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希尔顿酒店集团宴会培训资料BANQUET REHEARSAL BanquetRoomStyle1.pdf

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1、 Banquet - Room Style - One Purpose To properly set up a banquet style as per event specifications Start When room style is communicated prior to a function Materials Table carts, banquet tables, banquet chairs, BEO and set up as directed by function Actions: This is how we do it: 1. Theater Set up

2、a series of chairs in rows, which faces a head table, podium or screen Ensure there is no more than 14 chairs per row Align chairs evenly in each row Ensure there is four inches between chairs, side to side 2. School/Classroom Set up a series of classroom tables lined in rows, with chairs placed fac

3、ing the table or front of the room If 6 by 15” tables, place a maximum of three chairs If 8 by 15” place a maximum of four chairs Ensure a three to four foot width between rows Leave space at the front and rear of the room 3. Conference Set up a series of tables in a rectangular or oval fashion, wit

4、h chairs on all sides (sometimes also used for meal functions) Use 6 by 30” or 8 by 30” tables Place tables next to each other, lengthwise, in the center of the room Set chairs according to proper scale, depending on the room size and available space Result Room styles are set up accurately as direc

5、ted by a banquet function Task To place banquet tables in accordance to set-up standards Standards Banquets must maintain a neat, clean and well organized appearance. Buffet foods are fresh and of high quality and are set and ready for service a minimum of 15 minutes and maximum of 20 minutes prior

6、to guest arrival. Buffet food presentation is decorative, imaginative and can be themed. Food must be maintained at appropriate temperatures as required by law. Cold beverages and juices are chilled at all times Learners Page Banquet - Room Style - One Introduce Yourself, the task, expectations for

7、the learner and how testing is conducted. SALT attributes impacted: Quality of F&B with the Meeting, Helpfulness of the Catering/Banquets Staff, Overall Meeting/Convention Experience Demonstrate When To Start and Materials Start task when room style is communicated prior to a function. Materials: Ta

8、ble carts, banquet tables, banquet chairs, BEO and set up as directed by function. Use job rehearsal to demonstrate steps and brand attributes to enhance performance Focus learner on what they should notice step by step, including safety. Demonstrate the practical application of each brand attribute

9、 for this task. Gracious Honored to be your host; your comfort and well being are our greatest concern. Warm, thoughtful, respectful. Engaging A meaningful and personal dialog. Being genuinely interested, respectful and very responsive. Caring Demonstrate attentiveness, thoughtfulness. Team wide ant

10、icipatory concern and dependability. Make a Difference A moment of truth, a call to action, raising the bar on insightful, proactive problem solving. Even small actions have a profound effect. Demonstrate the Result and Task Standards Banquets must maintain a neat, clean and well organized appearanc

11、e. Buffet foods are fresh and of high quality and are set and ready for service a minimum of 15 minutes and maximum of 20 minutes prior to guest arrival. Buffet food presentation is decorative, imaginative and can be themed. Food must be maintained at appropriate temperatures as required by law. Col

12、d beverages and juices are chilled at all times Practice for Skill Learner demonstrates and explains each step in the task during practice. Trainer- Check for errors and correct them immediately, review standards. Task is performed and explained to standard independently of trainer to obtain mastery

13、 of skill. Test for knowledge . Q. How must a theater style room be set? A. With a series of chairs set up in rows that face a head table, podium or screen Q. What may be the maximum chairs per row? A. 14 Q. How must chairs be aligned? A. Evenly in each row Q. What is the distance between the chairs

14、, side to side? A. Four inches Q. How is a school/classroom style room to be set? A. With a series of classroom tables lined in rows, with chairs placed facing the head table or front Q. If tables are 6x15” what may be the maximum number of chairs per table? A. Three Q. If tables are 8x15” what may

15、be the maximum number of chairs per table? A. Four Q. What is the width between rows? A. Three to four feet Q. How is a conference style room set up? A. With a series of tables set up in a rectangle or oval, with chairs on all sides Q. What size table is used? A. 6x30” or 8x30” Q. How are tables to

16、be placed? A. Next to each other, lengthwise in the room Follow-up Note: Use the Job Rehearsal as the skill check Task knowledge demonstrated and explained to standard in actual job conditions; observed and approved by manager of department. Department Quiz completed to 100% accuracy. Trainers Page

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