ogy / work environment attributes such as ergonomic task chair and ample desk space, adequate lighting, internet connectivity (wired and / or wireless), adequate and conveniently located power outlets, up-to-date flat screen television 37” LCD with appropriate input / output connections through a co
23、nvenient application (i.e.: JackPack) for laptop, DVD, MP3 device, etc. Guest working environment in the guest room must exceed all expectations:这里指的技术，是指合理的“最先进的技术”，客房内的技术/工作环境设施，包含了诸如符合人体工学的工作椅，宽敞的写字台空间、充足的照明、因特网连接（有线或无线）、足够的和方便的插座位置、带有合适的输入/输出插口，可通过一个方便的设备（如JackPack）连接电脑笔记本、DVD、MP3 等设备的新款37” 平板液晶
24、电视等。客房内的工作环境必须超越所有期望值： Flexible work surface/s - ergonomic desk; moveable on castors灵活的工作台面 符合人体工学带有可移动脚轮的写字桌； Ergonomic chair; hydraulic lift, swivel on castors符合人体工学的写字椅；可液压提升，可旋转，带脚轮。 Extended connectivity扩展连接性 Access to printers打印接口 Adequate and flexible lighting充足可调光照明 Working in bed; power acc
25、ess床上工作时的电源接口 Mini Bars content for choice迷你吧台多种选择内容 Place to relax - comfortable sofa or arm chair with ottoman seating休闲区域舒适的沙发或者躺椅，附有搁脚凳 Comfortable bed Sleep Advantage舒适的床铺利于安睡Professional Architectural & Interior Design is critical in order to meet the market positioning goals for Crowne Plaza
26、Hotels. Efficient Back of House and Front of House architectural planning will improve service by the hotel staff, while providing a convenient layout for guests which can boost sales of food and beverage, retail and meeting facilities. The creation of pleasing architectural spaces and inviting inte
27、rior design will further enhance guest experience through a positive first impression, a sense of value for money, and of a comfortable and pleasing environment that will invite repeat visits.专业的建筑及室内设计，是达到皇冠酒店市场定位要求的关键。高效的后场和前场建筑规划，将有助于提高酒店员工的服务质量，同时又能为客人提供一个方便的布置格局，这将促进餐饮、零售商店的销售，及会议设施的租赁。营造一个令人愉快
28、的建筑空间以及吸引人的室内设计，能够通过愉悦的第一印象，物有所值的感觉、舒适环境来进一步提升客人的住店感受，从而增加回住率。1.3 Standards Organisation 设计标准的架构The Design Standards Manual is organized into the following ten (10) sections to assist the various consultants understand the IHG Design Requirements:设计标准手册由以下（10）部分组成，以帮助各顾问理解IHG的设计要求：Section 1: Introdu
29、ction 第一部分：介绍This section describes the general purpose of the document, standards organisation, brand positioning, and list of other cross referenced documents to be used to ensure compliance with the Design Standards Manual, design review process, document submission requirements and approvals.此部分
30、阐述了文件的基本目的、设计标准的架构、品牌定位，以及其他相互参照并为确保遵守设计标准手册、设计审核程序、文件提交的要求和核准等所需要的相关参考文件的清单。Section 2: External Works第二部分：室外工程This section describes parking, landscaping, irrigation, hardscaping and exterior requirements forthe hotel.此部分阐述了酒店停车、景观、灌溉、硬质景观以及外部的要求Section 3: Public Areas第三部分：公共区域This section outlines
31、 the design performance criteria required for the various public areas throughout the hotel including general arrangement and special requirements for all functional uses of the Hotels public areas.此部分概述了整个酒店各个公共区域的设计标准，包括了酒店公共区域所有功能使用的平面总布置和特殊要求。Section 4: Guest Accommodation 第四部分：客房区域This section
32、outlines the design performance criteria required for the guestrooms, suites and guestroom corridors. It includes complete design specifications of the Guestroom Electrical Lighting / Power / Switching / Circuitry Diagrams (Appendix A) .此部分概述了客房、套房和客房走道的设计要求，包括客房照明/电源/开关/电路（附件A）的设计技术规范要求。Section 5:
33、Administration Offices 第五部分：行政办公室This section describes the general arrangement and special requirements for all functional uses of the Hotels Executive & Accounts administrative offices, including generic layouts (Appendix C).此部分概述了酒店行政、财务办公室所有功能区域的布置和特殊要求，包括平面图（附件C）Section 6: Back of House第六部分：后场T
34、his section describes the general arrangement and special requirements for all functional uses of the BOH administrative and support requirements including; housekeeping, employee facilities, HR, F&B support and the loading dock. It also delineates important functional departmental relationships nee
35、ded to ensure efficient staff work flow, including generic layouts (Appendix B).此部分阐述了后场行政及支持功能区域的布置及特殊要求，包括， 客房服务、员工设施人力资源、餐饮支持和卸货区。同时，还表述了各个部门之间的重要关系，以确保员工高效工作流程，并包括平面图（附件B）Section 7: Vertical Transportation第七部分：垂直运输This section is a general description of the minimum functional requirements of pa
