1、HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Department/Division Item/Task/IdeaCurrently ImplementedFullyPartiallyUpdate: Not UtilizedActionDue DateHotel Name: _HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Department/Division Item/Task/Id
2、eaCurrently ImplementedFullyPartiallyUpdate: Not UtilizedActionDue DateHotel Name: _HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Update: Department/Division Item/Task/IdeaCurrently ImplementedNot UtilizedActionDue DateFullyPartiallyFrontFront OfficeOffice CymfonyCymfon
3、y MaestroMaestroWe will not adopt aswe are using BrandKarmaDynamicDynamic CurrencyCurrency ConversionConversionYesEasyViewEasyViewIn use byReservationteamEnrollEnroll forfor RewardsRewardsYesFoodFood SafetySafety - - FoundationFoundation LevelLevel 2 2In use byClub FloorGlobalGlobal HotelHotel resou
4、rceresource GuideGuideYesGuestGuest ConnectConnectYesHeartBeatHeartBeatYesLoyaltyLoyalty ConnectConnectYesManagingManaging TripAdvisorTripAdvisorYesOneOne ContactContact ResolutionResolutionNo as we have ourown ProblemResolution in placeOperaOpera e-Learninge-LearningYesOperaOpera PropertyProperty M
5、anagmentManagment SystemSystemYesPCRPCR PerformancePerformance TrackerTrackerYesPriorityPriority ClubClub RewardsRewards TrainingTrainingYesQualityQuality EvalutionEvalution ManagerManagerYesSocialSocial MarketingMarketing ToolkitToolkitNoStrengthStrength inin NumbersNumbersNoWebWeb GURUGURUYesBusin
6、essBusiness SourceSourceNoESCAPESCAPYesGuestGuest RelationsRelations andand OneOne ContactContact ResoultionResoultion e-Learninge-LearningYesNoGuestGuest RelationsRelations andand ServiceService RecoveryRecovery e-Learninge-LearningYesHolidayHoliday InnInn CollateralCollateral ManualManualYesI-Sche
7、duleI-Schedule ProductivityProductivity BenchmarkingBenchmarkingYesPCRPCR PointPoint VouchersVouchers andand MembershipMembership UpgradesUpgradesYesPCRPCR StandardsStandards andand RefernceRefernce OnlineOnline GuideGuideYesSecuritySecurity AwarenessAwareness forfor DutyDuty ManagerManagerYesTotalT
8、otal QualityQuality ManagementManagementYes, we areusing I-arriveTravelTravel AgencyAgency CommissionCommission BestBest PracticePracticeNoBrandHeartedBrandHearted GuestGuest CommentComment LogLognoBreakfastBreakfast upsellupsell atat check-incheck-innoCourtesyCourtesy CallCall postpost Check-inChec
9、k-in Yes, for Club& Platinumguests onlyCrewCrew CheckCheck -in-in duringduring TransportationTransportationnoCrossCross TrainTrain ServiceService Center,Center, FrontFront DeskDesk andand RoomRoom ServiceServiceYesFilingFiling ofof FinancialFinancial InformationInformationYesFrontFront DeskDesk Upse
10、llingUpselling ConsultancyConsultancynoFrontFront OfficeOffice IndividualIndividual PerformancePerformance HeartbeatHeartbeat TrackerTrackerYesGenerateGenerate AdditionalAdditional MinibarMinibar RevenueRevenuenoGuestGuest FeedbackFeedback - - QualityQuality - - StandardStandard OperatingOperating P
11、rocedureProcedureandand OnOn JobJob TrainingTraining cyclecycleYesGuestGuest PreferencePreference TrackingTracking SystemSystemYesHotelHotel addressaddress cardcard optionsoptionsYesHotelHotel SmokingSmoking PolicyPolicyYesImplementingImplementing ReceptionReception StandardsStandards effectivelyeff
12、ectivelyYesImprovedImproved GuestGuest RecognitionRecognition forfor RegularRegular GuestsGuestsYesIncreaseIncrease GuestGuest SatisfactionSatisfaction forfor VIPs,VIPs, PriorityPriority ClubClub GoldGoldandand PlatinumPlatinum MembersMembersYesInstantInstant MeetingMeeting Check-inCheck-innoManagin
13、gManaging TripAdvisorTripAdvisor effectivelyeffectivelyYes &Managed byRevenue TeamNoNo ShowShow revenuerevenue automaticautomatic postingpostingYesOperaOpera PMSPMS DowntimeDowntime ReportsReportsYesPCRPCR EnrollmentEnrollmentYesPCRPCR RewardsRewards DiscountDiscount VoucherVoucherYesPersonalizingPe
