1、16.1 Safety ProgrammeKEY AREA - Operations16.1.1Hotels must have an active safety-training programme and ensure that all Team Members receive such training within 90 days of commencing their employment at the Hotel. 16.1.2Hotels must maintain personnel records which document the training received by
2、 each Team Member.16.1.3Hotels must adhere to Applicable Laws concerning safety requirements. 16 Safety & Security .RESOURCES/REFERENCES Hilton Risk Management Manual Country and/or Local Health & Safety Regulations Hilton Group Risk Manager Hilton Food Hygiene Manual Hilton Legionella ManualOTHER R
3、ELEVANT SECTIONS PURPOSE: To reduce the frequency of accidents by ensuring hotels maintain a safe guest and Team Member environment.Hilton Brand StandardsIssue One: April 2005 16.2 Food HygienePURPOSE: To comply with health and safety regulations and ensure guests safety and comfort.KEY AREA - Opera
4、tions16.2.1Hotels must ensure that all departments handling food and all Team Members within those departments comply with the Hilton Food Hygiene Manual.16.2.2Each Hotel is responsible for ensuring that all Team Members are trained according to Applicable Laws concerning fire, food and Team Member
5、safety and disability awareness.16.2.3Hotel management must ensure that the Hotel is regularly certified, as required by relevant authorities and regulators.RESOURCES/REFERENCES Hilton Food Hygiene Manual Hilton Legionella ManualOTHER RELEVANT SECTIONS Hilton Brand StandardsIssue One: April 200516 S
6、afety & Security .16.3 Guest Room SecurityKEY AREA - Operations16.3.1All Guest Room entry doors must be equipped with 180 door viewers.16.3.2Guest Room entry doors, connecting doors and sliding doors must be equipped with a Hilton approved secondary-locking device in good working order.16.3.3All Gue
7、st Room entry doors must display security and emergency instructions which adhere toApplicable Laws on the back of the door or on the wall immediately adjacent thereto.16.3.4All Guest Room doors must be equipped with Hilton approved electronic locks.16.3.5All connecting rooms doors must be equipped
8、with a 1 inch thumb activated dead bolt, an approved secondary-locking device installed with tamper proof screws, a door handle on one side of the door and a blank doorknob face plate on the reverse side of the door.16.3.6All Guest Room entry doors must be equipped with an approved automatic door cl
9、oser which fully closes and catches the door latch when released, as per Hiltons Planning & Design Standards.16.3.7All doors must be provided with the necessary seals to comply with fire regulations and to assure compliance with Hiltons Planning & Design sound rating criteria.RESOURCES/REFERENCES Hilton Planning and Design Standards on OTHER RELEVANT SECTIONS PURPOSE: To provide consistent, reliable security features in all Guest Rooms.Hilton Brand StandardsIssue One: April 200516 Safety & Security .Hilton Brand StandardsIssue One: April 2005
