1、TEST 1WRITINGYou are a manager in a large company.you have been informed that a member of you staff often arrives late for work.Write him a memo about the problem:1. saying how often the member of staff arrives late2. Describing the effect on other staff3. Suggesting what the member of staff should
2、do about the situationTo: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work ,especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes,I will take dis
3、ciplinary action against you. Come and see me tomorrow at 9 a.m. in my office.Thank youBand 5PART TWO Sample CReport on customer complaints INTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in
4、January .Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:Firstly the company received complaints for incorrect orders delivered .T
5、hese errors were fewer in March.Secondly the time taken to deliver is too high ,but the company has planned to recruit new agents.Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers arent sati
6、sfied but many measures have been taken to improve their satisfaction.Band 4TEST 2You are the managing director of a company whose profit have recently increased and you would like to reward staff for this.Write a memo to all staff:1.Thanking them for their contribution2.Explaining why profits incre
7、ased.3.Telling them what their reward will be.To: All Staff From :Managing DirectorDate: 7 December Subject: Staff rewardI would like to thank you for the contribution in increasing the companys profit .The profit increased due to very hard work and long working hours. Each of the staff will receive
8、 an envelope with a reward on Tuesday .The reward is a trip to Hawaii ,and I hope that this will be the perfect reward. Enjoy!Thank youBand 4PART TWO Sample CIntroduction.The purpose of this report is to assess and recommend a taxi firm that will become our regular transporter. We will need them esp
9、ecially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations
10、. StreetlightCabs is brand new company and there are no references on them . But they provide long distance routes which we use very often and they are also cheaper. On the other hand they dont have web page and so internet booking isnt available.Conclusion:I recommend to choose Telecars because of
11、their reliability ,long tradition and well trained staff.Band 4TEST 3You are the managing director of a manufacturing company.your factory will soon have a visit from health and safety inspectors.Write an email to your department heads:1. saying how long the inspection will take.2. Explaining why th
12、e inspection is necessary3. Telling them how they should prepare for the inspection.Dear colleagues,As I adviced you in our last meeting, there will be a visit from health and safety inspectors on Monday, 1st April from 9 a.m. until 15 p.m. The inspection is necessary for our quality management cert
13、ificate.Please be prepared for the inspection by telling the staff to tidy up their workplace.RegardsBand 5PART TWO Sample CReport on efficiency of different advertising methodsIntroductionThis report aims to evaluate different advertising methods Norlec is currently using.FindingsThe key findings a
14、re summerised bellow.Direct mails to customers did not achieve the expected results because not many people read them.The number of prospectivs who learnt about Norlec from its website is likely to increase due to the new link to some wholesalers sites.Printed advertisings are very effective particu
15、larly those in specilised magazines.For this reason the number of magazines should be increased.The other methods are similar to last years results.ConclusionIt was concluded that radio and magazine advertisements are still the leaders.RecommendationsInspire of the high annual costs for radio advert
16、ising this method is suggested to be continued because most customers were reached by it.Due to expected increase of prices for billboard advertising it is recommended to give this up.Band 4TEST 4You are a manager in an international printing company.you have just been informed that a recent order s
17、ent to an important client has failed to arrive.Write an email to the co-ordinator of your despatch department:1. saying who the client is2. Giving details of the printing order3. Suggesting what should be done.To: Despatch departmentFrom: Y. Brown-ManagerSubject: Failure arrival order clientDear si
18、r,According to recent information the ministry of foreign affairs has not received its latest printing order.Following details are: one hundred copies of financial statements 2002, please check cause of failure and resend copies as soon as possible.Kindest regardsBand 5PART TWO Sample CDear Sir or M
19、adamI would like to thank you for your letter, dated 15.5.2003.Firstly, unfortunately, we have an international conference on the 10th of June.Therefore, this date is not convenient for us.Could you please start at the 11th of June?Furthermore, we would like to know how long the work will take,Conce
20、rning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?We are looking forward to paying the bill as s
21、oon as the work is successfully finished in case of any theesing problems.We are looking forward to hearing from you.Yours faithfully,Band 4TEST 5You have been informed that next Wednesday your companys computer system will be closed down so that improvements can be made:Write an email to all staff
22、in your departement:1.Saying what time on Wednesday the system will be closed down2.suggesting how staff should prepare for this3.saying how the system will be better after the improvement.Sample BFrom:Peter KoevTo:All StaffDate:27th March 2004Subject:Computer SystemI want to inform you that the com
23、puter system will be closed next Wednesday at 12 oclock. The system will be down for at least two hours, please make sure that you have saved all your work. The whole system will ran on a new server which is faster.Thank you.Band 5Sample DReport on: More staff in our departmentDate: 27.03.2004Introd
24、uctionThis report aims to explain why our department needs more staff.FindingsThe latest statistic comparing the number of staff in our department and the average number ofunits ordered points out the main reason for more staff. While the number of ordered units grow up from only 200000 to 400000 wi
25、thin 2 years the number of staff grew only by 5 people. The Staff Newsletter of February 2004 is about the big new order from an international company. But because of the increase of annual holiday to 5 weeks per year there will be not enough staff for all the work. Another reason for more staff is
26、that we will have fewer delays.ConclusionThere are many reasons which explain the importance of more staff. It is especially important for reducing the number of delays in delivery and to optimise the workflow.RecommendationsMore staff does not only mean more costs, it also means satisfied customers
27、.Band 4TEST 6WRITINYou are to inform your marketing team about a radio advertising campaign for one of your companys new products.Write an email to your team:1. reminding them which new product it is2. Explaining why youve chosen to advertise on radio3. Saying what you expect the advertising campaig
28、n to achieve. Sample BDear team members.I am writing to inform you that we are told to make an advertising campaign for the new products video players. Taking the cost of the advertisement into account. I have chosen to advertise them on radio. I believe it would have a great success.Yours sincerely
29、.Band 3Sample DReport on staff recruitmentAs our company are developing several new products, the department of R&D urgently need new staff to help design and monitor our products. Thus we need to recruit 35 new staff, including electrical engineers, software engineers, network engineers and product
30、 developers. All of them should have at least 2 years experience in relevant field. More specific requirement will finally be decided in a few days. As to recruitment methods, the disadvantage of relying on recruitment agency is that we need more time and procedure than we can afford. So I suggest w
31、e turn to a more direct way of Newspaper advertisement, which has been used many times and proved effective. Compare the two newspaper, Echo and Chronicle, we prefer the former because though it charges 500 more than the latter, the general readers are 400,000 more, most of whom are highly-educated.