14、rsonalizing thethe GuestGuest ExperienceExperience soso asas toto raiseraiseHeartBeatHeartBeat scoresscoresnoProblemProblem ResolutionResolution oror StaffStaff EmpowermentEmpowerment GuideGuide forfor FrontFrontOfficeOffice andand RestaurantRestaurantYes, as anyfurthercompensationfrom guestswill be
15、handled by MODRoomRoom UpsellingUpselling ProgramProgramYesRunningRunning MapMap andand ServiceService toto JoggersJoggers atat thethe EndEnd ofof theirtheirRunRunYesSMARTSMART SquadSquadNoStandardizedStandardized GroupGroup InformationInformation SheetSheet - - simplesimpleYesSurpriseSurprise andan
16、d delightdelight guestsguests - - wowwow guestsguestsYesHSKPHSKPGlobalGlobal HotelHotel ResourceResource GuideGuideYesHeartBeatHeartBeat YesOneOne ContactContact ResolutionResolutionNoQualityQuality EvaluationEvaluation ManagerManagerYesStrengthStrength inin NumbersNumbersNoBedBed BugsBugsYesBloodbo
17、rneBloodborne PathogensPathogens EmployeeEmployee VideoVideoYes5 min Video show staffJul-12CheckCheck SCMSCMNo6 min Video show staffControllingControlling thethe RiskRisk ofof LegionnairesLegionnaires DiseaseDiseaseNo7 min Video show staffGuestGuest RelationsRelations andand OneOne ContactContact Re
18、solutionResolution e-Learninge-LearningYesYesTraining to SupervisorJul-12GuestGuest RelationsRelations andand ServiceService RecoveryRecovery e-Learninge-LearningyesYesTraining to SupervisorAug-12GuestGuest SafetySafety inin PublicPublic AreasAreas Yes5 min Video for ISS staffJul & Aug 12HolidayHoli
19、day InnInn CollateralCollateral ManualManualYesFor ManagersJul-12HousekeepingHousekeeping andand MaintenanceMaintenance SafetySafety VideoVideoYes35 min video for staffJul & Aug 12I I - - ScheduleSchedule ProductivityProductivity BenchmarkingBenchmarkingYesSupplierSupplier SelectSelectNoTotalTotal Q
20、ualityQuality ManagementManagementYesEasingEasing GuestroomGuestroom DeepDeep CleaningCleaning ProcessProcessYesSimilar praticesGuestGuest LaundryLaundry TrackingTracking SolutionSolutionYesSimilar praticesGuestGuest PreferencesPreferences TrackingTracking SystemSystemYesSimilar praticesHotelHotel S
21、mokingSmoking PolicyPolicyYesCheck with managementJul-12HouseHouse TourTourYesImproveImprove efficiencyefficiency ofof TVTV remoteremote controlcontrolYesHIGM change every 6 monthsImprovedImproved GuestGuest RecognitionRecognition forfor RegularRegular GuestsGuestsYesLinenLinen DonationDonation toto
22、 CharityCharityYesManagingManaging VendorVendor PerformancePerformance LaundryLaundry ScorecardScorecardYesRecycleRecycle GuestGuest AmenitiesAmenitiesYesNeed exporeJul-12ReduceReduce laundrylaundry complaintscomplaintsYesReduceReduce WasteWaste inin BathroomBathroom AmenitiesAmenitiesYesReportingRe
23、porting MaintenanceMaintenance IssuesIssuesNoSMARTSMART SquadSquadNoStandardizedStandardized GroupGroup InformationInformation SheetSheet - - simplesimpleNoSurpriseSurprise andand delightdelight guestsguests - - wowwow guestsguestsYesHealthHealth ClubClubGlobalGlobal HotelHotel ResourceResource Guid
24、eGuideYesGuestGuest ConnectConnectYesHeartBeatHeartBeatYesOneOne ConnectConnect resolutionresolutionNo as we have ourown ProblemResolution in placeQualityQuality EvaluationEvaluation ManagerManagerYesControllingControlling thethe RiskRisk ofof LegionnairesLegionnaires DiseaseDiseaseYes, will bedone
25、byEngineeringCustomCustom PackagesPackagesNoGuestGuest RelationsRelations andand OneOne ContactContact ResolutionResolution e-Learninge-LearningYes, byFront OfficeGuestGuest RelationsRelations andand ServiceService RecoveryRecovery e-Learninge-LearningYes, byFront OfficeHolidayHoliday InnInn LocalLo
26、cal MarketingMarketing ToolkitToolkitnoI I - - ScheduleSchedule ProductivityProductivity BenchmarkingBenchmarkingyesManagingManaging LeisureLeisure SafetySafetynoSupplierSupplier SelectSelectnoTotalTotal QualityQuality ManagementManagementnoAdvertisingAdvertising youryour spaspa offeroffer duringdur
27、ing guestguest transfertransfernoEnhanceEnhance HotelHotel BrandBrand ImageImage ThroughThrough GettingGetting SupportSupport FromFromAnotherAnother BrandedBranded ProductProductnoHandlingHandling CancellationsCancellations - - ExitExit InterviewsInterviewsnoImprovedImproved GuestGuest RecognitionRe
28、cognition forfor RegularRegular GuestsGuestsYes, byFront OfficeMemberMember EngagementEngagement - - SocialSocial EventsEventsnoMembersMembers bringbring MembersMembers - - ReferralReferral SchemeSchemenoMembershipMembership ClassificationClassificationnoRetentionRetention StrategyStrategy StepStep
29、1 1 - - LifestyleLifestyle ChatChat andand InductionInductionnoRetentionRetention strategystrategy StepStep 2 2 - - IdentifyingIdentifying andand EngagingEngaging AtAtRiskRisk MembersMembersnoRetentionRetention strategystrategy StepStep 3 3 - - LifestyleLifestyle CatchCatch upsupsnoRetentionRetentio
30、n strategystrategy StepStep 4 4 -Retention-Retention ProgrammesProgrammesnoRetentionRetention strategystrategy StepStep 5 5 - - MemberMember InteractionInteraction andandSocialSocial EngagementEngagementnoRetentionRetention strategystrategy StepStep 6 6 - - MembershipMembership RenewalsRenewalsSecur
31、itySecurityHotelHotel CrisisCrisis ManagementManagement ToolkitToolkitYesIntroductionIntroduction toto InformationInformation SecuritySecurityYesBrandBrand SafetySafety StandardsStandards ToolkitToolkitYesCodeCode ofof EthicsEthics ToolkitsToolkitsYes, by H.R.GeneralGeneral FireFire TrainingTraining
32、YesGlobalGlobal HotelHotel ResourceResource GuideGuideYes, byFront OfficeHandlingHandling CreditCredit CardsCards SecurelySecurelyYes, byFront OfficeHealthHealth andand SafetySafety - - FoundationFoundation LevelLevel 2 2Will be adopted1st July 12HeartBeatHeartBeatYesIntroductionIntroduction toto Ri
33、skRisk managementmanagement forfor a a safesafe hotelhotelWill be adopted1st July 12OneOne ContactContact ResolutionResolution NoQualityQuality EvaluationEvaluation ManagerManagerNo as we have ourown ProblemResolution in placeRiskRisk AssessmentAssessment TrainingTrainingWill be adopted15th July 12R
34、iskRisk ManagementManagement 1010 MinuteMinute TrainersTrainersWill be adopted15th July 12RiskRisk ManagementManagement CalendarCalendarWill be adopted15th July 12RiskRisk ManagementManagement GHGLGHGL WheelWheel AutomationAutomation ToolToolYes, byEngineeringRiskRisk ManagementManagement NewNew Emp
35、loyeeEmployee orientationorientationYesSecuritySecurity ManagerManager CertificationCertification Will be adopted15th July 12WebWeb FireFire -OSHA-OSHA ComplianceComplianceWill be adopted15th July 12Anti-BriberyAnti-Bribery TrainingTrainingYes, byTrainingBackBack SafetySafety EmployeeEmployee VideoV
36、ideoWill be adopted15th July 12BloodborneBloodborne PathogensPathogens EmployeeEmployee VideoVideonoControllingControlling thethe RiskRisk ofof LegionnairesLegionnaires DiseaseDiseaseYes, byEngineeringDataData PrivacyPrivacy EmployeeEmployee VideoVideoYes, byTrainingEmployeeEmployee SafetySafety Car
37、toonsCartoonsWill be adopted 15th July 12FireFire HazardsHazardsYesFireFire PreventionPrevention VideoVideoYesGuestGuest RelationsRelations andand OneOne ContactContact ResolutionResolution e-Learninge-LearningNoGuestGuest SafetySafety inin PublicPublic AreasAreasYesHazardHazard CommunicationCommuni
