1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Folio MaintenanceEffective Date :01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to access and process rate, payment and charge information
2、 associated with in-house guests.PolicyIt is the policy of Hyatt Regency Dongguan that all guests folios are well maintained to ensure efficient and accurate check out. Procedures1. Guest reservation becomes a guest folio after check-in.2. According to the guest registration card, check that all the payment details and relevant guest information are correctly processed.3. All of the charges will be posted through Night Audit.4. Guest Folio will remain in the system under the guest history after check-out. James Fan01 Jun 2006_Prepared ByDate_Approved ByDatePage 1
