1、酒店管理手册SOFITEL索菲特ACCOR HOTELS & RESORTSSOFITEL PRODUCT DEFINITION & DESIGN BRIEF索菲特产品定义及设计大纲_DETAILED BOOKLET ASIA详细的小册子 亚洲_TABLE OF CONTENTS目录1) Sofitel Design Principles索菲特产品设计原理 Note注解2) Sofitel Asia Product outlines亚洲索菲特产品大纲3) Guestrooms客房: Asian Adjustments亚洲化的调整3.1 Style风格3.2 Bedrooms Breakdown
2、 and Beds Dimensions卧室分类及床的尺寸3.3Finishing装饰/Fittings装置/FF&E家私，设施及设备4) Public Areas公共区域4.1Overview概观4.2Style风格4.3Exterior外部4.4Car Parks停车场4.5Porte Cohere and Main Entrance雨棚及主要入口4.6Foyer/Lobby大堂4.7 Reception Desk接待处4.8Concierge礼宾部4.9Bell Captain Desk行李部4.10Guest Relation Desk宾客服务部4.11Luggage Store行李存
3、储处4.12Safe Deposit Room保险柜房4.13Lobby Bar大堂酒吧4.14Lobby Shops大堂商场4.15Library Sofitel索菲特图书馆4.16Business Center商务中心4.17Group Check In团队入店办理处4.18Public Toilet公共厕所4.19Public Telephones公共电话4.20Guest Lifts客梯4.21Restaurants餐厅4.22Ballroom宴会厅4.23Meeting Rooms会议室4.24Boardroom董事会会议室4.25Swimming Pool游泳池4.26Health
4、 and Fitness Center健身中心/Spa水疗4.27Discotheque的士高/Fun Pub娱乐吧4.28Kids Club儿童俱乐部4.29Executive Lounge “Sofitel Club”索菲特行政酒廊4.30Executive Floors “Sofitel Club” 索菲特行政楼层1) SOFITEL DESIGN PRINCIPLES 索菲特设计原则 NOTE注解The following design principles are guidelines intended to provide a clear image of the Sofitel
5、product quality.以下的设计原则是为索菲特产品品质提供一个清晰的指导方针Chief among the factors that impact upon the overall architecture is the Sofitel philosophy that each hotel has its own character and unique appeal.索菲特产品的主要因素之一是每一个酒店都有自己的特征及独特的魅力In addition, the layout of a specific project will undoubtedly vary from prope
6、rty to property, for any of several reasons. These include; constrains of available space, product evolution over period of time, the competitive environment of a specific location, local cultural imperatives, innovation in interior design and special requirements of the local market.另外，由于不同的时代，环境，当
7、地市场及地点以致于各自酒店的客房及布局都各有其特色。Please respect the spirit of these guidelines as far as possible, but remember to review the final designs with Accor Technical Services department.请尊重这些指导方针的精神，须与雅高技术服务部审查最后的布局及设计。2) SOFITEL ASIA PRODUCT OUTLINES索菲特产品大纲* Quality品质- Major gateways主要的城市- Secondary Cities次要的城
8、市Upper upscale (5 Stars International)国际五星级5 Stars simplified简化五星级* Guestrooms 客房(all sizes are net均为净面积)- Standard标准客房- Dimensions尺寸- Minimum CBD市中心最小面积- Minimum Resort度假村最小面积379m x 4.2m3340* Built up area建筑面积/room房Average平均 80/120sqm平方米* Number of Rooms房间数- Average平均 200* Restaurants餐厅- Depending
9、on number of rooms and local market取决于房间数及本地市场- Average平均- Type类型:1 main restaurant with buffet带自助餐的主餐厅 (Western 西餐+ Asia亚洲风味) Specialty(s)- Average seats平均座位数2 to 3120 + 100* Lobby Bar大堂酒吧- Depending on number of rooms and local market取决于房间数及本地市场- Average seats平均座位数80* Ballroom宴会厅- Depending on num
10、ber of rooms and local market取决于房间数及本地市场- Average banqueting seats平均宴会座位数350* Meeting rooms会议室- Depending on number of rooms and local market取决于房间数及本地市场- Average平均1 x 120sqm + 2 x 60sqm* Boardroom Sofitel董事会会议室1* Business Center商务中心Yes有* Library Sofitel索菲特图书馆Yes有* Executive Lounge Sofiel Club索菲特行政酒廊
11、俱乐部40 seats座位* Executive Floors Sofitel索菲特行政楼层Upper floors 15% to 20% of rooms 15-20%的高楼层房间* No-smoking Floors不吸烟楼层Minimum 30% of total rooms最少为总房数的30%* Swimming Pool游泳池* Swimming Pool Bar游泳池酒吧YesYes* Health Center健身中心 Spa水疗YesYes* Kids Club儿童俱乐部In resorts度假村* Bar 酒吧/Fun Pub娱乐吧/Disco的士高Upon markets市
12、场需要* Shops商店Minimum 2 (Boutique + F&B)3) GUESTROOMS客房: ASIAN ADJUSTMENTS3.1 Style风格* Upper upscale (5 stars international国际五星级) in major gateways主要城市* 5 Stars simplified in secondary cities.简化五星级在次要城市* Modern/Contemporary or Classical, depending on local market取决于本地市场，时尚/现代或古典* Functional and practi
