1、Guestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.1GUESTROOM AMENITIES/ACCESSORIES AND SERVICES 6.1.1.The hotel must implement Hiltons guestroom amenity and supply as defined by Hilton below: (a) The complete line of approved guest bathroom amenity
2、 supplies must be used. Nosubstitutions or deletions are allowed.(b) All guestroom supplies must conform to the approved Hilton graphics and designs. (c) All amenities must be purchased from an established Hilton supplier. (d) Hilton approved linen and towel products must be used in the guestroom an
3、d guest bathroom in quantities as designated for the hotels product line and specific accommodation type. The hotel must maintain a minimum three par of linen and towel products. CHAPTER6RESOURCES/REFERENCESHilton Brand Identity GuidelinesGuestroom and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH
4、 EXPERIENCEKEY AREA: Guestroom and Bath6.2GUESTROOM AND BATHROOM AMENITIES6.2.1.Guestroom and bathroom amenities, as applicable. The hotel must use the amenity items andsupplies that Hilton may specify from time to time in the guestrooms and bathrooms of thehotel. The hotel must provide the amenitie
5、s and supplies set forth in the chart below for eachstandard guest bathroom.MANDATORY STANDARD GUEST BATHROOM AMENITIES AND SUPPLIESITEMNAMCSACRBMEAPEAHUKIREGION REGION REGIONREGION REGIONCrabtree and Evelynshampoo 34ml/1.15fl ozCrabtree and Evelynconditioning shampoo 27mlCrabtree and Evelynconditio
6、ner 34ml/1.15fl ozCrabtree and Evelynconditioner 27mlCrabtree and Evelynmoisturizing bar soap 1.25ozCrabtree and Evelynmoisturizing bar soap 1.75ozCrabtree and Evelynmoisturizing bar soap 30gCrabtree and Evelynrelaxing body wash 27mlCrabtree and Evelynrelaxing body lotion 34ml/1.15fl ozCrabtree and
7、Evelynrelaxing body lotion 27mlCrabtree and Evelynmouthwash 34ml/1.15fl ozWhisper Mint mouthwash 45mlCrabtree and Evelynrelaxing bath tablet 25gCrabtree and Evelynshower capCrabtree and EvelynPre-threaded sewing kitCrabtree and Evelyncotton shoe mittAmenity traySlippersSanitary bag and dispenserFaci
8、al tissues*Two toilet tissue rolls in dual holders or single roll holder with additional roll placed in a bathroom vanity holderTwo Hilton approved glass tumblers with Hilton approved cap placed in bathroom. (CSACRB, MEAP, EA, HUKI must use tempered glass tumblers).CHAPTER6Guestroom and Bath Experie
9、nceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.2GUESTROOM AND BATHROOM AMENITIES (cont)MANDATORY STANDARD GUEST BATHROOM AMENITIES AND SUPPLIESITEMNAMCSACRBMEAPEAHUKIREGION REGION REGIONREGION REGIONHilton Serenity Collection Stainless steel bath accessories(i)Amenity tr
10、ay(ii)Soap dish (iii)Boutique tissue box cover*(iv)Wastebasket with plastic insertDecorative shower curtain to fit curved shower rod (Vinyl is not acceptable) with a nylon linerNon-plastic soap dish (not Serenity Collection)Non-slip bath treatmentNon-plastic fire retardant wastebasket for bathroom(n
11、ot Serenity Collection)Freestanding hairdryer stored in a Hilton approved hairdryer bag with adjustable blower, temperature control and ground fault interrupter. New builds may not have wall mounted hairdryers. Existing wall mounted must be replaced during next guest bathroom renovationCHAPTER6Guest
12、room and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH EXPERIENCEKEY AREA: Guestroom and Bath6.2GUESTROOM AND BATHROOM AMENITIES (cont)6.2.2.If the hotel has guestroom suites, it must provide the amenities and supplies set forth in thechart below for each suite guest bathroom.MANDATORY SUITE GUEST
13、 BATHROOM AMENITIES AND SUPPLIESITEMCSACRBMEAPEAHUKIREGIONREGIONREGIONREGIONCrabtree and Evelynshampoo 34ml/1.15fl ozCrabtree and Evelynconditioning shampoo 27ml Optionallarger sizesCrabtree and Evelynconditioning shampoo 50mlOptional 80mlCrabtree and Evelynconditioning shampoo 80mlCrabtree and Evel
14、ynconditioner 34ml/1.15fl oz Crabtree and Evelynconditioner 27ml Optionallarger sizesCrabtree and Evelynconditioner 50mlOptional 80mlCrabtree and Evelynconditioner 80mlCrabtree and Evelynmoisturizing bar soap 1.25ozCrabtree and Evelynmoisturizing bar soap 1.75ozCrabtree and Evelynmoisturizing bar so
15、ap 30g Optionallarger sizesCrabtree and Evelynmoisturizing bar soap 50gOptional 100gCrabtree and Evelynmoisturizing bar soap 100gCrabtree and Evelynrelaxing body wash 34ml/1.15fl ozCrabtree and Evelynrelaxing body wash 27ml Optionallarger sizesCrabtree and Evelynrelaxing body wash 50mlOptional 80mlC
16、rabtree and Evelynrelaxing body wash 80mlCrabtree and Evelynrelaxing body lotion 34ml/1.15fl ozCrabtree and Evelynrelaxing body lotion 27mlOptionallarger sizesCrabtree and Evelynrelaxing body lotion 50mlOptional 80mlCHAPTER6Guestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUEST
17、ROOM AND BATH EXPERIENCE6.2GUESTROOM AND BATHROOM AMENITIES (cont)MANDATORY SUITE GUEST BATHROOM AMENITIES AND SUPPLIESITEMCSACRBMEAPEAHUKIREGIONREGIONREGIONREGIONCrabtree and Evelynrelaxing body lotion 80mlCrabtree and Evelynmouthwash 34ml/1.15fl ozCrabtree and Evelynrelaxing bath tablet 25gCrabtre
18、e and Evelynshower capCrabtree and Evelynpre-threaded sewing kitCrabtree and Evelyncotton shoe mittCrabtree and Evelynshoe hornAmenity tray (Standard)Amenity tray (Executive)Cotton woolBath scalesVanity (make-up) mirrorMake-up removal padsFlower vase with flowerCotton (ear) budsCotton shoe bagBathro
19、bes x twoSlippers (executive)Slippers (standard)Sanitary bag and dispenserFacial tissuesTwo toilet tissue rolls in dual holders or single roll holder with additional roll placed in a bathroom vanity holderTwo Hilton approved glass tumblers with Hilton approved capHilton Serenity Collection Stainless
20、 steel bath accessories(i)Amenity tray(ii)Soap dish (iii)Boutique tissue box cover(iv)Wastebasket with plastic insertCHAPTER6Guestroom and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH EXPERIENCEKEY AREA: Guestroom and Bath6.2GUESTROOM AND BATHROOM AMENITIES (cont)MANDATORY SUITE GUEST BATHROOM AM
21、ENITIES AND SUPPLIESITEMCSACRBMEAPEAHUKIREGIONREGIONREGIONREGIONDecorative shower curtain to fit curved shower rod (Vinyl is not acceptable) with a nylon linerNon-plastic soap dish (not Serenity Collection)Non-slip bath treatmentNon-plastic fire retardant wastebasket (not Serenity Collection)Freesta
22、nding hairdryer stored in a Hilton approved hairdryer bag with adjustable blower, temperature control and ground fault interrupter. New orders may not be wall mounted. Existing wall mounted must bereplaced during next guest bathroom renovationFully adjustable shaving/make-up mirror with built-in spo
23、tlight next to the bathroom sinkHeating element (de-mister) incorporated in the main bathroom mirror (mandatory only for a new build or refurbishment)CHAPTER6Guestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.2GUESTROOM AND BATHROOM AMENITIES (cont)
24、6.2.3.The hotel must provide the amenities and supplies set forth in the chart below for each guestroom.MANDATORY GUESTROOM AMENITIES AND SUPPLIESITEMNAMCSACRBMEAPEAHUKIREGION REGION REGIONREGION REGIONLaundry bag x twoLaundry lists x two. Dry cleaning pricing list may not distinguish between gender
25、s. Pricing must be based on type of garment.Be My Guest book Telephone directoryTwo Hilton approved glass tumblers with Hilton approved cap placed on ice bucket tray.Hilton Serenity Collection(i)Ice bucket(ii)Ice bucket tray(iii)Memo pad and paper holder (minimum 1 per guestroom to reside on work de