36、ssenger elevators and escalators, service elevators outlining the technical requirements for quantity, size, capacity and speed.此部分概述了客梯和自动扶梯以及服务电梯的最低功能使用要求，描述了数量、尺寸、载客量和速度等技术要求。Section 8: Architectural Fire Life Safety第八部分：建筑消防安全This section outlines the performance criteria in the building archite
37、ctural planning to comply with the Global IHG Fire Protection and Life Safety Design.此部分概述了符合全球IHG消防安全设计建筑规划标准。Section 9: Finishes, Materials, Fittings and Hardware第九部分：饰面、材料、装饰件和五金This section describes the definition of finishes and fittings, the recommended general finishes for each application a
38、nd location in the hotel, installation methods, and special fittings and equipment requirements for all functional uses of the public areas, guestrooms and BOH areas.此部分描述了各种饰面和装饰件定义，酒店各部分所应安装的饰面，安装方法和公共区域、客房和后场区域的所有功能使用的特殊装饰件以及设备要求Section 10: Key Standards Summary 第十部分：主要标准概要This useful section sum
39、marises in easy reference table format, some of the key-design criteria essentials in good hotel design such as guestroom module gross / net m area calculation methods, fire ratings between all vertical / horizontal compartments / partitions / walls, minimum public area and BOH ceiling heights, acou
40、stic ratings and lighting levels to name a few.这一部分采用方便查询的表格，总结了一些优质酒店“关键设计”的标准和要素，比如客房模块建筑总面积/净面积m的计算方法、所有垂直/水平隔间/隔墙之间的防火等级、公共区域和后场的最低天花高度、噪音指数和照明等级等。The Design Standards Manual for the Crowne Plaza Hotel Brand is only one of ten (10) IHG Standards to be used in the various design, mock-up room and
41、 construction stages of a Crowne Plaza Development.设计标准手册仅是IHG 皇冠酒店品牌的十大标准之一，用于皇冠酒店的各个设计、样板间和施工阶段These documents will be handed over in a progressive manner during the initial Project Phases Design Brief Phase (DB), Concept Design Phase (CD) and Design Development Phase (DD).These ten (10) Standards
42、 are as follows:这些文件将会在项目初始阶段-设计概要阶段（DB）、概念设计阶段（CD）和设计深化阶段（DD）逐步进行移交。以下为十大标准：1. Design Standards Manual: 设计标准手册This document establishes the minimum architectural and interior, design criteria for construction,renovation or conversion of Crowne Plaza Hotel properties.该文件定义了皇冠酒店施工、翻新和改建的建筑和室内设计标准的最低要
43、求。2. Facilities & Area Design Program: 设施和区域设计方案This document gives a full break-up in m of each; guestroom, public, BOH, circulation area of the hotel, including departmental relationships, circulation flow and general planning notes.该文件将酒店的客房、公共区域、后场、通道区域，按平方米详细分析，包括了各部门关系、客流量和规划备注。3. Food & Bever
44、age: Restaurant, Bar Banqueting Concepts: 餐饮：餐厅、酒吧宴会概念This document describes the design and operational concepts of each outlet in terms of; ambience, theme, recommended table sizes, table mix, food concept, uniform style and table top brief, including visual reference material.该文件为每个餐饮区描述了周围环境、主题氛
45、围、所建议的桌子尺寸、桌子摆放、食品主题、员工制服样式以及餐桌桌面式样，包括参考图片材料等各个方面的设计和运营理念。4. Spa and Fitness Centre Design Manuals: Spa和健身中心设计手册This document describes the design and operational concepts of the Spa and Fitness Centre in terms of sensory journey, spa / fitness centre experience and facilities to be provided, ambien
46、ce, theme, recommended treatment rooms and locker room layouts, food concept, uniform style, lighting & HVAC brief, including visual reference material.该文件描述了Spa和健身中心所提倡的感觉之旅，所提供的Spa/健身体验和设施、周围环境、主题气氛、所建议的治疗室和更衣室布置，食品概念、制服样式、照明及空调，包括参考图片材料等各个方面的设计、运营理念。5. Supplementary Design Reference: 补充设计参考These
47、user friendly Design Reference, outline Guestroom Electrical and Circuitry Layouts, Shower Door Threshold Details, Front Desk Design for Reception, Concierge Stations and Club Lounge, Meeting Rooms, Club Lounge, Generic Planning for FOH & BOH Areas, FFE for General Offices & BOH, M&E Requirements fo
48、r General Offices & BOH, Finishes Schedule for General Offices & BOH, Staff Dining Room Sample Design, Staff Changing Facilities Sample Design / Generic Planning for Executive Office, Accounts Office, Front Office, Safe Deposit Box, HR, Engineering, IT & PABX, IT Design Manual and generic layouts, Communications Centre and generic layouts.这个使用方便的设计参考，概括了客房电器和电路布置、淋浴房门节点详图、大堂接待处的前台设计、礼宾部及其俱乐部酒廊、会议室、俱乐部酒廊，以及前后场区域总平面布置、办公区和后场家具布置、办公区和后场机电要求、办公区和后场装饰材料表、员工餐厅设计样板、员工更衣室设计样板/行政办公室总平面布置、财务办公