13、cal, business oriented for CBD多功能及实用的，市区酒店需具备商务服务要求* Innovative创新的* Colorful华美的* Warm温暖的* Elegant and refined豪华及优雅的* French touch (artwork, fitting, flowers, and sometimes furniture) 法国情调（艺术品，装置，鲜花及家具）* Hi-tech高科技* Each hotel specific and unique design每个酒店特殊及独特的设计* Daylight and lighting ambience are
14、 particularly important日光及灯光气氛特别重要3.2Bedrooms Breakdown and Beds Dimensions睡房的分类及床的尺寸* Twin双人房 Double Beds大床:- Proportion as per market needs按市场所需的比例- Twin beds layout Hollywood type (convertible for flexibility) when possible 好莱坞类型的双床设计（可随时改变房态）- Double bed 大床= 2.1m x 1.8m- Twin bed双床 = 2.1m x 1.2m
15、* Connecting Rooms双连房:- 5% Pairs对 (=10% rooms房间)- Connecting one double bed configuration to one twin bed configuration 一间大床房连结一间双床房* Non Smoking Rooms不吸烟房间: Minimum 30% of Total最少为总房数的30%* Disabled guestrooms残疾人房: Minimum 1最少1间* Suites套房- 5% to 10% of total room inventory, depending on local market
16、房间总数的5%-10%，根据本地市场而定- Higher design quality更高的设计品质* Executive Floors行政楼层- Upper floors设置在高楼层- 15% to 20% of total room inventory占总房间数的15%-20%- Upgraded design and facilities提升设计及设施- With executive lounge 设有行政酒廊(minimum 5 guestrooms cells最少5间客房面积)3.3Finishing/Fitting/FF&E装饰/装置/家具/设施/设备* Entrance area
17、入口区域:- Door closer闭门器 (embedded嵌入式的)- Energy saving device节能装置- Master switch总开关- Wardrobe with lighting and switch, sliding doors or conventional配备灯及开关，滑动门或传统的衣柜- In room safe, size compatible for laptop, with inside electrical socket带内置电插座，可容纳手提电脑的保险箱- Luggage rack, permanent or foldable固定式的或可折叠式的
18、行李架- Entrance floor rather hard material (parquet or granite/marble)入口地面更适合硬质材料（木地板或花岗岩/大理石）- Full length mirror全身镜* Bathroom浴室- 4 features (separate shower in addition to bathtub)4件套 （有单独的浴缸,沐浴）- Bathtub 1.8m x 0.8m or sunk-in type内嵌式浴缸- Vanity counter with facial lighting and ceiling halogen or in
19、direct lighting带有化妆壁灯及吸顶灯或间接照明的梳妆台- Permanent hairdryer固定的电吹风- 2 lighting circuits2套灯光电路- Night light can be considered可以考虑夜灯- Wall mounted telephone, with dialing ability带拨号功能的墙挂式电话- WC 座厕- Showerhead 3 to 4 position (massage, normal, jet,) with flexible and sliding bar-frameless glass door/partiti
20、on.有3-4个功能的沐浴头（按摩，普通，喷射）有伸缩性的及可滑动的玻璃门/隔板- Artwork with light带灯光的艺术品- Scale称- Shelving for long stay, mainly resorts在度假村为长住客准备的物品存放架* Bedroom睡房- Writing desk (free standing) with drawers, chair, Guest sockets available but hidden (flap or drawer) including 2 electrical sockets, 3 data sockets and ext
21、ensions (1 x telephone, 1 x fax/computer, 1 x quick internet access).带抽屉的独立式写字台，椅子，提供隐蔽式插座，包括2个电插座，3个数据插座及内线电话号码（1个电话，1个传真/电脑，1个快速上网接口）- Writing desk phone handset with functions (hand free, recall, voicemail) message light on both handsets.写字台电话需有多功能（可免提，重拨，语音信箱） 都需有留言灯- One phone handset wireless
22、一个无线电话机- TV cabinet with sliding doors or rotating doors, sliding and rotating TV base, TV 29” minimum带可滑动的或可旋转的电视剧柜，可滑动或可旋转的电视底座，最少29寸彩电- Stereo set in suites套房内设置立体声系统- Mini-bar cabinet with shelving/light配备摆设架/灯的迷你吧柜Mini-bar to be noiseless type provision for tea jug低噪音迷你吧-有茶壶装置- Minimum 2 pieces
23、 of artwork, with light最少2件艺术品，有照明- Curtains (day, night, sheer) or wooden panels. Full blackout to be ensured.窗帘（白天，夜晚，薄纱）或木制的窗帘盒。确保完全遮蔽- Alarm clock时钟- Lights control panel on bedside (master switch +2 or 3 more)床头灯光控制 (总开关 +2个或3个更多)- Air-conditioning controls 空调控制器 - Lighting concept to provide d