26、sk) Loose note card with silver Hilton logo, 3” x 3” to go with Hilton Serenity Collection memo pad holder Hilton logo silver twist pen to go with Hilton Serenity Collection memo pad holder Minimum one wastebasket per guestroom. Standard Hilton 13 quart, fire retardant, leatherette, oval without log
27、o. Other designs available at local option. Hilton Serenity Collection bathroom wastebasket is also an option. Hilton clock radios. Theft preventative installations are not allowed. Non-theft-proof coat hangers: Five mens and five womens wooded coat hangers (walnut color and natural finish) without
28、Hilton imprint must be used in all rooms.*Additional womens coat hanger provided for hanging laundry/valet information/containersLuggage rack (portable)All guestrooms must contain (where permitted by local legislation) with an iron and ironing board, which should be located in the closet using an or
29、ganizer. (a)The iron must have the following features:(i) Teflon bottom(ii) Auto shut off(iii)Steam optionCHAPTER6Guestroom and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH EXPERIENCEKEY AREA: Guestroom and Bath6.2GUESTROOM AND BATHROOM AMENITIES (cont)MANDATORY GUESTROOM AMENITIES AND SUPPLIESIT
30、EMNAMCSACRBMEAPEAHUKIREGION REGION REGIONREGION REGION(b)Retractable cords are not recommended(c)The ironing board must be of standard size, in good repair, covered and paddedWater must be removed from the iron dailyAshtrays Standard fire safe ashtrays must be provided in smoking rooms only. Ashtray
31、s must not be placed on nightstands by beds.Matches (a)Standard Hilton matchboxes must be used in all smoking rooms(where local legislation allows) (b)Matches must not be placed on nightstands by bedsMemo PadHilton approved memo pad with pen, telephone instructions and voice mail instructions must b
32、e placed by each phone. Hilton Branded Stationery:(Three)Letterheads(Two) Envelopes(One) Facsimile Form(One) Pen*If the hotel is designated as a NAM hotel, it must have Boutique-style facial tissue for each guest bathroom to fit in the Hilton Serenity Collection tissue cover. If the hotel is designa
33、ted as a HUKI, MEAP, EA orCSACRB facial tissue must be presented in a tissue box holder.*If the guestroom has an additional closet/wardrobe, such as suite parlors it must have a minimum of fouradditional mens hangers in additional closet.6.2.4.Additional Suite Guestroom Supplies:If the hotel is desi
34、gnated as HUKI, MEAP, EA or CSACRB hotel, a Hilton branded ice bucketwith cover and diposable plastic liner on tray must be provided in guestroom or bathroom.CHAPTER6RESOURCES/REFERENCESGuestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.3GUESTROOM A
35、ND BATH ADDITIONAL COMPLIMENTARY ITEMS 6.3.1.The hotel must have the complimentary items set forth in the chart below available upon guest request. ITEMNAMCSACRBMEAPEAHUKIREGION REGION REGIONREGION REGIONWhisper Mint mouthwash 45mlCrabtree and Evelynpre-threaded sewing kitCrabtree and Evelyncotton s
36、hoe mittCrabtree and Evelynshoe hornToothpasteToothbrushDisposable razorCombDeodorantShaving creamDental kitLoofah padEmery boardShaving setLadies setVanity kitCHAPTER6RESOURCES/REFERENCESGuestroom and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH EXPERIENCEKEY AREA: Guestroom and Bath6.4GUESTROOM
37、 COLLATERAL6.4.1.Guestroom collateral. The following collateral must be placed neatly in each guestroom: (a) Hilton approved Do Not Disturb Signs.(b) If the hotel is designated as a NAM hotel , a Hilton To Home turn down card must be placedon each guestroom bed or nightstand.(c) The hotels Guest Ser
