1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front OfficeJOB TITLE职务: ReceptionistTASK NO任务编号: 15TASK: Overnight Bucket checkEQUIPMENT REQUIRED设备要求: Fidelio work stationWHAT TO DO要做什么HOW TO DO
2、如何去做WHY为什么To print in house reportChecking bucket against in house report.Verify and correct all guest details.Leave note to Shift Leader or supervisor.Use the computer and generate the printing by the overnight shift receptionist.Using the in house report, check each registration card with the in h
3、ouse rooming report.Check each registration card against guest folio.Details such as:a. Number of paxb. Rate and rate code c. Billing instructionsSort out all room discrepancy; correct all wrong key-in information, before closing the system date.Leave the details note regarding those mistakes (if ha
4、s) to the next day shift leader or supervisor.Shift leader or supervisor will do the follow up.For reference.To ensure that all in house registration cards available and are placed accordingly in the bucket by room number. Take care of guest information.To ensure accuracy of record so as to provides precise service.Proper shift hands over.PREPARED BY编写人: APPROVED BY批准: DESIGNATION名称Front Office Manager前厅经理SIGNATURE/DATE签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP3
