1、JOB DESCRIPTIONJOB TITLE:Training OfficerAREA/DEPARTMENT:Human Resources / TrainingJOB BAND:7HOTEL LEVEL: IV - VREPORTS TO:Training ManagerPOSITIONS SUPERVISED:Non JOB SCOPE:Under the general guidance of the General Manager, and within the limits of InterContinental Hotels Group policies, procedures
2、 and Human Resource Framework, responsible for conducting the hotels training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Officer position impacts on the skills, knowle
3、dge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays an assisting role in promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group a
4、nd the brand ethos. TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. Signature: Date: Key Responsibilities Analyze training needs of the hotel in general and individual departments, and develop strateg
5、ies which address needs, presenting in the form of a Training Business Plan for Training Manager for review Familiarize yourself with the ICHG HR and Training Standards, localizing where necessary Ensure effective training programs are in place for the following:o New Employee Orientationo Train the
6、 Trainer o Customer Service Trainingo Technical job specific training (through certification of departmental standards and procedures)o Fire, Life and Safety Training o Group Training Certificateo Employee retraining Assist monitoring the progress of the Training Business Plan for each department to
7、t ensure that the training objectives are being achieved Maintains all hotel training records Assist establishing a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development Implement training programmes wh
8、ich meet specific departmental needs in conjunction with Department coordinator or trainer, ensuring that training session plans are structured and that training is effective Use ICHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc Assist De
9、partment Trainers in preparing and conducting departmental training and assess accordingly Prepare and monitor training programs for:o Management Traineeso Work Experienceo Hotel School Trainees, etc Obtain a network of specialist training professionals who can assist with the conduct of training pr
10、ogrammes for advanced or specialist training Ensure that Department coordinator and trainer abide by their responsibilities of employee training against departmental S&Ps Prepare hotel monthly training plan and reports for Training Manager/ Department Heads including:o Internal Training Programs con
11、ducted: o Who attended o Number of people attendedo Duration of trainingo Who trainedo Cost of delivery (including labor costs)o Anticipated return on investment and/or training goalo External training programs attended:o Who attendedo Number of people attendedo Duration of trainingo Who trainedo Co
12、st of delivery (including labor costs)o Anticipated return on investment and/or training goal Liaise with other ICHG Training Department to share experiences and resources Liaise with educational institutions conducting hospitality and training courses Maintain current information and records of sup
13、pliers of training resources and materials Delivers briefings of all internal programmes to Training Manager Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance Regularly communicates with staff and maintains good relationsFinancial Responsibilities Works
14、with superior in the preparation of the departments budget. Duties include:o Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budgeto Assists in the preparation of the hotel strategic plan, goals program, and Training Departmental BudgetOccupa
15、tional Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same Be aware of duty of care and adhere to occupational, health and safety legislation, pol
16、icies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requ
17、irementsKey CompetenciesKey TasksDrive For Results Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles Understanding the B
18、usiness Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies Demonstrates an under
19、standing of competitors major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the majo
20、r factors necessaryProblem Solving and Decision Making Diagnose problems and thoroughly analyze information to assist guiding decision making Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisionsCustomer Focus Build and maintain positive relatio
21、nships with all internal customers and guests in order to exceed their needs Take action to address these needs in order to exceed their expectations Create a positive hotel image in every interaction with internal and external customers Adhere to hotel brand standards Maintain a high level of produ
22、ct and service knowledge in order to explain and sell services and facilities to guests Assist guests and escort them to locations within the hotel at their request Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs Maintain current Hotel
23、 information to be able to provide information to guests Implements Procedures which enhance the guest experienceInnovation Generate new ideas Recognize the need for new and modified approachesTeamwork Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to d
24、eliver positive results Actively participate in wider hotel meetings Interact with department and staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communicationAdaptability Be comfortable and effective in an environment of ambiguity
25、 or change Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner Complete tasks as directed by ManagerImpact and Influence Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance Build consensus for action and negotiate
26、mutually beneficial solutions to problems Establish influential contacts with suppliersLeading and Developing People Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support Develop potential of others through coach
27、ing and development opportunities to build organization capability for the futureCultural Awareness Understands and takes into account the global nature of the business; works effectively with colleagues from different view points, cultures and countriesCopyright InterContinental Hotels GroupLast Updated: 八月 8, 2022 Page 4 of 4