38、vices Directory must: (i)Include a tab for High Speed Internet Access “Help” page (Hilton Family Initiative if thehotel is designated as a NAM hotel and regional for all other locations); (ii)Provide information on the following mandatory services once installed at hotel: HiltonFitness by Precor, 24
39、 Hour Business Center, and Hilton Eat Right or Healthy Options, and restaurants; and(iii)Include three Stationery Letterheads, two Envelopes, and one Hilton branded Pen. A facsimile form and hotel brochure is required if the hotel is designated a HUKI, MEAP,EA or CSACRB hotel.(d) Room Service menus
40、can be stand alone menus or included in the Guest Services Directory. (e) Telephone dialing information rate card. One Hilton approved rate card must be placed by each telephone where required by applicable law. See section 14.4 for more details on Telecommunications Pricing. (f)Hilton Breakfast doo
41、r hanger or pillow top menu.(g) High speed internet access Info Card. Hilton approved info card must be placed on desktop withHSIA desktop hub. See Chapter 14 for more details on HSIA requirements. (h) Conserve to Preserve collateral (only if the hotel participates in the program).6.4.2.All in-room
42、collateral must reflect the current Hilton marketing communications program.Contact for collateral example requests.CHAPTER6RESOURCES/REFERENCESGuestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.5OTHER GUESTROOM OPERATING SUPPLIES6.5.1.Cribs (a) Woo
43、den or metal(i)Crib has not been recalled.(ii)Slats are two 3/8 inches (60 mm) apart or less.(iii)Slats are not missing, loose, cracked or splintered.(iv) Mattress fits tightly into crib. (v)Corner posts are 1/16 inch (1 1/2mm) high or less.(vi) Mattress is covered with a well-fitting crib sheet (ne
44、ver use adult sheets).(vii) No pillows, comforters, stuffed animals or other soft items may be in the crib.(viii) All replacements must meet current federal and state/provincial standards.(b) Mesh cribs and play yards(i)Mesh crib/play yard has not been recalled.(ii)Mesh is less than inch in size.(ii
45、i)Mesh has no tears, holes, or loose threads.(iv) Mesh is securely attached to the top rail and floor plate.(v)Mattress is covered with a well-fitting crib sheet (never use adult sheets).(vi) No pillows, comforters, stuffed animals or other soft items may be in the crib or play yard.(vii) All replac
46、ements must meet current federal and state/provincial standards.CHAPTER6RESOURCES/REFERENCESGuestroom and Bath ExperienceIssue 1, 20076GUESTROOM AND BATH EXPERIENCEKEY AREA: Guestroom and Bath6.6BATHROOM TERRY6.6.1.If the hotel is designated as a NAM or CSACRB hotel, it must provide terry with thesp
47、ecifications listed in (a) (d) below in each guestroom bath.(a) The specifications below are inclusive of all room types: standard guestrooms, suites, executivefloors and resorts.TypeQuantitySizeWeight/DozenConstructionBath towel330” x 60”22 lbs/dozenBasketweave dobbyborderHand towel316” x 30”4.25 l
48、bs/dozenBasketweave dobbyborderWashcloth3 13” x 13”1.5 lbs/dozenNo design borderBath mat120” x 34”10.0 lbs/dozenBasketweave pattern(b) The hotel may use either a blended product as defined below or 100% cotton.Bath towel86% cotton/14% polyesterHand towel83% cotton / 17% polyesterWashcloth83% cotton/
49、17% polyesterBath mat88% cotton/12% polyester(c) Daily terry change. The hotel must replace used terry every day during the guests stay unless the guest participates in the Conserve to Preserve Program. See section 6.7 for more information.(d) Par stock. The hotel must maintain a par stock of three per guest bathroom.6.6.2.If the hotel is designated as a HUKI, MEAP or EA hotel, please note, a terry program is currentlyunder review.CHAPTER6RESOURCES/REFERENCESGuestroom and Bath ExperienceKEY AREA: Guestroom and BathIssue 1, 20076GUESTROOM AND BATH EXPERIENCE6.7CONSERVE TO PRESERVE PROGRAM6.7.1
