1、国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序SET UP HOLLOW SQUARE STYLE口字型会议布置Task Number: BQT-0014Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: 客人期望：I expect a hollow square style to be se
2、t up is set in a proper and consistent way with clean chairs.我希望口字型会议的布置是使用干净椅子的，固定的一致的模式Time to Train: 30 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答1. To maximize guests satisfaction可以满足客人的最大期望值2. To ensure that the hollow square style set ups are set
3、up consistently确保口字型布置是固定的一致的模式WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Lay out table摆放桌子Set per task u-shape but open side should be closed in.按照U型来摆台但要把开口的地方封起来2) Lay tablecloth铺台布Lay out the table clothes and fold it facing the back of the room.铺台布时台布折叠的边要朝向房间的后面Make sure the t
4、able cloths are not torn and the folding must face the back of the room.确保台布不要有裂纹同时折叠面要朝向房间的后面The edge of the table must be straight.桌子的边缘要是整齐笔直的Why should the tablecloth be folded facing to the back of the room?为什么台布折叠边要朝向房间的后面？Why must the cloth be clean and not torn?为什么台布要是干净和没有洞的？Why should the
5、edges be straight?为什么桌子的边缘要是整齐笔直的？3) Skirt the table围台裙Skirt the inside of the hollow square.在口字型的里面围上台裙Use the skirt clip to skirt the table.使用台裙夹来围台裙Make sure the skirting is clean, without stain and holes.确保台裙是干净，没有污渍和洞的Why should you skirt inside the hollow square?为什么要在口字型的里面围上台裙？Why should the
6、skirting be clean?为什么台裙要是干净的？4) Set table top setting桌面摆台Set leather pad, pencil tray on the left hand side of the pad and the glass/water tray on the top of the pad. 在每位客人的位置上放置一个皮质的垫子，铅笔在垫子上的左边，杯子/水瓶在垫子的顶端Add one pencil in the tray and a writing pad or 4 sheets of paper on the leather writing pad.
7、增加一支铅笔和4页的白纸或者书写纸在皮质的垫子里Pad / pencil must be in the center of the chair and the glass must be free of spots.垫子/铅笔必须正对椅子的正中，杯子一定不能有污渍Place clean glass, bottle of water and 3 different mints/sweets in the top tray.在顶端的盘子里要放置干净的杯子，瓶装水和3种不同的薄荷糖/糖果Why is the pencil tray on the left?为什么铅笔盘要放在左边？Why do you
8、 add the writing pad or paper on the leather pad?为什么在皮垫子上要增加书写纸或者白纸？Why should the pad be in the center of the chair?为什么垫子要正对着椅子的正中？ Why should the glass be clean?为什么杯子要是干净的？ Why do we use 3 different mints/sweets?为什么我们要使用3种不同的薄荷糖/糖果5) Set the chair摆放椅子Put down the chair along the u-shape, set 3 cha
9、irs per table. 沿着口字型的桌子来摆放椅子，每张桌子 摆放3张椅子Spacing between each seat must be even and not to congest.每把椅子之间的间距是一致不要太拥挤Why 3 chairs per table?为什么每张桌子摆放3张椅子？6) Decoration装饰If required the middle part within the Hollow Square can be decorated with flowers, ice carvings, etc.口字型上面要有鲜花装饰，冰雕等Should be specia
10、lly noted on the event order, otherwise no need.按照宴会单上的要求装饰，其它的就不需要了Why should you put decoration in the middle?为什么要在中间的位置摆上装饰？Why should the decoration be on the event order?为什么要按照宴会单上的要求装饰？7) Check the set up检查摆台Walk along the u-shape.沿着口字型检查Check through every seat, make sure the glass has no spo
11、ts and cracks, the chairs have no dust. 检查每个位，确保杯子不要有污渍和裂口，椅子不能有灰尘Pencil and pad and sweet are nicely set. 铅笔和垫子、糖果要摆放漂亮Why do you check thorough?为什么你要很仔细地检查？Summary questions:总结1. Why should the tablecloth be folded facing to the back of the room?2. Why must the cloth be clean and not torn?3. Why s
12、hould the edges be straight?4. Why should you skirt inside the hollow square?5. Why should the skirting be clean?6. Why is the pencil tray on the left?7. Why do you add the writing pad or paper on the leather pad?8. Why should the pad be in the center of the chair?9. Why should the glass be clean?10
13、. Why do we use 3 different mints/sweets?11. Why should you put decoration in the middle?12. Why should the decoration be on the event order?13. Why do you check thorough?Now ask the trainee to practice the task from start to end to test competency.PHOTO INDEX #01 -酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家
