1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:CashieringEffective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPolicyThe purpose of this policy is to ensure an accurate and smooth work routine from the cashiering o
2、perations.Procedurse1. Cash Floats can only be handled by the cashier on duty2. Trainees coached by these cashiers cannot have access to their trainers float.3. Assistant Managers, Managers and staff without floats are not to gain access to any drawers containing cash or folios of the cashiers on du
3、ty.4. Clearance of authorized staff to stand behind the Cashier Counter Unauthorized staff, i.e. Staff from F&B/ Accounts / Bellman and Sales are not allowed at the side of the desk where the cash is kept and they must stand where our guests stand. Front Desk staffs have to enforce this with them. T
4、his is to ensure greater security for our cashiers and also aims not to confuse our customers on staff who can provide assistance.5.Staff allowed behind the counter are only the Managers / AM- RC & Front Office. Their role is to provide assistance to guests.6.Cash transactions handled by staff witho
5、ut floats must be handled as follows: All cash received from a non-cashier must be counted carefully before accepting. Cashier is not to post any cash which may be lying beside their terminal. The cashier chops “paid on the folios and keys in the amount into the system. Under no circumstances does t
6、he floater key in payment code using anothers code. If the cashier is in doubt, they are not to accept the cash and must not key in the amount in the system. Instead, they must approach the next level manager to investigate.7. Handling of Float Keys: Do not allow the float keys to leave yourself wit
7、hout prior approval from the Assistant Manager with a valid reason. Once the safety box or cashier drawer is closed after afternoon shift, the key needs to be enclosed in a seal envelope with a signature of the cashier, the box positions and the date. This is then given to the Night Manager for safe
8、keeping together with the drawer keys. The Night Manager is responsible to distribute the keys to the morning shift the next day.8. Accountability of Float The person who closes a float must ensure that the float amount is exact. The person who closes the float must ensure that there is a casting ta
9、pe printing the total amount of cash plus due back. The tape must be dated and signed. The key to the float once closed must be placed in a signed sealed envelope with the float position also indicated. Once the key is passed on to the next shift, the responsibility is on the staff to count the floa
10、t at the start, before any transactions are made using the float. This initial count must be done in full view of the security camera in the main safe area of Front Office or in the presence a Team Leader or Assistant Manager. Or in the case of the cashier floats to be counted when taken over from t
11、he previous cashier as a witness. If a shortage is found, other witnesses must be sought to recount this and an investigation is to take place. If the float had been used to make some transactions and the shortage is found after, the responsibility lies with the person who opened the float. Keys to
12、cash drawers cannot be left unattended. The Cashier must lock their drawers up when away from the counter.9. Foreign Exchange Staff must use currency verifier provided for all currency covered by the machine. They must go through currency file to familiarize themselves with the notes which are out o
13、f circulation. Failure to follow this procedure will result in the staff having to pay for the uncollected amount. Currency when returned to the guest must face in one direction. All currency must be countered in front of each guest. Guest must be given exact change, not a cent less or more. All sta
14、ff codes are to be kept confidential10. Take Note Always post the cashiering codes with the right codes. Do not panic under pressures from the guests. It is your money you are releasing out.11.Accuracy is important, standards cannot be compromised! Poor standards create temptation and may breed a thief in our midst.Prepared byJames FanDate01 Jun 2006Approved byDate Page 4