24、iversified lighting应有多变化的灯光理念- Make up facilities/Corner wherever possible化妆空间* Guestroom Corridors客房走廊- Width 宽为2.00m (minimum 至少1.8m)- To animate corridor with recessed doors, lighting, consoles, flowers, artwork.用隐蔽门布局, 灯光, 摆设台, 鲜花, 艺术品来装饰走廊- Minimum height 至少高度为2.4m- Back ground music is provide
25、d in lift lobby电梯厅提供背景音乐4) PUBLIC AREAS公共区域4.1 Overview概观Designs of Sofitel public areas will obviously differ considerably from one hotel to another due to variations in the site, location, hotel size and other architectural concerns.由于场所的变化, 位置, 酒店面积以及其它建筑上的关系, 每个索菲特酒店的公共区域的设计明显地各有所不同。The followin
26、g principles provide some fundamental guidelines to be considered in the design of the public areas. They are intended to ensure that these areas meet the particular needs of the primary Sofitel markets clientele.以下的原理在公共区域的设计方面提供了一些基本的指南。它们将确保这些区域能够满足索菲特主要市场客户的特殊需求。4.2STYLE风格Sofitel quality will be
27、 of “upper upscale” market corresponding to an international 5 stars in major gateways.索菲特品牌针对高档次市场, 主要城市及国际五星级The style of the public areas can be modern and contemporary, or classical, depending on the market, the location and building.公共区域的风格可以时尚及现代，或古典，取决于市场及建筑物位置It has always to be elegant and
28、refined, with a French touch when appropriate (for instance through artwork, and /or fittings, and /or, flower, sometimes furniture, as well as a local flavor).它通常应是精致及优雅的， 适当时带一种法国情调 （例如通过艺术品，或装置或鲜花，有时家具，以及当地格调）Functionality and practicability need always to be integrated, mainly for CBD properties
29、 business oriented.功能及实用性通常需要结合，适合于市中心的商务性质的酒店Efficiency with Hi-tech features and innovativeness are special features helping to strengthen Sofitel competitiveness on the market.有效率及高科技的创新对帮助巩固索菲特品牌在市场上的竞争力起重要作用Finally, each Sofitel has a specific and unique design conferring to the property its ow
30、n identity.最后， 每一个索菲特酒店都有自己的特殊及独特的设计。4.3Exteriors外部The building exterior architecture will confer to each product its first image for guests.建筑物外部建筑风格将给留下客人第一印象It is important to have an original style, modern or classical, but always of high quality.保留其原有的风格极其重要， 时尚或古典，但始终是高品质的A good building outsi
31、de lighting/flooding will help that purpose.建筑物外面好的灯光/照明将帮助达到效果The hotel should benefit from landscaping partially consisting of tended gardens consisting of trees, flowers, and lawn areas, particularly at the main entrance and surrounding the swimming pool. The remainder of landscaped areas should
32、consist of low maintenance ground cover, low shrubs and bushes or rockeries. Water features are desirable assets and attractive, safe footpaths with adequate lighting should connect all frequently traveled routes, particularly from car parking to hotel entrances.酒店外部环境应风景宜人，由树，鲜花，以及草地区域组成花园，尤其在主要入口及
33、游泳池周围。风景区域的剩余部分由不太需要保养的地面，低灌木丛以及矮树丛或假山组成。小路应与经常行走的路线相连，设置足够灯光，尤其从停车场至酒店入口。External signage must comply with the standards set out in the Sofitel Hotel Graphic Identity manual.外部的招牌必须遵守索菲特酒店的标准展示4.4Car Parks停车场The basic rule for car park space requirements is approximately 0.4 spaces per bedroom plus
34、 1 space per 10sqm of function room.停车场空间要求的基本惯例是每房0.4个停车位，加上每10平方米会议室1个停车位。The number for each project will be determined by anticipated market demand however, and has also to conform to local building code regulations.每个停车场的车位将由市场需求所决定。但是，也要符合本地建筑规则Bus parking and taxis will be provided提供巴士及的士车位.4
35、.5Porte Cochere and Main Entrance雨棚及主要入口Guest vehicular access is via the main entry roadway to all weather well lit canopy.客人将由主车道行驶进入雨棚下The driveway should allow for one-way traffic with easy flow of several vehicles simultaneously, ramped to provide direct entrance at reception level. Canopy heig