32、 Were sure to get reply soon after we launch the recruitment campaign.Band 5TEST 7You are a sales manager and you want to arrange a meeting with your team at the end of the month.Write an email to your team:1. explaining the purpose of the sales meeting2. Saying how they should prepare for the meeti
33、ng3. Telling them what they should do if they cannot attendPlease note that we will hold a sales meeting on 30 November to assess the achievement for out target this month. Please prepare your comments and feedbacks about it. Let me know in advance if you cannot attend the meeting. Thank you.Band 4P
34、ART TWO Sample CReport on satisfactionlevel of staff membersIntroductionThis report aims to show weather our staff members are satisfied with their working conditions or not.Findings The recent meeting shows clearly that our staff is quite satisfied with the working conditions. Especially, a lot of
35、them have praised our pension scheme and our childcare vouchers. Nevertheless, some complained about unflexible working hours, as they have to take care of their children at home. Apart from this, the poor condition of some office areas was mentioned. A lot of them are dissatisfied with the dirt on
36、the floors and the old-fashioned computer systems. Finally, I would suggest to increase the number of days off, as most members feel quite exausted after 6 months without holiday.ConclusionIn my opinion, we should try to improve working conditions for this will lead to more productivity in the end.B
37、and 5TEST 8Your department needs to employ some temporary staffWrite an email to the human resources manager1. saying how many staff you need and giving the date you want them to start2. Explaining why you need them 3. Stating what skills they should haveAs you know, we always have increasing number
38、 of orders before Christmas. I need to hire 3 people for two weeks for packaging. I dont require any specific skills. I need them by the end of the next week at latest.Regards.Anja VinogradovaBand 5PART TWO Sample CDear SirsWith reference to your letter dated 18 October 2004 concerning rental for a
39、new factory unit suitable.I am writing to inform you that our company, Arvon Industrial Park will meet your need. Firstly, our park is located immediately to the high way. The transportations here are very convenient. There is also a railway station around. Secondly, our industrial park offers 24-ho
40、urs security services and auto fire-resistant system. Thirdly, we have enough parking places for staff parking, which can accommodate 300 cars. Furthermore, our electricity facilities were improved last year. Now we can offer whole day electricity supply. Finally I would like to tell you that if you
41、 have long-term rental with us, we will provide you with 10 percent discount for the first two years rental.I do hope we can be your supplier in the future, please contact us at our earliest convenience.Yours faithfullyBand 4TEST 9Dear colleaguesWe are going to have a meeting about the possible cuts
42、 in our departments budget on 20th December. This cut is needed because of the loss we made in 2006.Please attend the meeting because we decide who can take external courses.Kind regardsBand 4Sample DDear Mr TaylorI am writing to enquire about your in-store television system we saw advertised in the
43、 latest edition of The Daily Mirror. We are a country-wide operating chain of sport shoe shops and re considering to provide our sales rooms with flat screens to entertain our customers and to inform them about our latest inventions.Due to the fact that we are going to launch a special football shoe
44、 next month, we would be pleased if it might be possible for you to install about 20 screens within one month. In addition, we would like to ask further information about your training lessons and we would be grateful if you could send us your detailed brochure as well as your price list.I look forw
45、ard to hearing from you and I would appreciate it to receive your information in due course.Yours sincerelyChristian Van de WateringBand 5TEST 10Dear colleagues,I am writing to inform you that everyone being involved in software development will need be provided with an identity card by the service
46、team on next Monday. Due to stolen data the head office decided to prevent unauthorised access to data this way.Regards,Alex ThierryBand 4Sample DReport on staff turnoverIntroductionThis report aims to explain the high staff turnover 2008 in Parkside and to propose measures to improve staff loyalty.
47、FindingsThe figures clearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008. While staff turnover in the Highgate store remained on a low level the number of staff leaving Parkside shoot up from 5 to 20. This unfortunately has a bad imp
48、act on customer service.Research amongst staff revealed their requirements. Firstly staff requires more training what would also benefit the company as the service is likely to improve. Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty. Unlike the mentioned proposals the request for a longer annual lave could not be met.RecommendationsIt is reco
