1、Stefan Tornau Regional Director Food & Beverage InterContinental Hotels Group 22 Fl. Citigroup Tower No 33, Huayuanshiqiao Road Pudong New Area 200120 Shanghai P.R. China Food & Beverage Mini-Bar Standard For Mini Bar Standard for Holiday Inn & Crowne Plaza Hotels 1 October 24, 2005 Location: In the
2、 guest room, built-in next to the wardrobe closet or integrated into the guest room furniture. Design: The mini Bar should be installed at least 200-300 mm off the ground, so people do not have to go on their knees when opening the Mini Bar unit. The cabinet is to be well ventilated (at least 200 cm
3、2 ventilation space). Glass storage should be provided either as glass shelves above the mini bar cabinet or in drawers as part of the mini bar cabinet (see images). The bar should have 2 x rock glasses, 2 x highball glasses, stirrers, bottle openers and paper napkins. Mini Bar units: The Mini Bar m
4、ust be a 40ltr Unit (60ltr for resorts). It must be completely silent with automatic defrosting (absorption technology, is ISO 9001 and CE approved). Mini Bar products: Non Alcoholic Beverages ? Local Water 2 Bottles ? Evian 2 Bottles ? Coca Cola 2 Cans ? Diet Coke 2 Cans ? Sprite 2 Cans ? Soda or P
5、erier 2 Cans ? Orange Juice 2 Bottles ? Apple Juice 2 Bottles ? Iced Green Tea 2 Bottles Alcoholic Beverages ? Local Beer 2 Bottles ? Import Beer 3 Bottles ? Optional Japanese beer or other Beer for major Hotel segments Wine ? White Wine 1 Bottle ? Red Wine 1 Bottle Holiday Inn Hotels - Optional Cro
6、wne Plaza Hotels - Compulsory Mini Bar Standard for Holiday Inn & Crowne Plaza Hotels 2 October 24, 2005 Miniature Bottles* ? Johnny Walker Black Label 2 Bottles ? Vodka (Finlandia, Smirnoff or Absolut) 2 Bottle ? Remy Martin 2 Bottles ? Gin 2 Bottles ? Note: Tonic Water to be added as mixtures in t
7、he Mini Bar. Holiday Inn Hotels - No miniature liqueur bottles offered in Holiday Inn hotels. Crowne Plaza Hotels - Store miniature bottles outside the bar on a small tray or stand, along with other snack products, which do not require any refrigeration. Snack Items ? Kit Kat Snickers or Toblerone ?
8、 Pringles or top quality imported potato chips ? Salty Peanuts or other quality mixed nuts ? Optional: For hotels with large Japanese guests, instant noodles; dried seaweed snack, beef jerky or other similar items. Optional Items ? Sun and pool products for Resorts ? Healthy snacks ? Condoms ? Insta
9、nt Noodles ? Cookies Coffee/tea making facilities: It must consist of good quality electric water kettle, coffee/tea mugs, spoons, sugar sachet container with instant Coffee, creamer and selection of tea. Provisions should be made for the storage of the kettle in the bottom drawer; on top of the min
10、i bar cabinet; or in a separate compartment as part of a side board. Crowne Plaza Hotels - Coffee plunger and powdered coffee to be sold through Mini Bar. Pricing Policy: Mini bar prices should not be more than 10% of drinks priced in the coffee shop e.g. a can of coke sold at coffee shop price is U
11、S$3.00. Mini bar price can be the same or with a 10% mark up i.e. US$3.30. Note: Providing in room Mini Bar should be seen as a guest convenience rather than a profit centre! Hence, our objective should be to offer convenience and an incentive for guests to use this facility. If not, it will be coun
12、ter productive and guests will purchase their beverages and snacks outside the hotel. It should be our aim to increase the average spends per occupied room, whilst maintaining a reasonable and realistic price structure! Mini Bar Standard for Holiday Inn & Crowne Plaza Hotels 3 October 24, 2005 Conce
13、pt: Bedside Shopping for Crowne Plaza Product Standards: As an additional service and guest convenience we should offer a limited selection of standard items for sale and list them on the Mini Bar Menu (priced at cost plus 20%). They are kept in Room Service or Concierge, from where they can be orde
14、red and delivered. Standard items: Computer Diskette CD Power Adapter Quality Toothbrush Sanitary Napkins Stockings Quality Condoms Dental Floss Aspirin/ Panadol/Alka Selza (The above selection is a recommendation and is subject to individual requirement by each hotel). Example: Mini Bar Standard for Holiday Inn & Crowne Plaza Hotels 4 October 24, 2005 Standard for Non alcoholic Beverages Standard for alcoholic beverages, snacks Glass Drawer Mini Bar Standard for Holiday Inn & Crowne Plaza Hotels 5 October 24, 2005 Coffee/Tea Making facility