36、ht should allow for coaches to allow passengers to alight under cover. Width should be sufficient for three lanes, one for parking and two for through traffic (minimum 7.8m) Length should be sufficient for two cars in line to discharge passengers under cover.应有同时让几辆车轻松通行的单程车道，坡道直接进入接待层。雨棚高度应能允许旅行巴通过
37、以及让乘客在雨棚下下车。三条车道宽度。一条供停车而其它两条是供车辆通行（最少7.8m）。 长度应是两辆小车的长度以便能在雨棚下放下乘客The guests footpath or waiting area should be distinctly separated from the driveway curbs at least 150mm height or by some protective means such as bollards. The guest sidewalk at the entrance should be minimum 2m wide.人行道或等候区域应与车道路
38、边至少有150mm高差隔离或由一些护栏分开。入口处的旅客人行道应至少2m宽。Disabled access (ramp) should be provided需提供残疾人通道（坡道）.A valet/dispatcher counter is located just outside the entry doors, to facilitate valet parking and calling for taxis and chauffeured cars, where this is commonly practiced.Double glass sliding doors or large
39、 revolving glass doors, electrically operated allow for ease of entry. Where sliding doors are employed, 2 rows creating an airlock assist in savings on air-conditioning and heating costs. Where revolving door is installed, a separate baggage entry is required.有些酒店须安排调度员柜台，设置在大门入口的外面， 以方便伺候停车及召唤的士。电
40、动双层玻璃滑行门或大的旋转玻璃门方便进出。安装滑行门，2排镇风装置帮助节省空调及暖气的消耗。 如安装旋转门，则要求设置单独的行李入口。4.6Foyer/Lobby大堂The lobby of a Sofitel hotel is always distinctive, be it a majestic modern atrium or one featuring classical heritage style elements. It must project the unmistakable atmosphere of an elegant deluxe hotel, which exud
41、es a warm welcome to the visitor.索菲特酒店的大堂总是与众不同， 它以宏伟现代的中庭或古典传统风格为基础。大堂必须突出酒店雅致豪华的气氛且流露出热情欢迎宾客的氛围。The volume of the lobby through a void or an atrium is a vital part in creating this sense of importance and in portraying the theme, which will influence the guests first impression.大堂的容量至关重要的一部分是通过空间或
42、中庭创造出显要的感觉及描绘主题，并将影响客人的第一印象。Upon entering the hotel lobby, the guest should immediately be able to see:当进入酒店大堂，客人应立即可以看到- The reception desk接待处- Concierge and bell captain services礼宾部及行李部- Lounge or waiting area大堂吧或等待区- Directional signage to all main facilities主要场所的方向牌.The arrangement, interior des
43、ign and quality of materials used in the lobby should convey the image of the Sofitel product right from the moment of arrival. A French contemporary boutique hotel style is recommended where appropriate. Lighting in particular should be carefully considered to impart a sensation of quality, comfort
44、 and style whilst remaining effective in all working areas, and make the reception counter bright and attractive. Dimmers are required. Flowers shall always be present. Traffic to and from the entrance and reception should not disturb patrons of the lounge.大堂内的布局，内部设计及使用材料的品质应体现索菲特产品的形象。推荐法国现代精品的酒店风
45、格。应考虑运用特殊的灯光来赋予品质一种感觉，在所有区域内有效的保持舒适及时尚，并且使接待处柜台明亮和漂亮。要求可调节灯光。应摆放鲜花。入口及接待处的交通应不打扰酒廊的客人A lobby central feature is recommended (artwork or flowers)要求大堂中央有特色（艺术品或鲜花）A brochure rack will be implemented. Its design needs to be adapted to each specific lobby complying with the standard functional specifica
46、tions. In house music will be provided in the lobby.将摆放酒店小册子架。架子的设计需遵照标准功能规范适合各自特定的大堂。大堂内播放酒店背景音乐。Overall size can vary from 300 to 1000 square meters depending upon the number of bedrooms and type of hotel (business or resort)大堂的全部面积取决于房间数及酒店类型，可以从300到1000平方米之间变动（商务酒店或度假村）4.7Reception Desk接待处The reception desk is made up of designated areas for “Reception” and “Cashier”. Individual desks or islands are preferred to a linear counter.接待台由 “接待处及收银处”的区域组成，首选独立的线性柜台As a ru
