1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front OfficeJOB TITLE职务: ReceptionistTASK NO任务编号: 55TASK: Updating guest informationEQUIPMENT REQUIRED设备要求设备要求:WHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做W
2、HY为什么Guest informationAny extra informationObtain all information from guest registration card, business card and key in the profile.To get his information from sister hotel if necessary.Any information provided by the guest or by staff from other DEPARTMENT部门 can be valuable.To complete details for
3、 guest history. To offer quality service by anticipates their needs.To serve guest better by anticipating their needs. We should provide excellent service each time and every time.PREPARED BY编写人: APPROVED BY批准: DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP4