38、cation RightRight toto KnowKnow VideoVideoNoHostileHostile SurveillanceSurveillanceNoHousekeepingHousekeeping andand MaintenanceMaintenance SafetySafety VideoVideoYes, by HSKPLockLock OutOut / / TagTag outout safetysafety VideoVideoWill be adopted15th July 12LockLock - - outout TagTag - - OutOutYes,
39、 by10minstrainingManagersManagers IntroductionIntroduction toto firefire safetysafetyYesManagingManaging ChildChild SafetySafety atat youryour HotelHotelWill be adopted1st Aug 12ManagingManaging FireFire SafetySafety atat IHGIHGYesManagingManaging HealthHealth andand SafetySafety atat IHGIHGYesManag
40、ingManaging LeisureLeisure SafetySafetyNo as it is mainlyfor areas that havebeachesPCI-PCI- UnderstandingUnderstanding PCIPCI ComplianceComplianceYes, byFinancePCIPCI ComplianceCompliance - - BestBest PracticesPractices forfor hotelhotel ManagementManagementYes, byFinancePortablePortable applianceap
41、pliance TestingTestingYesRiskRisk ManagementManagement BulletinBulletinWill be adopted1st Aug 12RiskRisk ManagementManagement PostersPostersYes, byQuality &TrainingSecuritySecurity AwarenessAwareness forfor DutyDuty ManagersManagersYesSecuritySecurity AwarenessAwareness VideoVideoWill be adopted1st
42、Aug 12SlipsSlips TripsTrips andand FallsFalls safetysafety VideoVideoWill be adopted1st Aug 12TotalTotal QualityQuality ManagementManagementYes, byFront OfficeWorkingWorking atat HeightsHeightsWill be adopted 15th Aug 12EffectiveEffective EmergencyEmergency ResponseResponse TeamTeamYesHotelHotel Smo
43、kingSmoking PolicyPolicyYesHotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Department/Division Item/Task/IdeaCurrently ImplementedFullyPartiallyUpdate: Not UtilizedActionDue DateHotel Name: _HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Depar
44、tment/Division Item/Task/IdeaCurrently ImplementedFullyPartiallyUpdate: Not UtilizedActionDue DateHotel Name: _HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: _Department/Division Item/Task/IdeaCurrently ImplementedFullyPartiallyUpdate: _Not UtilizedActionDue DateHotel Nam
45、e: _HotelsHotels SolutionsSolutions TrackingTracking SummarySummaryHotel Name: Holiday Inn Golden MileDepartment/Division : FinanceItem/Task/IdeaCurrently ImplementedFullyPartiallyDynamic Currency ConversionHotel Accounting ManualStrength in NumbersCapex PlannerCheck SCMControl Self Assessment ToolE
46、nhanced Forecasting and Planning ModelEssbaseFood and Beverage Annual Revenue ForecastI-Schedule Productivity BenchmarkingIHG SmartPayMaking Capital Investment DecisionsMastering the Time Value of MoneyPeer LinkRaising CapitalRisk and ReturnSupplier SelectTravel Agency Commission Best PracticeUnders
47、tanding Financial StatementsUsing Ratio Analysis to Evaluate Financial PerformanceBest Practice in Working CapitalBeverage Cost CalculatorCollect the Credits and Collect Yours - EffectiveCredit CollectionsControl Self Assessment Check UpsCross Train Service Centre, Front Desk and RoomServiceFiling o
48、f Financial InformationNo show revenue automatic postingReduce Credit Card CommissionsUpdate: Not UtilizedActionDue DateNew version effective from Dec 2011 hasbeen reviewed and discussed with theteam in AprilNew version currently installed in ICHKbut not fully implemented and willconsider if feedbac
49、k is good and systemis stable31-12月-12Will start to review this tool in June30-Jun-2012Not really applicable, majority factorbased on in-house guest statisticsWork in progressIts an eCornell programme forinterested person (low priority)Its an eCornell programme forinterested person (low priority)Rev
50、iew regularlyN/ARelated to capital budgeting eCornellprogramme (low priority)Will review this system by HK clusterpurchasing team31-Dec-2012Will review the suggestion andimplement if practical31-Jul-2012Its an eCornell programme forinterested person (low priority)Its an eCornell programme forinteres
