1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: Receptionist TASK NO任务编号: 45TASK: Rebate procedure (Page 1of 1)EQUIPMENT REQUIRED设备要求设备要求: Guest bucket/Fidelio work stat
2、ionWHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么Prepare supporting. Get approval from manager.Post rebate and print out rebate voucher. Signing Print out one bill folio.FilePrepare supporting well, such as guest check, registration card, long staying guest contract, reservation confirmation e
3、.c. Before any rebate is made, approval should be got from Assistant Manager or Assist. Front Office Manager前厅经理前厅经理, Front Office Manager前厅经理前厅经理, M.O.D, Resident Manager or General Manager.Post rebate in computer immediately, and print out rebate voucher from Fidelio system, and describe the reaso
4、n completely and clearly.Three persons should sign on rebate voucher.* Front desk who perform rebate* Guest * Manager who approve to rebate.If guest refuse to sign on voucher, dont strongly request. Print out one bill folio with rebate posted show on it.Attach bill folio, rebate voucher, guest regis
5、tration card and all necessary supporting together and pass to Financial DEPARTMENT部门 after end of shift.As prove of rebate.Any rebate should be APPROVED BY批准 manager. Any rebate should also have written supporting. Get written approval from manger and future tracing.Reference for Financial DEPARTMENT部门.For Financial DEPARTMENT部门 checkingand filing.PREPARED BY编写人: APPROVED BY批准DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP
