1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front OfficeJOB TITLE职务: ReceptionistTASK NO任务编号: 53TASK: Limousine bookingEQUIPMENT REQUIRED设备要求设备要求:WHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做WHY为什么Upon
2、 guest request for booking of hotel limousineCall the transportation office.Reply to guest.Key in the system. If hotel limousine is not available, call the Bell Counter to reserved the Taxi. Greeting the guest with eye contact, smile.Check the following details as follow:a. Guest nameb. Room numberc
3、. Time of car used. How long will the limo be usede. Which place to gof. Taken byCall the transportation office to check if the car available.If is available, take down the price and car number.Confirm with the guest about the price. Key in the information into the system if airport transfer, and le
4、ave the trace to other receptionist to follow up. If hotel limousine are fully booked, call the bellboy at main entrance to book a Taxi for the guest, give guest a Taxi card with taxi number in case anything happen he/she can call our Hotel for help. Receptionist escorts guests to main entrance and
5、explain the address to the driver. Get clear information from guest.Share all the information with all receptionists.Provide excellent service and make sure guest goes to right place.Safety & security reason.PREPARED BY编写人: APPROVED BY批准: DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP4
